Firefox Community Forum

I have a recurring problem, just started a few weeks ago. It comes and goes. I try to play netflix videos and get the message "Firefox is installing components need to play audio or video." I can't tell anything is being installed. I've tried purging cache, restarting firefox, restarting my computer. Windows 10. Firefox version 128.0.3 (64-bit)

I have attached several screen shots to describe the problem I have been experiencing with FireFox and E-trade (only). The problem started 2 days ago.

Window 11 - current Firefox - current 128.0.3 (64-bit)

The screen error that I am getting for the last two days is shown in attch #1

Looking at attch #2, the error occurs when I select any of the optional links starting with "Chart" and all other links that follow; the 1st two links are:

"Charts" link is https://us.etrade.com/e/t/invest/wsoddirect?wsod_page=/v1/stocks/charts/charts.asp?symbol=MS "News" link is https://us.etrade.com/e/t/invest/wsoddirect?wsod_page=/v1/stocks/news/search_results.asp?symbol=MS

All other equity stock main screens have the same problem.

Googling the error presented these suggestions (but nothing fixed the problem>) In Firefox Settings I have - cleared Cookies with "All Data" - HTTPS-only Mode is"disabled"; - "Enable DNS over HTTPS" is default Protection

Not sure what else to try. No problems occur with Chrome.

Suggestions? Bob

Hi!

The problem I have is similarly described here: https://support.mozilla.org/en-US/kb/server-not-found-connection-problem#w_firefox-cannot-load-websites-but-other-browsers-can

However, this only happens after a while. If I restart my computer, my Firefox will completely log me out of everything and I'll be able to connect to the internet for a while, until one day it doesn't. This typically happens to me once every 2 weeks, although it happened to me after 1 day this week between restarts. I tried the steps to remove the proxy but that doesn't work. Is there anyway to resolve this issue overall so I don't have to constantly restart? I am able to access the internet through safari and chrome currently. I am on Firefox 128.0.2.

Thanks!

hi guys

my firefox keeps crashing when i click the attach files in my yahoo email. Its like it doesnt want to open to browse for the attachment or anytime it has to open another browser like file browser. here is the imfo that it gave me after the crash.

AdapterDeviceID: 0x2684 AdapterDriverVersion: 32.0.15.6070 AdapterSubsysID: 51071028 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 17837617152 AvailablePhysicalMemory: 16563834880 AvailableVirtualMemory: 138522206621696 BackgroundTaskMode: 0 BuildID: 20240722223746 CPUMicrocodeVersion: 0x125 ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1721964988 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1721964813 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"International Business Machines Corporation":["aspera_loader64.dll","libssodialog.dll","asdrive64.dll"],"Microsoft Corporation":["CONCRT140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["linkinfo.dll","wpnapps.dll","twinapi.dll","drprov.dll","p9np.dll","davclnt.dll","ntlanman.dll","atlthunk.dll","duser.dll","dui70.dll","msftedit.dll","uiautomationcore.dll","windowsudk.shellcommon.dll","EhStorShell.dll","oleacc.dll","directmanipulation.dll","TextShaping.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","Bcp47Langs.dll","textinputframework.dll","globinputhost.dll","cscapi.dll","wscapi.dll","Windows.Storage.Search.dll","Windows.FileExplorer.Common.dll","dlnashext.dll","sapi.dll","edputil.dll","StructuredQuery.dll","AudioSes.dll","cldapi.dll","GdiPlus.dll","ondemandconnroutehelper.dll","EhStorAPI.dll","nlansp_c.dll","wshbth.dll","mpr.dll","srvcli.dll","iertutil.dll","urlmon.dll","wininet.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","windows.staterepositoryclient.dll","windows.staterepositorycore.dll","winmm.dll","Windows.System.Launcher.dll","OneCoreCommonProxyStub.dll","Windows.ApplicationModel.dll","Windows.StateRepositoryPS.dll","ktmw32.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","Windows.Security.Integrity.dll","MMDevAPI.dll","DevDispItemProvider.dll","mscms.dll","actxprxy.dll","comctl32.dll","dbgcore.dll","version.dll","CoreUIComponents.dll","avrt.dll","directxdatabasehelper.dll","taskschd.dll","xmllite.dll","PortableDeviceApi.dll","propsys.dll","msvcp110_win.dll","policymanager.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","rasadhlp.dll","npmproxy.dll","apphelp.dll","FWPUCLNT.DLL","wkscli.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","dxgi.dll","dwmapi.dll","winnsi.dll","DXCore.dll","dbghelp.dll","resourcepolicyclient.dll","WinTypes.dll","windows.storage.dll","slc.dll","IPHLPAPI.DLL","dnsapi.dll","winsta.dll","netutils.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","userenv.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","cfgmgr32.dll","sxs.dll","profapi.dll","msvcp_win.dll","crypt32.dll","wintrust.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","bcrypt.dll","KERNELBASE.dll","shell32.dll","oleaut32.dll","gdi32.dll","ole32.dll","SHCore.dll","combase.dll","imm32.dll","kernel32.dll","ws2_32.dll","coml2.dll","rpcrt4.dll","comdlg32.dll","nsi.dll","advapi32.dll","setupapi.dll","sechost.dll","shlwapi.dll","imagehlp.dll","msctf.dll","clbcatq.dll","psapi.dll","msvcrt.dll","user32.dll","ntdll.dll","wsock32.dll","wpdshext.dll","windows.internal.shell.broker.dll","CryptoWinRT.dll","PlayToDevice.dll","PCShellCommonProxyStub.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","tiptsf.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","vcruntime140.dll","vcruntime140_1.dll"],"Mozilla Corporation":["firefox.exe","nssckbi.dll","softokn3.dll","lgpllibs.dll","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","osclientcerts.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0xa780, AdapterSubsysID2: 51071028, AdapterDriverVersion2: 31.0.101.4953FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 46 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1721964975 SubmittedFrom: Client SystemMemoryUsePercentage: 47 TelemetryClientId: de27e7de-83cf-4ddb-9be3-5e0fc7328fef TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240722223746","version":"128.0.2","vendor":"Mozilla","displayVersion":"128.0.2","platformVersion":"128.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":30370,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3958},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA 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C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6070","driverDate":"7-10-2024","GPUActive":true},{"description":"Intel(R) UHD Graphics 770","vendorID":"0x8086","deviceID":"0xa780","subsysID":"0bc01028","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"31.0.101.4953","driverDate":"11-7-2023","GPUActive":false}],"monitors":[{"screenWidth":2560,"screenHeight":1600,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1600,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["McAfee"],"antispyware":null,"firewall":["McAfee","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1721964846,"media.gmp-gmpopenh264.lastDownload":1721964846,"media.gmp-gmpopenh264.lastUpdate":1721964846,"media.gmp-widevinecdm.lastInstallStart":1721964846,"media.gmp-widevinecdm.lastDownload":1721964846,"media.gmp-widevinecdm.lastUpdate":1721964846,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"about-dialog","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"b43c752f-a632-45ea-93eb-0aea2e2bce0d","experiment":"%2528not%2Bset%2529","medium":"firefox-desktop","source":"firefox-browser","ua":"firefox","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":19930,"firstUseDate":19930},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19927,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form 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TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 5d434cf0-a736-4585-8c8a-ec477c6bed9c Throttleable: 1 TotalPageFile: 36945580032 TotalPhysicalMemory: 31845306368 TotalVirtualMemory: 140737488224256 URL: https://mail.yahoo.com/d/folders/1 UptimeTS: 128.13946 UtilityProcessStatus: Running Vendor: Mozilla Version: 128.0.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

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