Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Importing data after system reset - passwords pulled through but bookmarks didn't

  • Kòsí àwọn èsì
  • 0 ní àwọn ìṣòro yìí
more options

Hello,

I was having a problem recently with blue screens of death so I had to factory reset my PC - but not before backing up my personal files to an external hard drive.

Upon re-downloading Firefox, my saved passwords have pulled through with my profile (thankfully) but my bookmarks have not.

Am I missing something or should they have pulled through too?

I've tried the obvious like "Manage Bookmarks -> Import & Backup" and also looking for the file manually in AppData\Roaming\Mozilla\Firefox\Profiles\q6xxdvnd.default-release\bookmarkbackups

If anyone is able to help, it would be much appreciated

cheers

Hello, I was having a problem recently with blue screens of death so I had to factory reset my PC - but not before backing up my personal files to an external hard drive. Upon re-downloading Firefox, my saved passwords have pulled through with my profile (thankfully) but my bookmarks have not. Am I missing something or should they have pulled through too? I've tried the obvious like "Manage Bookmarks -> Import & Backup" and also looking for the file manually in AppData\Roaming\Mozilla\Firefox\Profiles\q6xxdvnd.default-release\bookmarkbackups If anyone is able to help, it would be much appreciated cheers

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.