Thunderbird Community Forum

How to copy inbox content so I can paste it into an inbox on a new machine. It looks like the AV has deleted the entire contents of the new machine inbox. Old machine is a mac running Thunderbird 78.14.0 on El Capitan. The new machine is Mac running Sonoma 14.6.1 with Thunderbird 115.14. Thanks, Richard

Probably from the day Thunderbird automatically upgraded to 128 version, I am having problem reading some of my mails. I click on them and I get a white window, no content at all. I tried to go back to version 115, but I haven't found the link to download version 115 from the official site https://www.thunderbird.net/ . Can you please help to go roll back to previous version? Thank you, Evangelia Daskalaki

Hi Guys, I wonder if you can help . I have had Monzilla Thunderbird App for some while , primarily used for email, and access to my email account with Microsoft and has always been a bit of a pain to say the least. That I fear is because it was never set up properly by myself in the first place.

However, at the moment I can't receive any email from my PC ......."bards@btconnect.com " unless I sign in via a webpage. However, access via my smartphone using supplied Outlook email app, no problem.

So I am hopeful that you guys can help me sort out my PC access once and for all.

The current problem has arisen after receiving a forced donation / subscription page from Mozilla having made my donation I still do not have access to my email and folders.

Brief history: i. Originally PC access to account via Monzilla working fine, (donations made at intervals to Monzilla). ii. Microsoft then changed security systems and servers and with current setup at the time I couldn't get access to email incoming or outgoing ( problem with Imap / PoP3 servers). iii. Fix provided by Monzilla with new account denoted as .... bards@btconnect.com (OWL) whatever OWL stands for I do not know, (annual subscription required). iv. Even with the use of this get around , I still had problems sending mail this I believe was a problem down to default passwords and old server settings. (confliction between default settings and original account settings and use of OWL ? ). v. As mentioned above the current problem has arisen after receiving a forced donation / subscription page from Mozilla having made my donation I still do not have access to my email. problem with server settings again. Don't know what's going on ? and I am thoroughly confused and would appreciate some help getting things back on track. Just in case I have some difficulty accessing this platform and this forum / help page it would be much appreciated if any help could also be sent to the following email addresses bards@btonnect.com and grahambardo@hotmail.co.uk Many thanks

Just had the most recent upgrade to Thunderbird. I now get a microsoft message when trying to download new messages, saying it cannot access an invalid certificate. Prior to this upgrade, I had to manually validate the certificate for my email provider every time I re-opened THunderbird, or tried to send outgoing emails. Although inconvenient, this system worked and I could use the email provider system. Thunderbird will not download any emails now or give me the usual error message that I can manually override to get emails to work. The mail server is: mail.besttelecom.net.au

For the past week or two, TB only downloads 3 or 4 (never more than 4) messages at a time from my Gmail. Now, instead of just starting TB and it downloading all new messages, I have to click Get Messages multiple times to retrieve everything. I have seen similar questions here and the answers have all been variations of blaming the user. So: a) I have not changed any settings. b) It used to download all available messages, whether when TB started up or when I clicked Get Messages. c) Just now on starting TB, it took 6 clicks to retrieve 20 message. They are all text, no attachments, so the total size would be in KB, not MB. d) Using Speedtest, my connection speed is over 300 MB/second so it isn't a connection speed limit on my side. And I doubt it is a speed limitation on Gmail's side.

With all of that in mind, I would appreciate any suggestions of what could be causing the problem and what the fix might be.

I would like to connect to Suddenlink.net via Optimum.net. It does show up on Optimum.net account on web page. I have a screen shot of the constant results of my days of efforts. I have two other connections via gmail.com and it works fine. I have people who are still using Suddenlink emails to me and I would like to see them on Thunderbird. Thanks for the fine software and any help with this. //... Joe

Currently I am using Thunderbird for two e-mail accounts, an imap account with my university and a pop account with my local utility company. The local utility is phasing out their support for e-mail and suggested customers migrate to gmail. I have created a gmail account and successfully added it to Thunderbird. I'm now trying to move my many years of messages from my pop account to my new gmail account by dragging them from one account to the other in Thunderbird. Many times when dragging folders, groups of messages, or even individual messages from my pop account to my new gmail account, nothing happens for quite sometime and then I get an error that the gmail imap server has timed out. Sometimes the moves work great but after a while I can't move anything. I close Thunderbird and come back later to find that I can move a few more things before timing out.

Suddenly, Thunderbird lost all emails. I think it happen after I used the "AddressBook". I deleted some duplicate entries from there.

Somebody suggested to check the Indox file c:\Users\trei\AppData\Roaming\Thunderbird\Profiles\j5akdx98.default\Mail\pop.GMail.com\Inbox

There I have found indeed that "X-Mozilla-Status" was 0000 instead of 0001. I closed TB, did a batch replace, deleted the msf files and indeed the emails were back. However soon after that they disappeared again. Now the status is correct (0001) but the messages still won't appear.

When I open an email it opens one of my jpg photos. Even though I've changed the title of the photo. I did a reinstall of Thunderbird but it didn't help. One e-mail from my bank said I had an important document attached to read. There was no text in the main part of the e-mail only my photo! The title of my photo is shown as the attachment. If I click on it it opens up my photo. I've deleted the photo and it still does it. So TB has stored it somewhere? When I look at the photo path it shows this:- C:\Users\BARRIN~1\AppData\Local\Temp\pid-1316\B.G.S. RSPB Langford Reserve. Joe Harris 26-08-20 (4)-1.jpg So I deleted this folder pid-1316. Every time I click on the link it makes another 'pid' folder!

I followed Mozilla's instructions on backing up my 'profile' just in case I lost all my messages. It's getting that I daren't open an e-mail with an attachment in case I can't see it, only my jpg. HELP Please.

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

I'm on tb 128 and use roadrunner. I see my emails on spectrum server but can't download them? I was using pop, they said imap is needed.

   Username: Your full Spectrum email address

   Password: Your Spectrum email password

   SSL: On

   Protocol: IMAP

   Incoming Server Port: 993

   Outgoing Server Port: 587

   Requires Authentication: Yes, or checked

I sent an email last night. After doing so I found the email in the sent folder, but that was not the folder I wanted it in so I moved it to the preferred folder. Today when I looked in that preferred folder, it was not listed. I did a search for the email and it was listed as being in the preferred folder. However, when I click on the email, it says it is not available. What happened? It seems that since it is listed as being in the folder in the search, that it must exist in some form still. But how can I find it? That email was a lot of hard work and now I am not sure that it actually sent or not. Plus, I really need it for my own records. I'd greatly appreciate some help.

Thunderbird was deleted from my computer same time it was deleted on phone. On reinsttallation I find that sent mail does not get savedd AND they want my password for everymove, then they tell me it is invalid. When I had TB before, it was not necessaery to sign in or enter a password. If you can't eliminate this needing to enter it at every move, I

and fix the sent items being saved I will go to Outlook.  Thank you in advance for your help

On my Windows 10 laptop, Thunderbird updated from version 115.14.0 to 128.0.1esr, then two days later, to 128.1.0esr. After the last update, the mail tab is completely blank. Other tabs, such as address book and calendar, display properly. Thunderbird appears to work properly, because messages are downloaded and filtered normally.

I have tried changing to different layouts, clearing the startup cache, deleting and reinstalling both version 128 releases, upgrading from 128.0.1 to 128.1.0, and deleting (actually moving) the contents of the "smart mailboxes" folder, but nothing restores my view of mail folders or messages.

The error log reads: 1723992037003 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 1723992038519 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled 1723992038519 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled Uncaught (in promise) NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server]

   setFolderPropertiesFromFolder chrome://messenger/content/folder-tree-row.mjs:399
   setServer chrome://messenger/content/folder-tree-row.mjs:262
   _createServerRow chrome://messenger/content/about3Pane.js:2135
   initServer chrome://messenger/content/about3Pane.js:962
   _initMode chrome://messenger/content/about3Pane.js:2121
   _toggleMode chrome://messenger/content/about3Pane.js:2069
   set activeModes chrome://messenger/content/about3Pane.js:1972
   init chrome://messenger/content/about3Pane.js:1611

folder-tree-row.mjs:399 Uncaught (in promise) TypeError: win.messageBrowser is undefined

   openTab chrome://messenger/content/mailTabs.js:102

mailTabs.js:102:13

Is one of my configuration files corrupted? Any help would be appreciated.

Thunderbird automatically updated to v128 earlier this week after I went to Help - About Thunderbird to check that it had updated to v115.14.

Everything seemed okay immediately after the update, but when I started Thunderbird the next day it was very unresponsive. Checking the Activity Manager showed that Thunderbird was indexing messages, but that this was happening very slowly. I let Thunderbird do its thing that day in the hope that things would settle down.

The next day when I started Thunderbird things were still bad. I tried Rebuilding the Global Database but when I restarted Thunderbird it was just as bad, if not worse.

I then turned off indexing in the Thunderbird settings and Thunderbird is now responsive and back to normal.

Is anyone else seeing anything like this? Any suggestions to fix the problem?

I am a long time Thunderbird user so my profile is very large with a lot of accounts, and has been through a lot of Thunderbird versions, so it is potentially more complicated than normal.

Thunderbird version is currently 128.1.0esr (32-bit).

Thanks

I used to use Virgin email but now have Thunderbird. Over the last few days when I get a notification of new message I get it twice. How do I disable the virgin ones.