Thunderbird Support Forum

I started Thunderbird yesterday and apparently did not recognize the profile. It required me to completely set up a whole new account for my emails. Consequently I lost a number of important emails. How can I get it back to my original account? And, for future reference, what is the best way to back up the emails in a manner that PDF or microsoft can recognize the format? Please advise.

i have no memory of my password for email ,there are two emails , [edited] @eaglevalley,net and [edited] @gmail.com can you text me answer at [removed] 0r [removed]  ?

Some of my emails are hidden in threads from previous conversations and not showing up as the last email received. If I am not expecting an email then I may never see it unless I happen to open up a previous that could be weeks earlier. I hate this and cannot conduct business when I can't see emails coming in . If someone is replying to a previous email , I may never see a new conversation. Only if someone sends an email that is not a reply am I guaranteed to see it. How do I fix this

Suddenly I cannot send emails. I can receive emails. I have checked my account settings and they are correct as follows: Charter Communications mail.twc.com port 587 Starttls normal password ggordets@san.rr.com. I contacted Spectrum and we proved that the problem is not them by initiating an outgoing email to myself using webmail. I even tried uninstalling and re-installing Thunderbird. As indicated above my email is ggordets@san.rr.com

Thank you. P.S. My operating system is Windows 10.

Hello! We are a real dues-paying member, having made a number of donations over the years. We have been having trouble with emails received from Microsoft-based systems, with the HTML formatting of messages getting lost and the attachment of a winmail.dat file, which we can't open. We tried to use your Lookout add-on, but with all of the permissions that must be given in order to use that add-on, it will not pass our IT security folks. Is there any chance you will be able to improve Thunderbird to read those messages without having to use the add-on? We really hate Microsoft, and would prefer to stay on your team, but we will not be able to unless a solution can be found.

Thanks! Mark

Despite literally hours of frustrating -- now infuriating -- effort, my inbox won't show "from," which was removed by the most recent update. Is this problem fixable? If so, how? (If not, I'm damn well going to dump Thunderbird.)

In the past, I could click on an email address and drag it into a new subfolder I'd made (let's say for emails to a group about baking). Easy as pie!

Sorry for the bad pun.

Now, when I try to click and drag, it will NOT go into that subfolder. I looked in Help and there were answers about csv files, about a horizontal or vertical view, etc. None of that made sense to me.

So I'm wondering if it's still somehow an easy thing to do, to duplicate someone's email in one or more other folders. It seems like it should be! Thanks, Su

At our clinic when we cannot answer client calls it goes to voicemail. The voicemail the should be sent to our email and transcribed, however it hasn’t been. It leaves us with the only option to play voicemails aloud while clients are going in and out of the lobby, which we find unprofessional. Please help us fix this!

I just noticed (after 7 yrs) I have Thunderbird(beta) 32 bit on my laptop windows 10 (64 bit machine) and Thunderbird 64 bit on my desk top Windows 10 (64 bit machine). How do I get the 64 bit Thunderbird on the laptop without loosing all my settings to login to my 4 email accounts?

In my inbox I see a couple of emails that (once opened, or even seeing preview) are not associated correctly to the original email sent or received. It's quite odd as it happened only a couple of times, but even after updating, rebooting and moving these messages, they are still showing the wrong addressee and content.

In the attached screenshot you can see the example. Looking forward to receiving your help. Best regards, Nuno

After some intermittent problems, hopefully solved, I am now left with one main problem. When I send an email to agmail eddress it fails, saying something about SPF having a hard fail and no DDKM, whatever that means. If I send emails from webmail ro my iPad they get through. Can this be solved, please?

I've been trying to get Thunderbird (102.6.0) to filter messages based on message body contents that contain specific URLs (such as "https://docsend.com"), but it's not working. I even tried setting emails to be viewed in plain text (as opposed to HTML), but that also didn't work.

How can I achieve this?

Hi, my Thunderbird has brought down 279 emails from Gmail. I opened Gmail and found the emails properly in the Trash folder. So it appears that Thunderbird is bringing down all folders??? I've been a user for years and never notice downloads from spam or trash before. New change to Tbird? Is there some way to exclude spam and trash folders from download? My version is 115.11.1 (64-bit) TYIA Richard

I'm trying to change my signature on an account I've had for sometime. It lets me make the changes I want and when I try sending a message it works fine. However when I close Thunderbird down and re open it, the signature has reverted to the previous version. I can't see any option to save the changes to the account settings so they'll still be there next time.

I've tried it 2 ways - firstly editing the HTML signature text, and secondly attaching instead a signature file. In both cases it works fine until I close and re-open.

We don't know our password. We are not receiving emails. We have searched our password and it has confirmed it as the same we have written down. However, this does not work. Where do we go from here?

Thunderbird is blocking some outgoing mail. If I start with a file, right click, send to mail recipient; the message is blocked as spam with this diagnostic: Sending of the message failed. An error occurred while sending mail. The mail server responded: Spam detected by content scanner. Message rejected (ID 6661B68A00783926). Please check the message and try again.

But, if I start with Thunderbird Write and attach the same file, there are no problems and the message is sent.

Hi: I recently set up a new computer. I copied over all the important files I could find before a full hard-drive erase of my old computer. I reloaded Mozilla Thunderbird linked to my Earthlink account. However, upon opening Thunderbird, I discovered that my address book and all saved emails in Thunderbird were lost, and I didn't save them in the Earthlink account itself other than the address book. I do daily backups with Carbonite. Is there a file or files I can look for in my Carbonite backup files that would contain the saved emails? If so, what are their names?

Just got home from vacation and it looks like I left my computer running for a week. Looking for an email and noticed that many, many emails from my saved subfolders are missing. Does Thunderbird automatically archive or something? I have never archived purposely. I need to know whether to use my backup program to try to retrieve these missing emails or to get them from my profile. Instructions in very easy explanation, please. I've tried to search this on the internet, etc. and I'm just lost and panicking. How can I tell if they were archived or not? I've found my "profile" but I can't tell what, if anything, to do from here.