Thunderbird Community Forum

I asked Thunderbird to archive the emails from the first few months of 2024. It created a 2024 folder under the Archives tab. But there are no emails. They have disappeared! Is there any way to recover the deleted emails?

I use the Search Box on the top line of Thunderbird. I have been double-clicking the box to get to a full-page search entry (Duck-Duck-Go).

As of today (6-Aug-24), this no longer works. The only places to search are the address bar, or a very short search bar.

Did this change in the last update? Can it be restored?

Thanks, Lex Rutter Idaho

'Have enabled and disabled. restarted, both times. Tried troubleshooting mode, and cleared the cache. Could not find the setting in the config screen. Not sure I was looking for the right thing, anyway. Your help will be greatly appreciated. John Looze

I am currently on Ver 115.12.2 (32-bit), but I've had this problem over several versions. I recently downgraded from the 64bit version (for a different reason), it had the same issue.

Old messages in the Inbox are listed twice, including those that have been read. New incoming messages are not duplicated, messages where I've deleted the duplicates are not again duped. Messages that get filtered to or moved to folders are not duped. Old messages that are in folders are not duped.

I have several email accounts in TB, and I only see this on my most active- of course! I have compacted all folders many times and rebuilt the Global Database with no effect. I tried opening in Troubleshooting mode and they are still duplicated. It is a POP account.

Hi,

I'm using Thunderbird 128.0.1 on Mac OS 14.5, and recently (not sure when exactly), none of the normal messaging options like reply, reply-all, or forward are available. I still can start a new message, though.

Thanks.

I update my Thunderbird yesterday afternoon to the newest version. Now when I click my icon to launch it it launches a second default gear icon with the hover text reading "thunderbird-esr". I purged the install and reinstalled with the same issue. I'm using Pop!_OS on Wayland if that helps.

Since we upgraded to 115, most of our PC cannot forward email larger than 5MB to team members. One or two PC can sometimes send without problem but not always.

We can press "forward" and the compose new email window comes up as it has always been. But when we press "send", it will stall for a while then responded "Cannot send email". Press "OK" and sometimes it will then respond "Creating email" or something like that. The sequence could be reversed (create first then cannot send). Cannot even save as Draft into the Draft folder on our own manged MDaemon mail server on our local LAN.

Thinking it is all due to the forwarded email being too big, tried many many times over weeks checking MD setting, LAN and individual local PC setting but still cannot resolve.

Today I tried something completely different. Instead of "forwarding one large email", I tried to attach large attachments like .jpg etc and found that it is the "attachment process" that is causing the problem. If I attach a larger file, say 10MB, it is problem. If I attach several small files, it sometimes go through even the total file size exceed 10MB. The I tried attaching just a few attachments, save to draft folder, close the compose window, re-select the draft email and then add more file. Repeating this several times I managed to be able to save to draft folder on the server and then send out an email of 49.9MB. I keep on playing with it for hours but I could repeat and can only managed to do something like 10MB/11MB.

This is still much better than trying to "forward an email" (as attachment or in-line) which we can only do up to about 5MB max.

Please help to resole this problem.

Im trying to put my email (prkirby@sky.com) on to thunderbird (version 115.12.1 64Bit) running on a windows 11 computer I have 2 other emails which run perfectly All my settings are correct, pop 3 incoming pop.tools.sky.com port 995 outgoing smpt.tools.sky.com port 465 both my username and password are correct, all these settings work when using outlook 2013 pro plus on a computer running windows 7 username and password also work when signing in to emails on different computers When I create the account the message I get is password/usename incorrect Any help will be gratefully received Phil

Have no clue what I am doing. I have downloaded Thunderbird so I can access my bt internet emails (webmail is having issues)and have fallen at the first hurdle! I need someone to put in easy words what I am to do please. I have inputted my email address and password and it says unable to log in at server.

Hi all, I am a long time Thunderbird user on all my Windows machines. Today I installed Thunderbird 128.0.1esr (64bit) on fresh Win11 machine. I successfully added my gmail account to Thunderbird. I have issue with my other account - the SSL cert is issued not for this specific domain and I get warning about this but I can't accept this as exception - it appears again right after clicking "accept exception". I know this is about SSL cert but I want to accept this exception.

On another Win machine I had configured both accounts for ages - it stopped to connect to this server right after upgrading to 128.0.1esr.

Disabling SSL scanning in ESET or disabling protection at all is not helping. When I change configuration from "STARTSSL" to "NONE" it then connects to the server. The issue is with accepting exception in Thunderbird. Do you have any suggestions?

Kind regards Daniel

I use thunderbird on two desktop computers that are linked via google. Last year or maybe year before I started getting a duplicate email problem. If I send an email from one of the 5 email addresses that I use the email is sent to the intended recipient but, it is also sent to the inbox on the other computer. This week because I was having a signing in problem I have reinstalled mozilla thunderbird on both computers and also deleted the email addresses and re-created the accounts for them. The sign in problem seems to have been cured but not the duplicate problem. Anyone have any ideas about this? Andy

I suggest you stop recommending Mailfence. I have had some issues recently with my emails and presume it is to do with various updates, but the Mailfence account which i was going to close at the end of the term, remains blocked and i can't recover anything from them. Thb stated it was free when i subscribed, only it wasn't free for Thb platform users. They are not a fit company

128.0.1esr (64-bit) portable in w10 Windows 10 Enterprise 22H2 latest update as of 6th Aug 2024

Since I have updated to 128.0.1esr (64-bit) portable

I have been experiencing unusual and extremely slow rss feed and other email check & downloads

I have 3 gmail accounts & 1 microsoft and many rss feeds

unless I click on update/get messages for each gmail or microsoft or spesific rss feeds it just hangs

whereas when I click update/get all at once in the previous edition

I have never had such slowness or problem

I don't believe you need further info

please fix the slowness / and or not getting the new messages at all

On Windows 10 after update from TB 115 to 128esr it started work very slow. I've did folder repairment and after that content of folder for past half year or a bit more disappeared. I was looking for many solutions for this but some of them didn't work or were not available.

I like to have all folders displayed - also if they are not 'subscribed'. The reason is that we have shared e-mail accounts and colleagues may create folders which I will not see until I know that I have to subscribe to the new folder. Every time I recognize this I do a Google search to find the checkbox 'Show only subscribed folders' and uncheck it. Would it be possible to put that in a more prominent place than 'Advanced...'? Or even better a global setting that all new accounts I connec inherit the setting "'Show only subscribed folders' unchecked".

Good day

yesterday I had an issue with my new emails from 1st August to 5th August, they were not displaying correctly, so I did a repair folder to my inbox, once I did this and said OK all my current emails until May 2022 disappeared! Some emails received yesterday 5th August 2024 will not open and have lost their attachments. This only happened in my inbox... Why has this happened and please can someone help me get all these emails back.

Kind regards

Bonnie Braes

I have an IMAP email account with Telstra (Bigpond). SSL/TLS is set for Thunderbird account server and smtp. I have looked through lots of web messages without finding one on topic.

Via web browser I can connect to my Bigpond (Telstra) email without issue.

My Bigpond email will also not connect to Outlook, which was provided by my work which I left 3 weeks ago and this was happening on both my laptop and my mobile phone. Before August 2023, there was no problem and I could access my private Bigpond email account on both laptop and phone as added account in Outlook. One day in August 2023, Outlook started not connecting to my Bigpond email account both on my laptop and my phone. Telstra (Bigpond) told me last year that it was a Microsoft issue. Microsoft has denied this.

The fact that the same problem is happening when I want to add my Bigpond account to Thunderbird suggests it is not a problem with the email client (Outlook or Thunderbird) but either a Telstra or a local programme issue. I have Norton Antivirus, but I cannot see anything in that interfering with the email server connection.

I have tried re-setting my Bigpond webmail password and re-starting multiple times - no joy!