Thunderbird Support Forum

I keep getting this message whenever I try to get my emails. "Login to server ... with username ... failed"

I have no idea what to do to get the emails coming in. This has happened before, but eventually seemed to fix itself before I had to do something. There is nothing on this "Help" thing that seems to apply or if it does, I have no idea what the answer signifies.

I think I've done another password, but nothing came up or said anything regarding this so I don't know if it worked.

If you are kind enough to give this message any thought, please put your answer in words of two syllables or less & please don't talk about POS or Pop or whatever. I have no idea what that is. I just want to get this thing working again.

Running Thunderbird, with auto login to my ATT.NET account. I recently changed my ATT.NET PW (on ATT.NET) Thunderbird is still able to log on to my ATT.NET account and rec/send emails. I went into PW manager and removed the saved PW for my ATT email account.

Thunderbird is still able to log into ATT.NET

My Get Messages is grayed out, how do I fix? Not downloading messages I searched the answers for this and tried what was suggested and now the Mail Toolbar is completely gone, the suggestion was to Restore Default setting and I did and now my Toolbar is completely gone

Good afternoon,

Could you please tell me how often the Thunderbird autoconfiguration protocol can be accessed - https://autoconfig.thunderbird.net/v1.1/ ? Are there any limits on the number of requests per minute from one IP? If so, what are they and where is it specified?

I have added a new Category for an event in the Calendar.This shows in the list of Categories for that specific event, but is not stored for use in another event. So is there a way of adding Categories that can be used later? Thanks, Alan

Unified inbox only SOMETIMES deletes emails when they ARE deleted in individual email accounts'. This leaves an mixed group of emails--some filed in new folders, some deleted and some awaiting action

Yesterday I set up a new password. Then said sending a code. Cannot get the code as I can not get messages or send out messages on your site. My other device is my phone to get a code. I am only in your site as I kept clicking the screen several times and you popped up. Forgot my original password. I am getting your messages on Spectrum Webmail. At the end of January I could not sent out an email; then could not receive an email. Was working fine up to then. Do not know what happened. Just want to get back on Thunderbird as I have important folders and my contacts.

When I go into All mail I can't delete messages, when I highlight & delete they go into unwanted. I try to empty that and they all return into the all mail box again. I am running windows 10 on a PC using Linux. Can you please assist as my mailbox is nearly full Regards Chris

I have Thunderbird as my client on my primary home workstation as well as my traveling laptop. Each instance is configured exactly the same with regards to the four servers I use: Earthlink, GMail, Outlook and GMX. Each of those server/services is also identically configured with regards to these Server Settings: Leave Messages on the Server Until I Delete Them.

Each of the servers -- except GMail -- has the same behavior with regards to how it handles things when I click on the option to Get Messages, i.e., each server seems to be able to identify which of the clients has and which of the clients has not previously been served up with a newly arrived email. It will not send the same email to the same client more than once.

GMail is the exception. There I get what seems to be a first-come-first-served protocol. If I perform Get Messages on the laptop, I will get the email, but will not be able to get the email when I subsequently make the request from the workstation's Thunderbird instance. [Or, if the first request is made from the workstation instance, the laptop instance will never get the email.]

I realize that my usage pattern is rather unique, so it may well be that no one else has ever experienced this behavior, but if anyone has -- with regards to any email server, not just GMail -- and knows a work-around, I would appreciate the instruction.

And, in anticipation of one line of questioning, when I say that all four server/services are configured the same, I am indicating that I do work with GMail as a POP3 server, not IMAP. All my email content ultimately resides on my own hardware resources and is only temporarily resident on hardware provided by the server/service entity.

I have read the solutions for threading and well they either don't work or are not options. There is no View>sortby. I have a view> toolbars view>layout and view>folders none of which even have a sortby under them. I can not deal with this threading. I hate to give up Thunderbird but I cant work like this. HELP

Hello there! Please can someone help me? On my pc, lately, when I move an email from my Thunderbird Inbox to a folder, the message does 'go' from my Inbox, but it does not re-appear in the folder. In fact, the message seems to disappear! However, the message tally count for that folder indicates that the message should be there, but it isn't visible. It's obviously been happening for a while but I don't know when it will have started. In the attached image, the folder 'Chatham, Cape Cod' shows that it should have 10 messages in it, but you'll see that the folder is empty, no messages are showing. In fact, all of the 3 folders 1) Boston, 2) Chatham, Cape Cod, and 3) Virgin Atlantic show that they have messages in them, but on opening each folder, each of those folders is empty. I should add that, on my phone or ipad, when I view my folders, all of the messages are visible. It is just on my PC that the messages are not visible. I've uninstalled Thunderbird and reinstalled it, but that didn't help. And I don't know what else to do! I'd be so grateful for help as I'm not techy and, as I work mainly from my PC, it's proving to be difficult not having all of my messages visible in their folders on my PC. Fingers x'd someone has a solution! Many thanks.

I have many folders and sub folders and before the new upgrade each sub folder would show the number of new messages. Now only the main sub folder shows and if there are messages only the first level local sub folders show new messages not the second level and third level.

I hate the way the new Thunderbird version looks, can't get normal number of emails at once, can't read any of them at the bottom of the page. Please give me my old version back. This was a horrid intrusion with no warning that it wasn't just a normal update

I upgraded to 115.3.1 from 102.15.1 this week. I do not understand the large increase in version number, but I have not done any searches. I have a number of complains with this new version.

1) I want to move one message to a Local Folder, and I get the message at the bottom "nn messages moved from Inbox to Tr.ash". The one message I wanted to move remains in the Inbox, and I have to move it again. When I try to move them again, the folder displayed is NOT the one into which I had just tried to save. I have no idea if any messages were moved from Inbox to Trash, and I have no idea how I would find them.

2) The font size in the window is smaller than it was with 102, and there is blank space on the right. Is there a way to increase the font size?

3) I read one mail message and I process it (delete it or save it in a Local Folder). Most of the time, the next message in the Inbox is opened. But sometimes the window advances to a message further down in the Inbox, and I then have to go back into the Inbox to access then next message I was planning on reading.

Hello Support

I have been using your product thunderbird for my email purposes. Recently I upgraded my HDD capacity to 4TB and copied all my files across, which worked OK.

My thunderbird email platform now has two inboxes and the incoming mail appears in both inboxes, which is becoming inconvienent.

Q: How do I delete one of those inboxes with out risking a major loss of folders?

In box #1: wbob@optusnet.com.au wbob@optusnet.com.au

In box #2: OPTUSNET wbob@optusnet.com.au

Kind Regards Bob wbob@optusnet.com.au