Thunderbird Support Forum

I changed the email server in settings and all my stored emails are gone! Win10, Tbird 115.10.1. How do I get them back? Only one Email acct of three are stored on the server and those get downloaded to a different computer and then removed from the server.

Background: I was wondering why I didn't get any new emails for a few days and apparently GoDaddy migrated servers without telling me. So the settings there were screwed up as a result of a "~" instead of a "-" in the server name which the tech support guy changed. I was eventually able to access emails at my GD acct using their webmail.

But the server name changed so new emails weren't downloading to my computer. I went into Tbird settings and changed the SMTP servers to the new server address and now I don't have ANY of the old emails which I neglected to backup. ALL I did was to change the server address.

Is there a way to change/view/merge the T-bird user folders so I can access the old emails, folder and directory? Thanks, Bob

Hello

I created an Archive directory within Local Folders, and within that have stored years of emails.

As of yesterday, when clicking on any given sub directory within the Archive, Thunderbird says that there are 0 messages to display.

All of the .sbd and .msf files are present when I browse the Archive structure in my user profile in Windows Explorer.

The problem seems to be that Thunderbird can read and display the directory structure, but cannot display the emails contained within it.

I do not have a backup of the profile directory (yes, I know!).

Can anyone offer a solution that will allow Thunderbird to display messages that seem still be present ?

With thanks in advance

I moved some emails to a folder from the inbox and now they are not displaying. when I search them I am able to find them and can be read, the search indicates that they are in "the new folder" all mail and important. This has happened before and I have not been able to resolve I am assuming there must be a setting I have activated/deactivated but I've no idea what. I am FAR from tech savvy so please give any answers in as simplistic form as possible. Thanks Matt

Not used Thunderbird for about a week as was away. On my return I am now getting duplicate downloads every-time I open Thunderbird on my desktop using Windows 10. I am on Thunderbird version 115.12.2. I have been using Thunderbird for a long time and this is the first time this happened.

I recreated the global-message-db.sqlite indexfile, turned off my anti-virus, compacted folders but nothing solved the problem.

However I did find a similar question on this site with a solution which wasn't exactly the same but lead me to investigate the Mail folder in my profile. I see I am getting duplicate pop.gmail.com folders (pop.gmail.com, pop.gmail-1.com, pop.gmail-2.com, etc.). I guess that is probably connected to the problem.

When I open Thunderbird I also get the message 'Connection to server pop.gmail.com was reset'.

Any help would be appreciated. I didn't want to delete any pop.gmail.com folders without expert advice.

Thank-you in advance.

I am using Windows 10 Home on an HP laptop. Some months ago, I began getting this error message when trying to start Thunderbird: Your Thunderbird profile cannot be loaded. It may be missing or inaccessible. I've been slogging along using my Gmail reader since then but I need my address books from TB for my business. I really need to get this fixed.

I've read all the questions/replies on this and have uninstalled and reinstalled TB. My Appdata/Roaming/TB file only has 5 files in it: Crash Reports, Pending Pings and Profiles plus a couple of 1 KB config files. Don't know if this is right or not.

When I search the Profiles folder using .ini, I get this Notepad info:

[Install8216C80C92C4E828] Default=C:\Users\*\Documents\yvfr1fi4.default Locked=1

[Profile3] Name=thunderbird IsRelative=1 Path=Profiles/kavosmqu.thunderbird

I have this yvfr file on a thumb drive and I tried uploading that into the roaming/TB file but I still get the same error message.

Any help greatly appreciated! Thank you.

My send email button has dissapeared . I am unable to send any emails. Geek Squad has spent several hours trying to get my email send button back. They say there is a glitch in Thunderbird. Please fix it. My phone number is [edited phone# from public support forum]

Dear Sir or Madam,

I have just migrated Thunderbird to my new CUBI desktop running Windows 11. I get security errors when I launch Thunderbird. My email provider The Messaging Company advised me to change server settings, which are now shown in the Troubleshooting Information page as account1 (pop3) pop.themessagingco.com.au:995 SSL/TLS Normal password smtp.themessagingco.com.au:587 STARTTLS Normal password true.

On launching Thunderbird I get the message Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired. Error code: <a id="errorCode" title="SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE">SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE</a>

   This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
   If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception…

AND when I attempt to send an email I get warning that the SMTP server does not have a valid certificate. If I ask, in either case, to "Get Certificate" the response is that the site attempts to identify itself with invalid information.

I have "tried again later" over two weeks, and nothing has changed.

The Messaging Company is a fairly large email provider: it seems strange that its security is incomplete. However, I am not happy to just set an exception and over-ride these errors without doing all I can to check that there is not something screwy going on. I really value using Thunderbird, and The Messaging Company's advice that I should just use webmail is not at all satisfactory: I keep everything on my computer or backed up to a portable drive here.

Please: is there anything I can do or should know to fix this problem?

Best Regards, Margaret Mackisack

In Thunderbird, I would like to use Cards View, and sort each folder in my email account according to desired 'Sort by' settings (namely, sort by date in descending order and use the 'unthreaded' option).

I cannot locate a setting or an option to apply the desired sort settings to all folders in my account. Rather, it appears I must manually apply these settings to each folder, which is tedious given I have a large number of sub-folders in my inbox folder.

Is there a way to apply the settings for one folder to all others, or to change the default settings for each (existing) folder?

AOL emails won't download to TB. POP. Spent hour and a half with AOL help, reset password, checked everything, got recent emails downloaded, but still can't connect for new mail. 'Server Error" " Log-in Failed" etc. Sending mail no problem. They say TB issue. Sudden stop 6/21/24. Mozilla help site directs me to find things on PC that I can't locate or understand. Not very tech-savvy, pretty frustrated.

Hi I am dying to convert my thunderbird email into a kanban board in thunderbird and then access the emails there as I need to work with them. This will allow to automatically see which emails are still to be done etc but in a very visual way instead of just scrolling through my email tags.

Does this exist and if so please how do I find it?

if it does not exist could the developers please kindly consider adding it into future thunderbirds?

A new problem since July 1, 2024 Thunderbird keeps crashing on start-up when checking for new mail. HELP!! Crash ID: bp-e8be7291-7fe9-41c0-bd21-45d860240702

alfieepstein@gmail.com

When I try to forward an email, I get the response: Sending of the message failed. An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The above response was when I tried to forward to another account of mine - both from comcast.net

I hope someone can help, I've changed all the settings in Thunderbird for my whole family's emails (hotmail.co.uk, hotmail.com, live.co.uk) from Normal Password to OAuth2. All incoming and outgoing servers are exactly the same as Microsoft advised. None of my accounts work, neither for sending or receiving.

I removed one account and tried to re-add it (that was the advice given if the first method didn't work) but when it tries to check the password, it takes forever. I've tried to manually configure it but it wouldn't download any folders or emails. I removed it and tried to re-add it but have been unable to do even that.

My default account hasn't been able to send more than 25% of emails for a few weeks. I'm up to date with all updates and I've restarted Thunderbird and my laptop countless times.

Can anyone point me in the right direction please?

Got Thunderbird on 2 machines and both have the same issue. I did try running only one at a time and still I cannot fix it.

On a Yahoo! mail account I deleted a "Draft" folder and it was sent to Trash. If I empty the trash it's gone until I either click Subscribe... and refresh the folder list or reopen TB. Then the folder comes back into Trash. I can't get rid of it.

I logged into the account via their web-based interface and checked my folders. The folder I deleted is indeed no longer there. Not in Trash. Nowhere.

I'm not referencing it in the account either. The option to save drafts is set to the "Drafts" folder, not the "Draft" folder.

I configured the folder properties to be neither subscribed nor offline. I then went to "server settings" and checked "show only subscribed folders" and unchecked "server supports folders that contain sub-folders and messages".

I shut down TB and relaunched it. Folder still comes back. I then shut it down again and deleted any references from the profile's folderTree.json, folderCache.json and the corresponding .msf files. I start TB again, folders still come back.

Then on two AIM accounts I have again phantom "Draft" folders in each. They're unchecked from sync and offline availability. Again I go to "subscribe..." and uncheck them. They don't disappear. I have "show only subscribed folders" checked and still the folders show. I then click Refresh in the subscribe dialog to reload the folder list. They're all checked again.

How do I get rid of these folders? Particularly bewildering is the Yahoo! case where I've explicitly told TB that the account server does not support folders within folders, I don't understand how it can read anything client- or server- side and still reach the conclusion that it needs to restore a "Draft" folder in Trash.

These issues are happening exactly the same on 2 different Windows machines both running TB, affecting the same accounts.

why does my hotmail in thunderbird sometimes get my emails and other times it says "Sending of password for user *********@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password"? Then it starts getting them again. It's totally random. Every once in a while it does it with my .live email too. Yet other .live and .hotmail addresses never have a problem? TIA

I have not been able to receive my att emails since 6/15/24 with my desktop using Thunderbird.. I do receive prompts "login to server inbound.att.net with user name ckfischer@att.net -- FAILED - inbound.att.net and outbound.att.net is not working thru Thunderbird.

I have contacted AT&T and have access thru the browser for this account as well as on my phone, and they have not made any changes. This seems to be an server issue with Thunderbird. Please help - ckfischer@att.net THANK YOU -

I just added [and "Apply View"] to this question. -mr

Does "Apply columns" work in Tbird 115.12.2 (64-bit)?

I searched 'Thunderbird Solutions' for "Apply columns", then read several of the 156 results, and read the Help Article "Message List Columns" ... but the results were [imo] not encouraging :-(

Does "Apply columns to" really work as described in Help Article "Message List Columns" ?

Is "Apply columns" a known flakey feature ??

Have I got a corrupted profile ???

Or ????

Thank you, --Mike Ramey

Suddenly today, about 1/2 to 2/3 of the emails that have been in my inbox are unreadable (see font below). I tried doing the Properties>Repair but no change.

Server Type: Owl Server Name: outlook.office365.com Thunderbird: 115.3.1 Windows 11 PC.

Perhaps related or not: today the Inbox folder didn't display in its usual location (instead of displaying directly under the email address, it was was down after templates, deleted, etc). I dragged it up where I wanted it. But now many of the emails are unreadable (but not all of them).

Any suggestions?

@ØEãC¼Ò?@bŒæ?¬Ò?@È:ðÇ”Ò?@"?÷HjÒ @Oß™ñ\Ò?@Cêç1LÒ?@&ýUm6Ò?@8ÑÖ?Ò?@1M›?îÑ?@®¶Ì?ØÑ?@n1ãʪÑ?ÀÊ:qzŒÑ?À!1?€ŠÑ Àeð2–ˆÑ À#þ÷â~Ñ?À…6 evÑ ÀPíRdjÑ?À†*ߣ`Ñ À·??9TÑ?ÀNÁw?JÑ?ÀÖƒ(ˆ>Ñ?Àý?¸ú:Ñ?À¢ë÷s8Ñ?À¨Ò‹Ä4Ñ?À\%Ìå.Ñ À{,?¡*Ñ ÀeËâÕ"Ñ?ÀÔ&?R?Ñ?ÀmÃM‰þÐ?À¯ù´æÐ?Àý?ˆ<æÐ?À;d?·ØÐ?ÀÉ(?qÔÐ À$¨Q~¶Ð À~×ïU®Ð À?"¾x¦Ð À<Á~§žÐ?À„ÙEÙ”Ð?À??IÐ ÀÈy‰ zÐ?À‡Ä{pjÐ À9Ò??hÐ

I have been trying to get help with Thunderbird for an issue with not receiving my emails and not being able to send any emails since June 12th of 2024. Nothing has worked with the little support from this site. Please help!