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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by ideato

kr073068
kr073068
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Help? I have had this problem for about 1 week or so. My browser always hangs after about 10 minutes of use.

Help? I have had this problem for about 1 week or so. My browser always hangs after about 10 minutes of use.

All Replies (3)

ideato
ideato
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Hello,we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

kr073068
kr073068 Question owner
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36a0f874-c160-45f7-bb95-eddff53b388a 2/2/2016 11:12 PM bp-f0471761-4293-46c9-b0bf-d4c022160202 2/2/2016 1:04 PM bp-6b74f68a-7f39-4991-a50e-af0212160201 2/1/2016 3:54 PM bp-eb1b4f0d-b846-4739-ba6e-9dad62160201 2/1/2016 1:57 PM bp-8fc2af69-5eec-40d7-a7e2-13ccd2160201 1/31/2016 10:50 PM bp-04b89795-daee-4c0e-bce9-4d6862160129 1/29/2016 4:15 PM bp-0d959751-b7cf-4ef9-9eb8-23ec42160129 1/29/2016 1:49 PM bp-f262641a-e38f-48be-a014-097eb2160127 1/27/2016 8:40 AM e10f7379-b820-4056-9dad-31063d2538c1 1/10/2016 8:38 PM

ideato
ideato
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Try disabling graphics hardware acceleration.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.