Firefox 技術支援討論區

Hello everyone! I have a really nasty problem (for almost 3 years now) that I just can't get a handle on (and I don't know the root cause 100% either). Here's my situation:

• We have a self-check-in terminal (kiosk) that is used in hotels
• The terminal runs a web app in FF full-screen kiosk mode (-kiosk flag)
• 99% of the time everything works fine and without any problems
• Sometimes though, the problem occurs that the entire browser content no longer responds to touch events
• My app continues to run, we see the visual feedback from the touch monitor, but Firefox no longer responds to anything
• If you connect via AnyDesk (our remote maintenance tool), you can click with the mouse
• Even the DevTools don't respond to touch interactions
• As I said, everything is fine via mouse interaction (remote)

What I have already tried:

• Disable hardware acceleration
• Browser restart every day at 4:00AM (so far so good, but it still happens sometimes in between of these restart windows)
• Set the widget.windows.window_occlusion_tracking.enabled to "disabled" - I read that the problem could be related to that

Does anyone know the problem and can help me? It's really critical for our business, as the guest cannot interact with the device and only a browser restart helps.

One more thing: I saw today that a second Firefox.exe process was running. After killing it, it worked again. What kind of process could it be that is affecting the main app so much?

THANK YOU

the only autoplay setting i can find is under privacy and security. the page shows DEFAULT FOR ALL WEBSITES: Block Audio and Video, but videos still open and play. the page does not retain the change when i select the button REMOVE ALL WEBSITES. this problem has not been happening for years. it may have begun about six months ago. thank you for your time

This pops up every few hours. Sometimes it pops up invisible but steals focus from the main window. How can this be disabled?

I tried all methods that have been mentioned everywhere on the Internet, including policy.json, Group Policy on Windows, etc. Nothing disables this nagging yet.

I'm hoping someone can help with a conundrum.

A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and opened it back up--it would take several minutes for Firefox to load any website (Google, Amazon, weather.com--anything). Once the first site loaded, it would load subsequent sites normally. Interestingly, it was only my default profile that was affected; if I used another profile or created a new one, websites would load within seconds of my starting Firefox.

I finally broke down and created a new default profile, imported my history/bookmarks/etc., reinstalled extensions, adjusted settings, etc. The new profile behaved nicely, loading the first website within a few seconds of Firefox starting. But over time, the load time has gradually increased to the point where it is now behaving just like the old profile: I load Firefox, I try to go to any website, and it takes several minutes for it to load.

Any ideas what's happening/what's the problem? Hoping someone out there has some wisdom and can help troubleshoot. Thanks!

Hello,

I have created a webpage with a canvas element that allows the user to draw an irregular path by pressing down the mouse, similar to the free drawing of a paint application. The issue is that the very first time that the user presses the mouse, the line stops abruptly, while the next times the lines are drawn correctly. The events seem to fire correctly and the page works fine at Chromium, so it seems to be a Firefox issue. You can find the html page below. I am curious, what could be the problem?

<meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Canvas</title> <style> #canvas { background-color: whitesmoke; border: solid 2px brown; } </style> <canvas id="canvas"></canvas> <script> function startDrawing(e) { isDrawing = true; context.beginPath(); context.moveTo(e.offsetX, e.offsetY); } function draw(e) { if (isDrawing) { context.lineTo(e.offsetX, e.offsetY); context.stroke(); } } function stopDrawing(e) { console.log("stopped drawing") isDrawing = false; } const canvas = document.getElementById('canvas'); const context = canvas.getContext('2d'); var isDrawing = false; canvas.width = 1000; canvas.height = 1000; context.strokeStyle = "#913d88"; context.lineWidth = 2; canvas.onmousedown = startDrawing; canvas.onmouseup = stopDrawing; canvas.onmousemove = draw; </script>

I have received two emails from Sky regarding updating my Sky ID on my iPhone to enable continuing use of Yahoo emails. However, when I click on the link given there is a Google error message denying access owing to a violation of Terms of Service. This means I am unable to update and could have future problems with access to Yahoo emails on my iPhone. Can you help? Alan Warburton.

I've been using a Rewards site regularly (3/4 times per month) for several years without problem. This weekend the attached pop-up appeared. It makes no difference whether I select Resend or Cancel, the program just re-displays the pop-up trapping me in an endless loop. The only exit is to close the window and abort the process. I was able to complete the task without any problem using Edge instead so it appears to be a Firefox specific issue. I haven't consciously changed anything since last using the site successfully on 24 May. Any help/suggestions appreciated.

My name is Ievgeniia Kukushkina and I hope I can get help here 🙏

I represent company called Piano Software which provides user experience and paywall software to manage subscriptions and access to content for companies. Our customers news websites use our software to make a relevant experience for end-users. But end users, who use your software could not access to that content, because your software blocks ours. We received multiple tickets regarding Firefox blocking the execution of Piano scripts

1. 1

Hey,

It seems Firefox blocks all Piano Scripts in the strict privacy mode of the browser.

For a few days now users are reporting, that they can't access the Login via firefox. In the "strict" privacy mode all Piano scripts seem to get blocked. Even Paywalls and Banner are missing. When i choose a custom privacy setting and block everything but "tracking content", all piano functions are available again.

Did you change anything in your cookie handling, that may have be causing browsers to categorize piano cookies wrong and block them?

Steps to reproduce (see also video):

open

thepioneer.de in firefox

in standard brwoser privacy setting you should be able to see the Login button, Paywalls, Banner

open pricavy settings and turn on strict mode

Login Button etc. disappear

Turn privacy setting to custom and uncheck "tracking content" -> Login appears again.

Jon_0-1716558095816.png

https://youtu.be/Al50NzkxgtE

1. 2

Hello,

there is a problem in the firefox browser, if you use "private window" the function "Extended tracking protection" is turned on automaticly and in this case you can't log in to the account and also article locks don't appear at all

I mean this:

here it doesn't appear in firefox https://prnt.sc/AqgqRBjTKUg5 this is normally displayed in chrome https://prnt.sc/PvJVJOZulUbt

1. 3

Hello,

Recently we've received some reports from people that they are unable to sign-in on our website in Firefox. It seems like the Piano script is being blocked for some reason. One of our developers has provided a recording of what he was seeing here (a Sign-In / Subscribe button should be appearing in the top right if it were working properly).

He is using Firefox version 126.0 on macOS, in private browsing mode, using Standard browser privacy settings. We've had others report the same issue on Windows in normal browsing mode. We previously haven't had issues with those settings before, so we're not sure if something may have changed.

Do you have any suggestions on how to troubleshoot this?

Somehow I cannot type an apostrophe, whenever I do it just shows whats between the brackets ( ).

What I do: 1. Press the apostrophe button 2. Press space

Expected result: '

Actual result:

I m on Firefox Linux and my keybord is set on INTL

Dear friends, I receive fake virus alerts from baseauthenticity.co.in. How can I stop this? Many thanks in advance.

Hi, so sorry for the delay and inconvenience caused by this matter, I’m new to all of this and not sure what I did or have done to create this giant mess I have for myself, but I need some help! Seems that my computer doesn’t work correctly anymore, nor do my phone's. Somehow I joined this and need to fix everything. Thanks for your help!

In Firefox, whenever I go to nab.com.au and then click on Login on the top right, I hear a constant stream of static noise coming out of the speakers.

In Chrome, when I just visit nab.com.au that same noise starts.

I have a set of Bose speakers connected via an optical cable.

This behaviour doesn't happen on all sites. Just some. As soon as you close the tab, the noise goes away.

It's driving me absolutely nuts.

Hi Forefox dosent show cookie content pop ups for some webpages. Have tried loading the same webpages with Edge, and a pop up is shown, whwere i am asked which cookies i would allow.

Have cleared the cahe/cookie, started up in secured mode, deleted profiles (made an search on firefox/Mozilla and deleted all files) and reinstalled firefox but the problem persist.

It started a month ago, just like that, Have changed pc, to a new one, and from windows 10 to windows 11, still the same.

Help would be nice, thank you.

I went to settings and then to privacy and security and tried to find auto fill to remove credit card info. I couldn't find the setting the browser told me to find.

I have installed firefox in my laptop for years. after latest update, firefox runs just fine only for the 1st time, then after closing the app / restarting the laptop, firefox keep giving error (attached) I have tried to refresh, run troubleshoot mode, uninstall and reinstall again at one point I was able to recreate the issue only after reinstalling firefox 126.0.1 portable version and then syncing to the profile ( run ok for 1st time, then it broke down after closing it) The problem also seems repeatable using firefox 115 protable Now, I tried to reinstall the portable version from scratch, it keeps hitting same error from 1st run

I have also double check the firewall and antivirus to make its not blocking All other browsers works just fine

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet.

Network connectivity was confirmed as I was able to access my VPN and corporate teams.

I submitted as many crash reports as I could. Eventually the crash reporter ceased to function. The message is:

Firefox had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: expected value at line 1 column 1

Only a full reboot of the machine restored functionality but only temporarily. It returns after being put into sleep mode.

Running firefox in safe mode does not restore functionality. The behavior persists.

I am fully up to date according to firefox.

I am running a Lenovo Thinkpad Windows 11.

when I sign into Goog/setting/2 step, the page does not show "app passwords." I've turned off my ad-blocker extensions and pop-up blocker on the page. See attached.

How can I check what is being loaded on my computer with my browser Firefox when I start up Firefox. It takes too long for my homepage to load compared to other browsers. Can someone help so I can determine what is being loaded when I start up my browser Firefox? Thank you.