Усі продукти Support Forum

Hi,

Thanks for your help with this. When I search for something in FF and click on the MAPS button, it comes up with Apple Maps by default. I would like that button to open Google Maps by default. (Mainly because Apple Maps misses a lot of information and significantly hinders my searches. Invariably, opening Google maps gets me to my answer or information much quicker.

I have tried various help suggestions but simply have not been able to do this.

Please can you tell me if it's possible to do this and if so, how?

Thanks again.

I am using Windows 11 and FF 127.02. I have read the lag issue with Youtube was suppose to be corrected with FF 127.02 but it is not. I have been using FF for many years now an love it. It is my understanding that it is the ad blockers causing the slow down. Do you have an estimated date when this will be resolved. I have tried every trick included running it in diagnostic mode or trouble shooting mode. Nothing seems to work. Not even a refresh.

Thanks

I've been out of town. After returning home Firefox updated to 127.0.2 but now it will not close its process when I close its window. When I try to launch Firefox again I get the error message below and attached:

"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. <Close Firefox> <Cancel>"

When I select "Close Firefox" the new Firefox window will then launch. However, if I open any web page the same error occurs after closing the window.

If I launch Firefox and then close it without opening a web page I do not get the error the next time I launch. Somehow going to any web page in Firefox prevents that instance of Firefox from closing.

I'm running Windows 10 22H2 Build 19045.4529 and it's shown as up-to-date.

I've been using Thunderbird for many years with no issues. I opened it today on my laptop and all my accounts, settings, emails, calendar items, etc. are gone. It's asking me to set up an account. I have years worth of saved emails from 4 different accounts and they are all gone. How can I get them back. I am using Windows 10.

I have received an email from Microsoft advising that from a date in September third party apps will no longer be able to access outlook email accounts. Does this mean I will no longer be able to use Thunderbird - which has been my preferred email client for many years? Thanks Nigel

Can't get out of offline mode. It happen once previous but an icon was available and got back on. Now going to settings and nothing works. Surprisingly found nothing with Google nor Mozilla support. No email; big problem.

The offline option does not give off or on but option that I don't understand.

The file at the top shows offline and there doesn't seem a way to change (no check mark).

The moderator, 10 years ago, said uncheck on life or two blue line. No such think.

Computer is connected to internet. Shut down MAC and restarted. Still OFFLINE. I must be online but cannot download my messages.

Please help

Hello, when in the library, pressing F6 is meant to "Focus Search Field". This is documented at https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly

However, since a recent update this no longer works. Instead, pressing F6 now switches the keyboard focus to the lefthand tree pane. A further press of shift+tab is needed to move to the search box.

My questions are: Has F6 stopped jumping to the library search box for anyone else? If so, was this a deliberate design choice? Does anyone know of an alternate keyboard shortcut to jump to the searchbox? Finally, is there anyway to revert to the old F6 behaviour?

Even if you can only answer the first question that would help, so I can determine whether or not it is just my Firefox. Although I have already tested in a brand new profile with the same results.

Thanks.

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the right side bar, and if I click on an item, the image appears on its for sale page. Ebay usually shows the first image, but the rest won't load, unless I click on "unable to load images" and then they might. Or if I use the icon to put the images in their own box, I can < and > to navigate them

Turned the new "secure DNS" feature off & on, no difference. Turned off NoScript, no difference.

Both 'Enhanced Tracking Protection' and 'Site permissions' show exceptions and an explanation of what they are (for 'Enhanced Tracking Protection' anyway) but seem to have no way to add an exception.

How are exceptions added 'Enhanced Tracking Protection' and 'Site permissions' in Fennec?

Thanks

Hello everyone! I want to see every visit on a site by date and time. But in library of history it offers me to see only last visit by date(for example if i visited a site for example x.com 200 times - i want to see every date and time of every of these 200 visits, but not only recent). How to do it?

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

The password I've been using to access my stored payment methods is suddenly not working. I've tried using my Master (sorry, Primary) password and this doesn't work either

Dear Sir or Madam,

I have just migrated Thunderbird to my new CUBI desktop running Windows 11. I get security errors when I launch Thunderbird. My email provider The Messaging Company advised me to change server settings, which are now shown in the Troubleshooting Information page as account1 (pop3) pop.themessagingco.com.au:995 SSL/TLS Normal password smtp.themessagingco.com.au:587 STARTTLS Normal password true.

On launching Thunderbird I get the message Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired. Error code: <a id="errorCode" title="SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE">SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE</a>

   This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
   If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception…

AND when I attempt to send an email I get warning that the SMTP server does not have a valid certificate. If I ask, in either case, to "Get Certificate" the response is that the site attempts to identify itself with invalid information.

I have "tried again later" over two weeks, and nothing has changed.

The Messaging Company is a fairly large email provider: it seems strange that its security is incomplete. However, I am not happy to just set an exception and over-ride these errors without doing all I can to check that there is not something screwy going on. I really value using Thunderbird, and The Messaging Company's advice that I should just use webmail is not at all satisfactory: I keep everything on my computer or backed up to a portable drive here.

Please: is there anything I can do or should know to fix this problem?

Best Regards, Margaret Mackisack

I can't download anything by that green download button (Youtube). I just receive error messages, see attachment. I have read their FAQ and I have latest versions of Firefox and savefrom.net helper.

I would like to change my account settings for my hotmail account, but when I try to change from Normal Password under Outgoing Server (SMTP) there is no option for Oauth. Is there something I can do to enable this option.

Almost daily I get a message to download or dismiss update. When I dismiss the message, it continues to pop up. When I hit download, nothing happens. This is locking up my computer at times & slowing everything down. I actually don't see the need for daily updates. What is causing this and how can I stop it?

I am trying to access the online library website for my college. I had no trouble all week then all of a sudden I keep getting this message: "Unauthorized LTI Launch Request 401

   Please check the configuration settings used for the LTI/OAuth/OpenID access.
   Your browser's "Block 3rd party cookies" or "Prevent cross-site tracking" setting can also cause this error."

I already changed the cookies settings to allow this website and my school's website. I don't understand the issue and why it popped up out of nowhere. I use firefox latest update on Windows 11. I do use a vpn but I used it the whole time, even when the site was working and I have tried turning it off. It doesn't help.