Firefox Support Forum

David, here are two screen shots (ss) to clarify my issue with email and a third regarding another issue (see below).

Number one ss shows what I see when I go to Thunderbird. I am allowed to delete if I wish by first marking the email and then clicking delete. If, however, I wish to view the message, Number two ss appears. I cannot delete the message without going back to Number one ss as that option has now disappeared. This was no problem on my old computer.

The other issue is related to the above. I have over 250 emails without being able to access them (see Number three ss). On the left upper side is the number of emails I have, but only six old emails appear, something that is confirmed in the upper right frame. No matter what I do, I cannot access them.

Every time I open Firefox after closing it, I get the message below. I can click the button to restore session and it works every time. With each update, I hope to never see this message again, but after installing a new version on Ubuntu today, I see the same familiar message. This is not linked to a computer, or an operating system because I've seen this on both Ubuntu and Mac. If Firefox could literally just click the button that would be awesome.

Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Firefox was crashing regularly in my PC desktop. I have updated from win 10 to11 recently then only i am seeing firefox browser crashes daily. I am using browser version 127.0.2 (64-bit). Below is dump file.

My PC specs: 13900k RTX 4090 Gskill 32gb 7200mhz Windows 11

IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 00001af03747b2f3, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80366b09eb0, address which referenced memory

Debugging Details:

• • • WARNING: Check Image - Checksum mismatch - Dump: 0x210d9b, File: 0x210ec3 - C:\ProgramData\Dbg\sym\BTHport.sys\FE108757203000\BTHport.sys

KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 1000

   Key  : Analysis.Elapsed.mSec
   Value: 2732

   Key  : Analysis.IO.Other.Mb
   Value: 0

   Key  : Analysis.IO.Read.Mb
   Value: 0

   Key  : Analysis.IO.Write.Mb
   Value: 0

   Key  : Analysis.Init.CPU.mSec
   Value: 78

   Key  : Analysis.Init.Elapsed.mSec
   Value: 2596

   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 150

   Key  : Bugcheck.Code.LegacyAPI
   Value: 0xa

   Key  : Bugcheck.Code.TargetModel
   Value: 0xa

   Key  : Failure.Bucket
   Value: AV_nt!MiGetPageProtection

   Key  : Failure.Hash
   Value: {41372a35-237d-1281-82f6-8f5f9bf6044a}

   Key  : WER.OS.Branch
   Value: ni_release

   Key  : WER.OS.Version
   Value: 10.0.22621.1

BUGCHECK_CODE: a

BUGCHECK_P1: 1af03747b2f3

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80366b09eb0

FILE_IN_CAB: 070224-10625-01.dmp

READ_ADDRESS: fffff8036751c4a8: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse

00001af03747b2f3 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: firefox.exe

TRAP_FRAME: ffffd0889d0df2f0 -- (.trap 0xffffd0889d0df2f0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=ffff93c9e4f277f8 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80366b09eb0 rsp=ffffd0889d0df480 rbp=ffffd0889d0df518

r8=ffff93c9e4f27000  r9=0000000000000020 r10=ffff93c9e4f27000

r11=ffff93c9e4f277f8 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc nt!MiGetPageProtection+0x140: fffff803`66b09eb0 478b44fc10 mov r8d,dword ptr [r12+r15*8+10h] ds:00000000`00000010=???????? Resetting default scope

STACK_TEXT: ffffd088`9d0df1a8 fffff803`66c2e269  : 00000000`0000000a 00001af0`3747b2f3 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffd088`9d0df1b0 fffff803`66c29705  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffd088`9d0df2f0 fffff803`66b09eb0  : 00000000`00000000 ffff93c9`e4efff48 ffff93c9`dffe9e58 ffff838d`59321140 : nt!KiPageFault+0x485 ffffd088`9d0df480 fffff803`66b0923d  : 00000000`00000000 00000000`00100800 ffff93bf`fd3cb538 ffffd088`9d0df5e0 : nt!MiGetPageProtection+0x140 ffffd088`9d0df4e0 fffff803`66b0b2fb  : ffff838d`7b6c5740 ffffd088`9d0df778 00000000`00000007 00000087`54647c50 : nt!MiQueryAddressState+0x2ed ffffd088`9d0df700 fffff803`66f86aaf  : ffffd088`00000000 00007ffa`7936c000 00000007`ffa70000 ffff838d`77e2d500 : nt!MiQueryAddressSpan+0x24b ffffd088`9d0df7c0 fffff803`66f86355  : ffff93c9`dffe9e48 ffff93c9`e4efff48 ffff93c9`e4f277f8 ffff838d`7b6c5740 : nt!MmQueryVirtualMemory+0x73f ffffd088`9d0df960 fffff803`66c2d935  : 00000000`00000000 00000000`00000000 00000000`00000000 000001e8`d96b1000 : nt!NtQueryVirtualMemory+0x25 ffffd088`9d0df9b0 00007ffb`1886f7c4  : 00007ffb`161c2730 0000fdde`97f8b1fb 000001e8`dfa400f0 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000087`54646bc8 00007ffb`161c2730  : 0000fdde`97f8b1fb 000001e8`dfa400f0 00000000`00000000 00000000`20000001 : 0x00007ffb`1886f7c4 00000087`54646bd0 0000fdde`97f8b1fb  : 000001e8`dfa400f0 00000000`00000000 00000000`20000001 00000000`00000030 : 0x00007ffb`161c2730 00000087`54646bd8 000001e8`dfa400f0  : 00000000`00000000 00000000`20000001 00000000`00000030 00000087`54646c00 : 0x0000fdde`97f8b1fb 00000087`54646be0 00000000`00000000  : 00000000`20000001 00000000`00000030 00000087`54646c00 00000087`54648258 : 0x000001e8`dfa400f0

SYMBOL_NAME: nt!MiGetPageProtection+140

MODULE_NAME: nt

IMAGE_VERSION: 10.0.22621.3447

STACK_COMMAND: .cxr; .ecxr ; kb

IMAGE_NAME: ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET: 140

FAILURE_BUCKET_ID: AV_nt!MiGetPageProtection

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {41372a35-237d-1281-82f6-8f5f9bf6044a}

Followup: MachineOwner

Below error was copied from eventviewer:

Faulting application name: firefox.exe, version: 127.0.2.8941, time stamp: 0x6679d728 Faulting module name: ntdll.dll, version: 10.0.22621.3374, time stamp: 0xeae8eecc Exception code: 0xc0000005 Fault offset: 0x0000000000021120 Faulting process id: 0x0x3EF4 Faulting application start time: 0x0x1DACAAC47A50F62 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a0cb4aaf-1995-45b2-9fb4-51b0a84fba90 Faulting package full name: Faulting package-relative application ID

Cannot use the hours dropdown on Calendar Widget in Mozilla, when I click on the hours, the dropdown appears for half a second and then dissapears, so I cannot use it. Works fine with Edge and Chromium. OS Ubuntu 24.04. Tried private mode and disabling add-ons - only one I have is UBlock. When inspecting the console does not show any errors.

My issues:

1) Every time I close Firefox I get the Mozilla Crash Reporter telling me that Firefox has crashed. Sometimes I even get the Mozilla Crash Reporter when I start Firefox. But Firefox is still there.

2) When I turnoff my Comodo Firewall, Firefox has no Internet connection.

I have done clean uninstalls/reinstalls over and over. I go thru and adjust settings. My other browsers work fine, including WaterFox, WaterFox Classic, and Vivaldi.

I tried turning off my security software to test. Specifically exiting Comodo Firewall seems to have caused Firefox to not have an Internet connection. All other browsers have Internet access except Firefox. And the Crash Reporter cannot "report" when the Firefox Internet connection does not work, though I did have it report many times when the connection DID work.

One other clue: In Task Manager I see that even though I have closed Firefox, there over 20 instances of it still running. When I try to open it again, I get the "Firefox already running" error message. When I try to kill these instances/processes many will not close.

This problem has been persistent for more than half a year since I built my new PC. I am on Windows 10 LTSC. Besides Comodo Firewall, Emsisoft Anti-Malware is my main anti-malware.

Please help! Thank you!

Every time I use YouTube on Firefox it feels like a mental torture. It starts off with micro-stutters initially - annoying but nothing crazy. After some time the loading speed of the website and the videos themselves increase dramatically. And eventually it becomes unusable:

• Scrolling feels like the website is running at 30 fps
• The videos take several seconds to load
• It also takes multiple seconds to catch up when you select a specific moment of the video

The only solution so far has been restarting Firefox entirely, just close and open and pray. Then the problem comes back after some time.

Solutions I Tried:

• Disabling AdBlock (didn't work)
• Enabling Hardware Acceleration at all time (didn't work)
• Uninstalling unwanted Extenstions (didn't work)

All of these problems disappear when using Chrome or Edge.

Firefox continually refuses to open, and I have worked all the suggested solutions once again. I used it for a few hours this morning, switched briefly to Chrome. Went to go back into Firefox, and it wouldn't open again. Did all the work arounds....uninstall, reinstall, even system reset to the previous day. Still won't open. I am so disappointed at having it behave so unpredictably. I sometimes sense it is related to updates....almost afraid to reboot my computer sometimes because it will not open afterwards. My recent install attempt appears among the public users, which is not the case as mine is a private PC. The Mozilla Program itself, however loaded to the 86 bit program files. Not at all sure to proceed at this point.... getting forced over to Edge it feels like....

For about a couple of weeks, there has been a lot of delay between what I type and when it actually appears. It's maddening! I have not changed any of my Firefox settings. I did a 'refresh' about an hour ago. I am not seeing any network activity that I cannot recognize. I d/l'd 'Malwarebytes' and ran it..."no threats". MS Defender has always been on & protecting me. I have never had this situation occur before and am hoping for some help (5 to 10 seconds to wait for what you've keyed in is not fun).

I am using Firefox 127 on Ubuntu.

When I press the Control key, I often lose focus in the window I am currently viewing. This is annoying as it prevents me from copy-pasting for example.

Sometimes the focus is back when I release Control, sometimes it is lost and I have to click again on the text field. It does not happen on all websites, for example support.mozilla.org works well, but it happens on duckduckgo or overleaf.

It does not seem to be the same as existing issues such as [the "show mouse when press Ctrl" of Ubuntu] (it is disabled) or an addon (the problem still happens in safe mode).

In case it is useful, when I press Control the tab bar background goes slightly darker, see attached images.

Thanks for your help :) Nicolas

For over a month now i have a problem with youtube. It loads videos very badly. I have good connection speed, but 0 network activity and 0 buffer health in Stats For Nerds on youtube and videos dont load. I can wait for 10-15 minutes (but sometimes they load almost instantly) before video load 40 sec buffer and after that buffer ends i can wait for another 10 minutes befor it load buffer again.

This problem persist only in my firefox on my computer. I tried deleting all the extensions, reinstalling firefox, "refresh firefox" future, changing useragent, reinstalling windows (it was the time anyways) but it doesnt solve the problem. I dont have this problem in other browsers (edge, librewolf, chrome) on my computer.

OS: win 11 x64 Firefox 127.0 x64

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

I am running Mac Big Sur, 11.7.10. When I am in Firefox version 127.0.2 and I go into any Google search, the tab crashes. It works in private browsing mode and also in other browsers but not in non-private browsing in Firefox. I have tried disabling extensions, add ons, etc. Nothing seems to help. This started happening a few weeks ago with any YouTube page also. How can I fix this? If I can't I will stop using Firefox as I cannot function like this. Please advise!

Automatically hide taskbar in desktop mode => Enabled Firefox => Maximised When cursor is moved to outer edge of screen, taskbar should unhide (Expected behaviour) but in this case it remain hidden (Reality). Firefox along with all other spinoffs give same result. Chromium based browser works perfect, and taskbar automatically unhide itself.

As OLED screen have became common as monitor, Taskbar auto-hide is must. If this issue cann't be fixed I may have to change my primary browser which I used for almost 15 years.

Kindly, look into it. If Chromium can do it, why not Firefox.

Hi, I hit Foxfire icon, I get XUL Runner message,

Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0

How do I correct and gain access!!???

Please help, definitely liked days of yore when one could call.

Andrew

When a user opens hh.ru / headhunter.ru (famous HR portal in CIS countries) in Firefox, and then opens dev panel and tries to interact with it, especially with the code inspect tool, the whole browser stops responding.

The problem persists even on a clean Firefox profile. Other browsers (Chromium-based) work well with the dev panel on the hh.ru site.

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

For the past couple of weeks I have been getting the "Hmmm, We're having trouble finding that site" error screen quite often from both searches and links from other sites. It's always happened once in a while but it hasn't been anything bothersome. However recently it has become quite bothersome because it's happening a lot! However not all the time. It's not completely broken, just mostly. And it's happening while trying to visit sites that I know and visit frequently such as Amazon, Ebay, and even sites for local businesses that I trust and know are working. I'm not having any internet issues with my home wifi, nor am I having this issue with other browsers. I have however also noticed it on my Firefox mobile browser as well. I posted about this a few days ago and got some email back about an issue with my post. If this happens with this one and I'm unable to get this resolved I will just get rid of Firefox on my devices. FF has been a long time favorite and is usually set as my default browser but if stuff like this is going to continue, I can change that real fast. There are plenty of other browsers that work just fine and have decent customer support.

For about the last 5 days I am not able to use Google Search on my MacBook Air using Firefox. My start page is Earthlink. I keep getting this error message ( Application error ; a client side-exception has. occurred ( see the browser console for more information ). My email is west47916@earthlink.net. Could the problem be Earthlink or Firefox.

Hi. Every page I visit I get at least one message popping up with the URL at the top, the message body of "1" and the option for OK. Many pages have multiple prompts for what looks like advertising sites (based on the URLs). Sometimes I get the option to check a box saying "don't allow URL to prompt you again"

Example message for when I go to google: https://imgur.com/a/RBd4mS3

I guess it might be some sort of debugging mode? I tried uninstalling and reinstalling Firefox and it still happens. I am on latest versions: Firefox 127.0.2 on a MacBook Pro (2019) with MacOS Sonoma v14.5.

Can you please help me to remove these prompts? It makes Firefox pretty much impossible to use due to multiple clicks per page load. I've tried searching for help pages but it's very hard to explain the problem to a search engine! Human needed! :)

I am using Windows 11 and FF 127.02. I have read the lag issue with Youtube was suppose to be corrected with FF 127.02 but it is not. I have been using FF for many years now an love it. It is my understanding that it is the ad blockers causing the slow down. Do you have an estimated date when this will be resolved. I have tried every trick included running it in diagnostic mode or trouble shooting mode. Nothing seems to work. Not even a refresh.

Thanks