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Hello:

I allowed one of my domains to expire recently, but forgot to remove the account from Thunderbird (TB). Since the domain no longer exists, TB is choking--to the extent that I am unable to access the menu (i.e, File | Work Offline or Settings.)

I have been trying to start TB offline using the Profile Manager, setting the default profile to Work Offline, but that doesn't work. I have use the command line parameter "-safe-mode", but that has no effect. I found an ancient (18 years old) forum post that mentioned a "-offline" parameter, but that too had no effect.

I've been looking for a way to manually edit the profile, but haven't found anything.

I am really stumped. Any assistance/insights into this issue would be greatly appreciated.

Patrick

I just downloaded the latest Thunderbird version, but the design looks nothing like advertised on the picture in the website. I really want to have the newest features and design, but mine still looks like the very old, basic design. What can I do to update this? I have checked for any newer updates and it shows that my app is up to date.

Why are my personal folders NOT shown when select Move To then under Folders it only shows Trash ? A picture is worth a thousand words, so please see the image below:

My house was hit by a lightning strike and it blew out my computer. It looks like both the drives in that computer are readable. So I am wondering how I can get all my email back into thunderbird. It was a pop account. All email was saved to computer. I'm using windows 10. I tried to just copy the old file at Users/Mike/AppData/Roaming but that didn't work. It didn't bring back all of the folders. Please let me know if there's anyway to rebuild all the folders and emails. Thanks in advance for your help. Mike

I have had it up to here with Firefox. I am madder than a hornet. Currently, I am unable to access my Outlook email and DirecTV in my Firefox browser, though I can in other browsers I have. Sometimes, I can't even sign into Ebay.

The DirecTV problem goes back at least 4 years to a different PC, so I have had this same problem on two PCs, therefore it can't be my PC. Besides, why can I access DirecTV on my Norton private browser and not on Firefox? I get the following error window:

    An error occurred while processing your request.

    Reference #219.b2173e17.1724008787.36e807

    https://errors.edgesuite.net/219.b2173e17.1724008787.36e807

The differing Outlook problem has popped intermittently over the past few months, but has happened more often lately. In that problem, the sign-on button is not activated.

Similar with the Ebay sign-on problem, except Ebay thinks I'm a bot and won't let me go any further than that perplexing error message.

I'm in the process of gravitating to the Norton private browser. I've already got all my bookmarks moved to that browser. At least Norton works for these three websites.

To put it bluntly, I think Firefox is a big stinking pile of horse manure. Firefox makes it EXTREMELY difficult to find out solutions. I believe Firefox actually WANTS it to be difficult to use. Why else would it be so hard to find out things? For example, instructions tell me to do something in some menu or click on some button, but the menu selections or buttons usually aren't there. I go round and round through the same blankety-blank webpages. I feel like a June bug constantly circling round a light. Even wanting to simply restore Firefox to original settings requires pulling eye teeth.

It took me over an hour to finally restore Firefox settings yesterday, which fixed things for THAT DAY ONLY. Today, the same problems cropped back up again.

I've had it. Unless I'm given some solution THAT ACTUALLY CONTINUES TO WORK, I am quitting Firefox.

Have a good day. I sure as hell haven't.

I am using Firefox 129.0.1 on a Windows 11 laptop and the three dots do not appear on the shortcut tiles when I hover over any of them. I have checked online documentation and it still describes using the three dots to add, edit or remove a tile. Am I missing something? Help would be most appreciated.

Thank You...Mike Dilio

I've added https://x.com as an exception site but it is still blocked.

https://x.com/mozilla doesn't work either

Error message on the page:

"Something went wrong, but don’t fret — let’s give it another shot.

⚠️ Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com"

After 2 days it used to finally load without my doing anything, but not now. I never loads using Firefox.

https://x.com is added as an exception, but obviously ignored.

Tried You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button   

NOPE

Tried: Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

   Settings -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Settings -> Privacy & Security
   Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear 

   https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
   https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

   switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window 

   https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

NOPE - lost all my bookmarks, extensions, settings - not going there again thank you

as for:

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

   click the shield icon for more detail and possibly disable the protection 

the sheild has a slash thru it saying "enhanced tracking is off for this site" when i put my mouse over it.

Thunderbird 115.10.1 If I receive an email in which the sender has added comments in red text, the text only shows as black despite View-Message body As-Original HTML being selected. I've tried selecting Plain Text and switching back, but no change. Is this a bug, or is there anything else I need to select? Thanks. Kevin

I have a new windows 10 machine and have a new install of Thunderbird. Hosting email server has 2966 emails that I would like to recover. Started process of downloading them and got to 1895 when it failed with the error message "Unable to write email to mailbox" Check the settings. Tried removing the account and recreating it. Removed the 1895 emails that I have downloaded and got the same result. It seems to be broken some where between Thunderbird and the hosting mailserver as I can login via webmail and see and read the balance of 1071 emails. Techs at the hosting server company have no idea what could be causing the problem. Any help would be appreciated. Regards, Richard

About 6 weeks ago, I was forced to change my Thunderbird (v115.14.0) setting for my POP Outlook (formerly Hotmail) account to use OAuth2. Per the instructions, I backed up my profile, deleted the account and reinstalled it with the previous profile files, using the server name Outlook.office365.com as directed. I also have backups of the profile under appdata going back several years.

I now find that the only emails from that account are those received within the last 6 weeks. Under appdata\Thunderbird\Profiles..., I see three directories: Outlook.office365.com, Outlook.office365-1.com, and Outlook.office365-2.com, all of different sizes. Also, under localhost, I see an even larger Inbox, Sent, etc. that appear to contain at least one of the missing emails, so I suspect that that is the location of the missing mail.

This is complicated by the fact that I have an email account through another company that also uses the server Outlook.office365.com.

I've tried changing the local directory under the server settings for the Hotmail account to each of the different Outlook.office365.com directories, but I still cannot see the old emails.

Can you help me to retrieve the old emails and place them in the same account? Or failing that, at least make them available in some other way?

Thanks.

Hi, I'd like to create a filter that uses a list of names or addresses to send emails to folders. So instead of "if sender contains" Political candidate #1 OR Political candidate #2 and on and on I'd like to be able to use a list of some format that contains the same information.

Is that possible?

Otto

Hello. How can I post HTML code snippets in support.mozilla.org questions ? All HTML code is rendered and none of the usual markdown (``` etc.) works.

I would like to export all of the email addresses in a collection of email folders. Some text format would be nice, csv or, even better, tab delimited to pull into a database to summarize.

I'm running on an M1 Mac, Thunderbird version 128.1.0esr.

Is there some utility that can help? Or some way to Applescript it?

Thank you,

Gary

I have an IMAP email account with Virgin Media. I have been backing up my Thunderbird email as follows (not sure where I found this method) WIN + R %appdata%/Thunderbird/ Ctrl A Drag all files to External Hard Drive When I open the Backup file there are two files Open 62hcjzp7.default-release (whatever that all means) there are loads of folders one being MAIL Thus contains all my folders from Local folders For every one there is a File and an MSF File How do/Can I restore these to my current version of Thunderbird? I have tried Import from another Thunderbird installation, Profile folder Open the back upp and Select Profiles Tick Mail messages. It says Compete but never copied anything It does create an empty folder under Local Folders in Thunderbird.

My question is can I restore from this backup? If not, what is the best way to backup and restore Thunderbird? Bill

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks