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thunderbird installation fails due to missing profile

  • 4 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ christ1

ericdebruyckere
ericdebruyckere
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Due to several spam mails, I decided to install thunderbird from scratch; So I uninstalled the software and deleted the entire profile folder, expecting that the subsequent installation of thunderbird would start really from scratch. unfortunately, installation will not initiate, as the software is looking for the profile. So, how do i perform a entirely new installation of thunderbird ?

thank you, eric

Due to several spam mails, I decided to install thunderbird from scratch; So I uninstalled the software and deleted the entire profile folder, expecting that the subsequent installation of thunderbird would start really from scratch. unfortunately, installation will not initiate, as the software is looking for the profile. So, how do i perform a entirely new installation of thunderbird ? thank you, eric

Ọ̀nà àbáyọ tí a yàn

If your problem is fixed can you mark the topic as 'Solved' please? Thank you.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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I uninstalled the software and deleted the entire profile folder

What exactly did you delete? Please provide the exact folder name and the full path.

ericdebruyckere
ericdebruyckere Ìbéèrè olóhun
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Hi, I found a folder with a 8-digit code under : C:\Users\Eric\AppData\Roaming\Thunderbird. i deleted that entire folder...

christ1
christ1
  • Top 25 Contributor
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i deleted that entire folder...

So you deleted the profile folder, but left the profiles.ini file untouched. Profiles.ini tells Thunderbird where to look for the profile.

The proper way to remove a profile is to use profile manager. That will remove the entry in profiles.ini as well. https://support.mozilla.org/en-US/kb/using-multiple-profiles#w_deleting-a-profile

christ1
christ1
  • Top 25 Contributor
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Ọ̀nà àbáyọ Tí a Yàn

If your problem is fixed can you mark the topic as 'Solved' please? Thank you.