How to contribute to the Knowledge Base
Learn how you can contribute to Mozilla Support by writing or improving support articles.
Last updated: 03/22/2024
Writing guide for Knowledge Base articles
This Mozilla Support Document Guide includes picking a good title, writing a search summary, organizing your article and a style guide.
Last updated: 03/22/2024
Editorial guidelines for Mozilla accounts
The goal of these guidelines is to ensure we're talking about Mozilla accounts consistently across all of our products.
Last updated: 09/19/2023
"About" article type best practices
"About" articles answer "What is…" questions, helping users understand essential information about our products, features, or services.
Created: 04/09/2024
Anatomy of a Knowledge Base article
This article explains the different parts of a support article, such as this search summary that tells you what an article is about.
Last updated: 03/22/2024
"How-to" article type best practices
“How-to” articles answer “How to…?” questions and help readers understand the steps to accomplish a specific goal or procedure.
Created: 04/09/2024
"Troubleshooting" article type best practices
"Troubleshooting" articles address “How do I fix...?” questions that arise when users encounter problems with our products, services, or features.
Created: 04/09/2024
"FAQ" article type best practices
"FAQ" (Frequently Asked Questions) articles serve as a consolidated resource for addressing common inquiries about a single topic.
Created: 04/09/2024
