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Can not log in to Firefox account

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  • 1 has this problem
  • 14 views
  • Last reply by Dropa

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Hello, I have two Firefox Accounts related to my email addresses of [edited} @thejones.org' and [edited] @thejones.org' In fact, they are really both the same email address and an alias. Other alias' for the email are [edited] @thejones.org and r[edited] @thejones.org. Please find the attached 39 bytes [edited] @thejones.org Firefox Recovery Key.txt file dated 9/08/2020 10: xxxx: xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxx Because of confusion on my part on how all this is supposed to fit together, I no longer have access to my original secure Firefox login for [edited] @thejones.org because I deleted the google authenticator app for that login. My google authenticator app for [edited] @thejones.org is still working Ok. Easiest solution to this whole mess is to delete my original account for rod@thejones.org and I'll continue to use my [edited] @thejones.org Would you please either link my secure signin to [edited] @thejones.org with [edited] @thejones.org, or delete the secure signin for [edited] @thejones.org. If you send an email to [edited] @thejones.org requesting approval to delete that account, I will respond accordingly.



/made edits as this is a public support forum and not some sort of private ticket or chat system.

Hello, I have two Firefox Accounts related to my email addresses of [edited} @thejones.org' and [edited] @thejones.org' In fact, they are really both the same email address and an alias. Other alias' for the email are [edited] @thejones.org and r[edited] @thejones.org. Please find the attached 39 bytes [edited] @thejones.org Firefox Recovery Key.txt file dated 9/08/2020 10: xxxx: xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxx Because of confusion on my part on how all this is supposed to fit together, I no longer have access to my original secure Firefox login for [edited] @thejones.org because I deleted the google authenticator app for that login. My google authenticator app for [edited] @thejones.org is still working Ok. Easiest solution to this whole mess is to delete my original account for rod@thejones.org and I'll continue to use my [edited] @thejones.org Would you please either link my secure signin to [edited] @thejones.org with [edited] @thejones.org, or delete the secure signin for [edited] @thejones.org. If you send an email to [edited] @thejones.org requesting approval to delete that account, I will respond accordingly. /made edits as this is a public support forum and not some sort of private ticket or chat system.

Modified by James

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That isn't something the forum users can help with. If reset doesn't work there is nothing more that can be done by any users here.