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Suddenly, Thunderbird lost all emails. I think it happen after I used the "AddressBook". I deleted some duplicate entries from there.

Somebody suggested to check the Indox file c:\Users\trei\AppData\Roaming\Thunderbird\Profiles\j5akdx98.default\Mail\pop.GMail.com\Inbox

There I have found indeed that "X-Mozilla-Status" was 0000 instead of 0001. I closed TB, did a batch replace, deleted the msf files and indeed the emails were back. However soon after that they disappeared again. Now the status is correct (0001) but the messages still won't appear.

When I open an email it opens one of my jpg photos. Even though I've changed the title of the photo. I did a reinstall of Thunderbird but it didn't help. One e-mail from my bank said I had an important document attached to read. There was no text in the main part of the e-mail only my photo! The title of my photo is shown as the attachment. If I click on it it opens up my photo. I've deleted the photo and it still does it. So TB has stored it somewhere? When I look at the photo path it shows this:- C:\Users\BARRIN~1\AppData\Local\Temp\pid-1316\B.G.S. RSPB Langford Reserve. Joe Harris 26-08-20 (4)-1.jpg So I deleted this folder pid-1316. Every time I click on the link it makes another 'pid' folder!

I followed Mozilla's instructions on backing up my 'profile' just in case I lost all my messages. It's getting that I daren't open an e-mail with an attachment in case I can't see it, only my jpg. HELP Please.

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

I'm on tb 128 and use roadrunner. I see my emails on spectrum server but can't download them? I was using pop, they said imap is needed.

   Username: Your full Spectrum email address

   Password: Your Spectrum email password

   SSL: On

   Protocol: IMAP

   Incoming Server Port: 993

   Outgoing Server Port: 587

   Requires Authentication: Yes, or checked

I sent an email last night. After doing so I found the email in the sent folder, but that was not the folder I wanted it in so I moved it to the preferred folder. Today when I looked in that preferred folder, it was not listed. I did a search for the email and it was listed as being in the preferred folder. However, when I click on the email, it says it is not available. What happened? It seems that since it is listed as being in the folder in the search, that it must exist in some form still. But how can I find it? That email was a lot of hard work and now I am not sure that it actually sent or not. Plus, I really need it for my own records. I'd greatly appreciate some help.

Thunderbird was deleted from my computer same time it was deleted on phone. On reinsttallation I find that sent mail does not get savedd AND they want my password for everymove, then they tell me it is invalid. When I had TB before, it was not necessaery to sign in or enter a password. If you can't eliminate this needing to enter it at every move, I

and fix the sent items being saved I will go to Outlook.  Thank you in advance for your help

On my Windows 10 laptop, Thunderbird updated from version 115.14.0 to 128.0.1esr, then two days later, to 128.1.0esr. After the last update, the mail tab is completely blank. Other tabs, such as address book and calendar, display properly. Thunderbird appears to work properly, because messages are downloaded and filtered normally.

I have tried changing to different layouts, clearing the startup cache, deleting and reinstalling both version 128 releases, upgrading from 128.0.1 to 128.1.0, and deleting (actually moving) the contents of the "smart mailboxes" folder, but nothing restores my view of mail folders or messages.

The error log reads: 1723992037003 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 1723992038519 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled 1723992038519 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled Uncaught (in promise) NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server]

   setFolderPropertiesFromFolder chrome://messenger/content/folder-tree-row.mjs:399
   setServer chrome://messenger/content/folder-tree-row.mjs:262
   _createServerRow chrome://messenger/content/about3Pane.js:2135
   initServer chrome://messenger/content/about3Pane.js:962
   _initMode chrome://messenger/content/about3Pane.js:2121
   _toggleMode chrome://messenger/content/about3Pane.js:2069
   set activeModes chrome://messenger/content/about3Pane.js:1972
   init chrome://messenger/content/about3Pane.js:1611

folder-tree-row.mjs:399 Uncaught (in promise) TypeError: win.messageBrowser is undefined

   openTab chrome://messenger/content/mailTabs.js:102

mailTabs.js:102:13

Is one of my configuration files corrupted? Any help would be appreciated.

Thunderbird automatically updated to v128 earlier this week after I went to Help - About Thunderbird to check that it had updated to v115.14.

Everything seemed okay immediately after the update, but when I started Thunderbird the next day it was very unresponsive. Checking the Activity Manager showed that Thunderbird was indexing messages, but that this was happening very slowly. I let Thunderbird do its thing that day in the hope that things would settle down.

The next day when I started Thunderbird things were still bad. I tried Rebuilding the Global Database but when I restarted Thunderbird it was just as bad, if not worse.

I then turned off indexing in the Thunderbird settings and Thunderbird is now responsive and back to normal.

Is anyone else seeing anything like this? Any suggestions to fix the problem?

I am a long time Thunderbird user so my profile is very large with a lot of accounts, and has been through a lot of Thunderbird versions, so it is potentially more complicated than normal.

Thunderbird version is currently 128.1.0esr (32-bit).

Thanks

I used to use Virgin email but now have Thunderbird. Over the last few days when I get a notification of new message I get it twice. How do I disable the virgin ones.

Without any warning about half of my folders disappeared as did the icon for writing a new email, as you can tell by my lack of jargon, I am not very skilled in the world of software, just an essential user, so any suggestions welcome, up to and including a 'takeover' by one of the actual software engineers, please advise.

I just got a new machine running windows 11 Home, I installed thunderbird just two of my email acconts and I can't see emails. The titles are there when i try to view don't get anything. I go back to my windows 10 set up I see my messages. Thank you in advance for your help..

                                                                         Russell

I have a gmail account and all E-mails are forwarded to a roadrunner account. The E-mails in the roadrunner account are downloaded using POP3.

I am now setting up Thunderbird, and connect it to the roadrunner account using IMAP. For some reason, several forwarded E-mails in roadrunner Thunderbird Inbox are missing. They are, however, showing on the roadrunner Server. (They are also still in the gmail account).

To troubleshoot, is there some way to "refresh" the inbox or download the messages again??

I am running Betterbird v. 115.14.0-bb31 (64-bit) - Portable

I finally figured out what was causing the problem from this, old question.

https://support.mozilla.org/en-US/questions/1411081

I have filters set to auto-forward mail to another email account. Apparently when you have a forwarding filter, it does not add those messages to the outbox.

I need to become more competent with Thunderbird functionality. I see manua.ls has a manual I can download. Do you have experience with that? I find searching the knowledge base at Thunderbird difficult to use - my incompetence, I'm sure! Is there a tutorial that would teach me the basics? I've been using Thunderbird for about 20 years and it's vital to my business. I've had techs screw it up a couple of times. I think I need to be my own repairman. Any direction you can give me will be greatly appreciated. Thanks much!

Starting about 8/12/24 (2 days ago) I ran Malwarebytes. Now my Thunderbird is not capturing most of my yahoo mail. I still get some emails, but no emails sent out to large groups (that include me).

How can I troubleshoot this? How can I fix this?

Thank you!

For the past couple of months, every time I boot up my computer and launch Thunderbird I get the attached error messages for each of my email accounts (2 Hotmail and one Outlook)

Repeatedly clicking "retry" often results in success but sometimes I get the second message indicating the server has disconnected. Usually, after a few minutes things settle down, the messages come through and all is well but it is a nuisance. I would switch to using Outlook but it cannot send multiple emails which I periodically need to do and I don't want to encourage Microsoft's near monopoly of computer technology.

I have tried accepting coookies as advised elsewhere in here and tried turning on O Oath as my authentication method but this just got me another error message saying this authentication "was not supported on this platform" (whatever that means??) Anyway, I reverted to using "simple password" which does eventually work.

I looked at 2 factor authentication but that proved to be impossible to understand and, in any case, I rarely carry a 'phone with me and do not want to clutter my 'phone up with more apps. I use 2 factor authentication on a lot of my confidential accounts and none of these were as complicated to set up as this one and certainly did not invole scanning QR codes and installing special apps.

Will this bug be fixed by more updates to Thunderbird or is there some other way of solving this problem.