Alla produkter Support Forum

How do I contact Mozilla customer support? The volunteers never actually answer questions completely. I need verified instructions from Mozilla employees. Why tech companies rely on volunteers with no company loyalty is amazing. I'm not having iPad issues, I'm having Mozilla support issues.

I am trying to use firefox to replace Google and their stupid ads. I got google calendar to auto load with firefox but not all my calendar activities. Can you please tell me how to get it to work properly. Thanks.'

Been searching. Updated firefox and lost passwords (across MacBook and iMac Firefox versions) so googled, went looking for logins.json etc files. No sign of them, and no firefox folder in applicationsupport/library on my Mac. Showing hidden files. About:profiles shows only one profile. No idea how I can restore things. Time Machine backup on desktop iMac has no firefox profile files. Where is the data please? Etc etc :O)

I'm trying to synch from Laptop Windows to phone android. On screen instructions. Synchronise Firefox on your phone. Open FF on your mobile. Go to menu (3 dots) tap Synchronize and save data. There is nothing on the drop down menu that says this on my phone. I'm logged in on Laptop and Phone to Firefox.

After up grading to a Mac Studio running Os 14.5, I downloaded the latest Firefox 126.0. I have three other computers with Firefox. The oldest a Mac Pro running 10.13.6 Hi Sierra that works flawlessly. I tried sync and bookmarks came over to the Mac Studio but not any passwords. I tried importing via a .csv file and got the message: Import complete New passwords added: 0 Existing entries updated: 0 Duplicate entries found: 0 Errors 190 (not imported)

Firefox will NOT even save manually entered passwords. I suspect some problem with Sonoma's paranoid security but I cannot find a solution. Any suggestions?

I am trying to sync my addons to another computer. Apparently the addons I have on the primary computer are not synced to the server. The sync-log says "[addon] not syncable: is foreign install." The About Sync addon shows that data for two addons are on the server, one of them About Sync, while I have a lot more on my primary computer. I may have synced the addons from the secondary computer first, so that might explain why the server knows only about two addons.

So I am trying to wipe the addon data from the server and sync the addons from my primary computer. I have signed out all but the primary computer from the Mozilla account. I have tried signing in and out of the Mozilla account and changing the password to wipe the server data, but that does not seem to work.

Wiping the addon data via About Sync > addons > Engine Actions > Wipe addons does not seem to work, either. After syncing About Sync shows that there are two addons on the server again.

What else can I try to wipe the addon data on the server or to sync my addons from the primary to the secondary computer?

Sync! Web site total muddle. WHO writes this stuff? All the info BUT what I need. I have ff on my pc and my iPhone. I want to see the same screen on both (sync) same research tabs to open. I am asked for my password but it is not recognized. But I am signed onto Mozilla! At Mozilla home page I see no sign in/sign or out the main home page. Where I can see "password” on it is hidden behind dots so I cannot verify. How to I sync so pc and iPhone show same page with same tabs? Where how do I SEE my password to verify it?

Directions are sync & save data. This is wrong. There is NO "sync and save data" in the iOS FF menu. See attached. Therefore cannot scan QR code. Email does not work because FF does not recognize my password which is written down and I am signed on to Mozilla. in iPhone settings FF allows camera. FF is set up to permit sync. The open tabs on PC do not sync to FF on phone. All directions do not work or are totally unclear. Nothing seems to agree with anything. Cannot sync. Cannot scan QR code. Cannot verify password.

On the about:sync page the button to "Export to File..." button has no effect. Regardless if I select "Limit history engine fetch to first 5000 records" or "Anonymize Data".

It used to work. So I wonder why nothing happens when I click the button now... There is no network call made when I click the button. No error.

Firefox 126.0 on Sonoma running on my Mac Studio does NOT sync passwords but DOES sync bookmarks. Firefox will not save passwords nor will it load passwords from a .csv file Under Sonoma SYSTEM SETTINGS and PASSWORDS (after entering mac password) shows the website passwords there, but the passwords DO NOT show in Firefox. Restart of Mac or restart of Firefox does not fix this.

Using OSX 12.7.5 on two laptops and a Mac Pro. Selling one of the laptops. Removed personal data for Firefox by 'trashing' the Firefox folder in Libaray/Application support. Then disscovered that the 'Privacy/Security' folder in both the laptop and Mac Pro were now empty. Nothing else affected. Went into TimeMachine and restored the entire Firefox folder from a recent backup. Privacy/Security folder not restored. Anyone have any ideas?

Hey, i have been in some trouble because the last device i had with my firefox account logged in was my phone, and I recently broke it.

So now Im trying to log in with my google account but when i want to restore my session(take back my data like bookmarks and passwords, all the "sync" thing you know) into my computer he says that I need to enter a "master password" refering to that one password i created randomly in 2021, or else, use a key something that i couldve created(I didnt, cause i didnt know the existence of it) to re-enter my session without erasing all my data, because yes, if i forgot the password it says that if i restore it, the data will be erased And with my only logged in device now broken i cant regain access to my data, i have a lot of my passwords of pretty much all my gaming accounts there(and more), and if u wonder how did i got to enter the account without having the possibility of activating the "sync" thing, i just entered with my google account as I do always, but just because i dont remember my very old now password, i cant get back my passwords.

So thats my problem, i hope that my english was understandable, and if u can respond in spanish it would be even more helpful for me but if not, its fine.

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites and it won't boot all my tabs from the old phone I don't even want to try to buy anything find out that I have to do all the credit card stuff again. I do not have a desktop right now

So I got a new phone and I'm trying to sync it with the old Android but it's like it literally has nothing but the login name. I still have to go login all these websites and it won't boot all my tabs from the old phone I don't even want to try to buy anything find out that I have to do all the credit card stuff again. I do not have a desktop right now

So Firefox doesn't do profiles. I have been syncing my work purpose laptop with my personal email, I now also want to sync my home desktop Firefox but don't want to merge the data.

I added a secondary email, my work email to the Mozilla account, made it the primary, then unlinked the secondary email.

Why is it not letting my reclaim or create a new account using my unlinked former primary and personal email so that I can use on my home computer.

Thanks, and when I try to create a support ticket it just auto generates a ticket closed notification.