Firefox Support Forum

After years, I changed my default browser to Firefox instead of Safari. However, in spite of my careful searching and attempts to solve my problem(s) with preferences and reading help FAQs, I am unable to resolve the main issues. I am unable to go to LinkedIn, either my own page or anything else in Firefox. It goes to the page and remains stuck trying to log in. I can copy the url address and paste it into my Safari browser bar and all proceeds as it should ad I get logged in, etc. There is also an issue with my NYT digital account. Sometimes Firefox acts normally, signing me in and allowing me to read articles and so forth. But often, capriciously I would say since it makes no sense at all it will arrive at the lage and for an instant I'll see the article, or video, and then the page will go blank. Reloading produces the same result and I am unable in Firefox to see the content. If I go to the content on Safari, all is fine. I am seriously considering returning to Safari as my default browser. What is going on here? Thank you.

Dear Support. My Mac audio settings are set to output to channel 11 - 12 of my multi-track audio interface. However, Firefox's audio output only shows up on channel 1 -2. Can you help?

Thanks :)

Hi, I can't open my gmail or youtube in Firefox. I run Norton Security and recently signed up to their 'clean up' software, I think this may have removed google cookies? I can access mt email by installing Chrome but I don't want it on my pc. Help!

Hello! A tech rebooted my computer and all files were saved, but this person failed to do a backup of my browsers. I don't think I was logged in to any session in Firefox, but my bookmarks and passwords were saved.

Is there any way I can recover that information? I already tried and there seems to be no other sessions than the current one saved.

Thanks!

Eu não estou conseguindo recuperar a versão antiga que tinha todos os meus favoritos e demais dados de utilização do FireFox. A chave para recuperação desta versão antiga era: A5J1 TKWV BCTE NX1X ZS14 1M19 ZN2E P7K9. Peço que recuperem para mim ou me auxiliem na recuperação. Att, Deoni Pellizzari - e-mail: deonip@gmail.com

Notifications/New emails not popping up on Mac OS Sonoma 14.5.

I've tried everything including checking Focus Do not disturb is off, all settings in Firefox and Outlook are turned on to recieve notofictions but still nothing.

I'm on a new Mac Studio, but also found that it had started to not show notifications on the older iMac.

Thanks

I am using an older MacBook Pro running Mojave 10.14.6, for which the latest Firefox is 115.12.0ser (64-bit). It has always been working like a champ, but a few weeks ago, individual YouTube video pages look very odd. Usually the related recommended videos are along the right edge in one row, and below the default video window is the title, description, and then the comments.

The problem I have is that these two components became transposed, and if the video is displayed as full screen, the page can be pushed upwards to show the title etc got squashed below the video window, with the recommended videos still in a grid below it. I hope the included pictures are sufficient to illustrate the issue.

Another computer, an iMac running El Capitan 10.11.6, and Firefox 78.15.0ser owned by a family member, does not show this odd phenomenon. I must say I am quite intrigued by this, and would greatly appreciate any help my fellow members can offer.

I have an issue that's been annoying the crap out of me and I haven't been able to find a solution. I'm hoping someone here can help me out.

I want to drag an image from one tab into the upload field in another tab. This works fine in other browsers, but not in Firefox.

For example, I'm posting an item on Craigslist. I have pictures on the item in Google Photos. I would like to drag the image from the tab showing Google Photos to the upload field in my Craigslist post, but when I do, nothing happens.

I get the same behavior regardless of what web page I'm dragging the image from or what website I'm trying to upload to.

I wiped out my computer and it is brand new yet I keep getting this mozilla error and it crashes mozilla, the computer is fine. The error is below, how can I fix this?

AdapterDeviceID: 0x2882 AdapterDriverVersion: 31.0.15.5241 AdapterSubsysID: 51621028 AdapterVendorID: 0x10de Add-ons: jid1-ZAdIEUB7XOzOJw%40jetpack:2024.6.13,support%40lastpass.com:4.127.0.1,jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg%40jetpack:0.6.3,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:125.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,ebay%40search.mozilla.org:1.4 AvailablePageFile: 48672350208 AvailablePhysicalMemory: 47070597120 AvailableVirtualMemory: 138521921757184 BackgroundTaskMode: 0 BuildID: 20240624183754 CPUMicrocodeVersion: 0x123 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1719777155 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1719635987 JSActorMessage: RuntimeMessage JSActorName: Conduits LastInteractionDuration: 535 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["sapi.dll","TaskFlowDataEngine.dll","ktmw32.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","ntshrui.dll","Windows.Security.Integrity.dll","directmanipulation.dll","wpnapps.dll","twinapi.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dataexchange.dll","Bcp47Langs.dll","cscapi.dll","PCShellCommonProxyStub.dll","wininet.dll","icm32.dll","mscms.dll","twinapi.appcore.dll","CoreUIComponents.dll","directxdatabasehelper.dll","wsock32.dll","comctl32.dll","edputil.dll","iertutil.dll","urlmon.dll","OneCoreCommonProxyStub.dll","AudioSes.dll","Windows.ApplicationModel.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","nlansp_c.dll","Windows.FileExplorer.Common.dll","srvcli.dll","linkinfo.dll","OneCoreUAPCommonProxyStub.dll","msimg32.dll","ondemandconnroutehelper.dll","textinputframework.dll","Windows.System.Launcher.dll","MMDevAPI.dll","dbgcore.dll","cryptnet.dll","version.dll","taskschd.dll","windows.staterepositorycore.dll","winmm.dll","npmproxy.dll","rasadhlp.dll","wshbth.dll","avrt.dll","FWPUCLNT.DLL","DWrite.dll","dcomp.dll","CoreMessaging.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","msvcp110_win.dll","policymanager.dll","propsys.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","WTDSENSOR.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","gpapi.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","crypt32.dll","win32u.dll","bcrypt.dll","bcryptPrimitives.dll","ucrtbase.dll","wintrust.dll","KERNELBASE.dll","msvcp_win.dll","rpcrt4.dll","user32.dll","imagehlp.dll","sechost.dll","shell32.dll","SHCore.dll","gdi32.dll","nsi.dll","shlwapi.dll","ws2_32.dll","advapi32.dll","kernel32.dll","msctf.dll","msvcrt.dll","psapi.dll","combase.dll","oleaut32.dll","imm32.dll","setupapi.dll","ole32.dll","clbcatq.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1342 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1719776522 SubmittedFrom: Client SystemMemoryUsePercentage: 31 TelemetryClientId: b0770fbe-0441-47d0-b0db-96e1f5ac7fdd TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240624183754","version":"127.0.2","vendor":"Mozilla","displayVersion":"127.0.2","platformVersion":"127.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65254,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) 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MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

I am recently getting messages from FireFox on the right hand side of my screen. See uploaded image.

The information is totally useless and interrupts my work.

How can I get rid of this junk.

If I can't, then after many years of Firefox, I switch to another browser as my default.

Thank you!

Downloaded an update a few days ago on my W11 OS and FF stopped loading pages Office Depot, Expedia, Amazon it was off and on would show up when it first loaded then when the news pages loaded it would disappear. Tried to use Refresh but it cut off my access to the web message: Secure connection failed...error connection...PR_END_OF_FILE_ERROR. Tried restart with add ons disabled...nothing, tried restart normally...nothing. Any help in this would be appreciated thanks.

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

Hi,

Every time I attempt to login to YouTube or Google sites, this site pops up and I'm unable to log in using my personal account. I no longer work at this place and need it removed from my browser. https://launchpad.classlink.com/srcschools?chromebook=1

Thank you for your help in either removing it (if you can) or providing directions on how to remove it myself.

Thank you, again, Kay

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

Corel asked me to do a screen shot of the issue: Attached When I look at the changed screen, There is an icon infront of the Web address line that looks like a robot. When I rollover it this statement comes up: Browser is under remote control reason (Dev Tools) All of the address bar is inpink. I copied it but color does not copy. when I did the screen shot the address line is not copied. https://support.mozilla.org/en-US/questions/1449321?utm_campaign=questions-reply&utm_source=notification&utm_medium=email

daThis is still frustrating. I do not like to use the browser when something else appears to be in control. I have MacAFee and run a scan but nothing shows up? If developers are following my browser, I should beable to turn this off.

I cannot play YouTube videos using Firefox with Windows 10. I still have to use Chrome, even after I cleared my cache and cookies. I reinstalled Firefox and then I could watch YouTube videos for a few days, but now they stopped working again.

For two days will tab crash for TikTok. For years, will not allow access to certain sites and no contest entries for the last few months. Worked before. No phone help and to download the browser doesn't work. I was upset as won't load TIktok and I NEED IT as use it daily. Please fix it ASAP!! I wasted time contacting Monzilla, as was only link for Firefox. They told me no help wasted today.

Elaine [removed]