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Not saving passwords: Thunderbird 91.2.1 under Windows 10

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
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  • Last reply by sfhowes

I am using the latest Thunderbird 91.2.1 under Windows 10.

Passwords are not being saved even when I click to save with password manager.

Older posts suggest deleting:

  \Users\userid\AppData\Roaming\Thunderbird\Profiles\defaultProfile\pkcs11.txt
  

but this file is not present in the latest version.

An earlier version of Thunderbird was uninstalled before the latest version was downloaded and installed.

I am using the latest Thunderbird 91.2.1 under Windows 10. Passwords are not being saved even when I click to save with password manager. Older posts suggest deleting: \Users\userid\AppData\Roaming\Thunderbird\Profiles\defaultProfile\pkcs11.txt but this file is not present in the latest version. An earlier version of Thunderbird was uninstalled before the latest version was downloaded and installed.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

sfhowes

Many thanks.

Seconds before your reply arrived I uninstalled Thunderbird and deleted the whole of the "thunderbird" folder in:

 users/USERNAME/appdata/roaming/

I then reinstalled Thunderbird and it worked!

Conclusion: it was stuff left over from a very old version of Thunderbird.

Many thanks for taking the time to reply.

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All Replies (4)

Delete these 3 files, logins.json, key4.db, cert9.db, to erase all account and master passwords, with TB closed, then restart TB and enter the passwords when prompted, check the box to have them stored, and see if they appear in Saved Passwords. Check that you don't have a password manager supplied by some security suites acting on TB.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

sfhowes

Many thanks.

Seconds before your reply arrived I uninstalled Thunderbird and deleted the whole of the "thunderbird" folder in:

 users/USERNAME/appdata/roaming/

I then reinstalled Thunderbird and it worked!

Conclusion: it was stuff left over from a very old version of Thunderbird.

Many thanks for taking the time to reply.

Yes, it works to do a clean reinstall. However, that loses all previous email. For me that is a show stopper. I've tried the deletion of several files that seems to have worked for some people. Not me. Someone somewhere must know what's going on here.

mrbadger42 said

Yes, it works to do a clean reinstall. However, that loses all previous email. For me that is a show stopper. I've tried the deletion of several files that seems to have worked for some people. Not me. Someone somewhere must know what's going on here.

You don't have to remove your current profile. Create a new one from Help/More Troubleshooting, about:profiles, add an account, and see if passwords work as expected. Data can be copied from the old profile to the new if necessary, and either profile can be launched from about:profiles.