Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send e-mails

  • 2 replies
  • 0 have this problem
  • Last reply by KGovias

KGovias
KGovias
more options

My environment - I am running Thunderbird 115.10.2 (64-bit), and Windows 10. - I have had NO Windows updates for at least two weeks.


The problem - About five days ago, outgoing messages (messages I was trying to send) started taking about 15 to 30 seconds before they were sent successfully.

- Today, I am unable to send messages. I can receive messages.


Actions I have taken 1. I re-installed Thunderbird after using Revo Uninstaller to uninstall it. 2. I contacted my ISP. They checked their settings, and have been unable to detect any error.

Please help!

Kenneth Govias [removed phone# from support forum] (Canada)

My environment - I am running Thunderbird 115.10.2 (64-bit), and Windows 10. - I have had NO Windows updates for at least two weeks. The problem - About five days ago, outgoing messages (messages I was trying to send) started taking about 15 to 30 seconds before they were sent successfully. - Today, I am unable to send messages. I can receive messages. Actions I have taken 1. I re-installed Thunderbird after using Revo Uninstaller to uninstall it. 2. I contacted my ISP. They checked their settings, and have been unable to detect any error. Please help! Kenneth Govias [removed phone# from support forum] (Canada)

Modified by James

Chosen solution

I cringe every time I hear of revo. just saying it might remove all traces. It also makes post action support nigh on impossible.

Perhaps you would like to share the error message you receive and the mail provider. We know what you tell us. At this point I know nothing really except you have already made support difficult with Revo.

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

I cringe every time I hear of revo. just saying it might remove all traces. It also makes post action support nigh on impossible.

Perhaps you would like to share the error message you receive and the mail provider. We know what you tell us. At this point I know nothing really except you have already made support difficult with Revo.

Helpful?

KGovias
KGovias Question owner
more options

Hi Matt

Thunderbird was working just fine until it stopped sending e-mails today. No error message; no unexpected shutdown -- just a small window that said "Sending ..." for at least 5 minutes before I shut the program down.

I left a message for the service provider, who sent me an e-mail with recommended account settings. They were different from what I had been using for the last three years. I entered the new settings into my system, and everything is fine now.

For now, I am going to leave matters the way they are.

Thank you for your prompt reply to my initial query. Please consider this closed.

Thank you again.

Ken

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.