Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Sync encountered an error while syncing: Unknown error when ever I add my Ubuntu with Firefox 4 b10 Pre Minefield

  • 6 replies
  • 242 have this problem
  • 1 view
  • Last reply by rossgoodman

joelw135
joelw135
more options

Sync works great but as soon as I add my Ubuntu machine I get the Sync Error and the only way to get out of the problem is to close the account on the Ubuntu machine and set up the account again on the Macs. I have one iMac, one Macbook Pro and one iPhone that all work with Sync. Only the Ubuntu machine with Firefox 4 b10 Pre Minefield causes the problem. All other machines also have Firefox 4 B9.

Sync works great but as soon as I add my Ubuntu machine I get the Sync Error and the only way to get out of the problem is to close the account on the Ubuntu machine and set up the account again on the Macs. I have one iMac, one Macbook Pro and one iPhone that all work with Sync. Only the Ubuntu machine with Firefox 4 b10 Pre Minefield causes the problem. All other machines also have Firefox 4 B9.

Modified by joelw135

All Replies (6)

joelw135
joelw135 Question owner
more options

After speaking to support and going through the following steps I was able to get it working. 1. go to this URL and delete your account https://services.mozilla.com/delete-account/ you will lose all info. 2. set up a new account using the email you just deleted. 3. Sync the account. 4. Set up next computer but don't sync yet. 5. Go to preferences and click Sync then manage account. 6. Click "Reset Sync" 7. Choose to sync with with data on server This is important 8. Now check other computer to see if it syncs. If it does proceed and repeat steps 4-8 on each computer. Good luck. If the problem happens again just reset sync again in Preferences and that should fix it. I think there are a few bugs left to iron out.

Modified by joelw135

todybran
todybran
more options

Well, I did all that joelw135 suggested and it seemed to work OK to upload my bookmarks from my XP desktop running FF 4.0b9. I then successfully added my Vista laptop running FF 3.6.13 to the new acct & synced the bookmarks. However, now I'm getting the "Unknown" error again on the XP; there are only these 2 machines on the new acct, no Ubuntu. I wondered whether there might be an issue with the size of my bookmark file (it was 1.2MB per a previous check). However, now I get an error message "Could not retrieve quota information" when I try to view quota on the FF 4.0b9 machine.

arendsf
arendsf
more options

The link to account services is now: https://account.services.mozilla.com/

NoahY
NoahY
more options

You don't need to delete your account, just go to the page in the post previous to this one, log in and click "Clear your Sync data". Then sync again and all should be well.

rossgoodman
rossgoodman
more options

I want to the account services URL above and it would not let me log in. I requested a password reset and changed my password. I want to the account services URL above and I still got the error "Unable To Login".

Can an account be "locked/disabled" ?

rossgoodman
rossgoodman
more options

LOL, it now lets me in. I tried purging the data and I got "We had a problem purging the data from your account. Please try again later."

I think the server may just be hosed......