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Websites won't recognize Firefox update.

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I'm updated to the latest version but almost every website tells me I'm not.

I'm updated to the latest version but almost every website tells me I'm not.

Chosen solution

Your Firefox "user agent" string is different than the default:

Default: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Yours: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 Firefox (.NET CLR 3.5.30729)

Could you check this article: How to reset the default user agent on Firefox.

As a test page to view your user agent string, you can use: http://dev.jeffersonscher.com/jstest.asp

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All Replies (3)

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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

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Chosen Solution

Your Firefox "user agent" string is different than the default:

Default: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Yours: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 Firefox (.NET CLR 3.5.30729)

Could you check this article: How to reset the default user agent on Firefox.

As a test page to view your user agent string, you can use: http://dev.jeffersonscher.com/jstest.asp

Modified by jscher2000 - Support Volunteer

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What version of Firefox is listed in the Firefox Health Report?

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