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Opened Thunderbird and found Two folders Duplicated Draft and Sent the Second Sent is titled Sent mail. See image below. The first Draft file is the one that saving a draft goes to, Tested it. Send files go into both Sent folders. Have check the properties of the folders and all are tied to the Imap folders. I have tried repair folders with no change. I have tried the two help request in support and followed the instruction in them with no change. In Google mail it shows two Draft and two sent folders one in the top of folder list and one in the labels section. See image below. I have tried hiding the two in the labels list, restarting Tbird with no change.

I have the icon color set to Black in properties so I know which is original and correct folder, but this does not correct the problem. Thank you for your help. Dana

Hi, I hit Foxfire icon, I get XUL Runner message,

Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0

How do I correct and gain access!!???

Please help, definitely liked days of yore when one could call.

Andrew

Thunderbird 115.1.8 (most recent), Windows 10

This is going to drive me awy from Thunderbird - at random, it refreshes and opens all folders when connecting to IMAP accounts, leaving all folders open. Screenshop attached of part of folder tree - it happens to each and every sub-folder in the account(s). Sometimes it's just on one IMAP account that I have defined, sometimes more than one. Some points that might help (or not):

• The status line says that it is downloading messages, even though I've told it to only download headers
• This happens on more than one installation of Thunderbird on different machines (home deskside and laptop), all on Windows 10. I don't have access to Linux but might try it on Linux on a Chromebook. I've avoided Windows11 so far.
• no way to reproduce this on demand; just random
• Persists at random after a clean installation of TBird with completely new profiles
• Takes ages to close all folders - I think I've seen elsewhere that an option to collapse all folders by, for example, a right-click on the top-level folder and an option in the context menu, would be very useful
• happens to different IMAP hosts - my personal accounts are on UK2, but also affect gmail and IONOS-hosted accounts
• is an issue with many previous versions - certainly since Supernova was released, maybe earlier

Much as I like the TBird interface, I can't continue to live with this - I think it's back to Outlook (I have a 365 account so thiis is the full-fat Outlook) or maybe invest in an emClient license, where their limited free version seems robust and has a decent interface. Might also look at the email client in the Vivaldi browser.

Any advice that might help me stay on TBird would be welcome. Thank you

I am running Mac Big Sur, 11.7.10. When I am in Firefox version 127.0.2 and I go into any Google search, the tab crashes. It works in private browsing mode and also in other browsers but not in non-private browsing in Firefox. I have tried disabling extensions, add ons, etc. Nothing seems to help. This started happening a few weeks ago with any YouTube page also. How can I fix this? If I can't I will stop using Firefox as I cannot function like this. Please advise!

I tried to Connect Dropbox to my desktop, but the page would not load.

Chrome has no problem loading the page.

Could someone please let me know if they have the same problem

Good morning. I need help with sending emails in Thunderbird. The problem has existed for a couple of days now and is confusing as some emails are sent and others fail. I am receiving mail OK. Details of my setup are :- I am using a HP All-in-one desktop running Windows 11 with Norton 360. My Thunderbird account settings: Server type: IMAP mail server User name: ****@gmail.com Server name: imap.gmail.com Port: 993 Connection Security: SSL/TLS Authentication: OAuth2 Outgoing Server (SMTP): Google Mail – smtp.gmail.com (Default) User name: ****@gmail.com Port: 465 Connection Security: SSL/TLS Authentication: OAuth2

The problem: I only recently set up Thunderbird and at first it seemed to working OK. However, now when I try to send a message, after some time, I the following error message :-

"Send Error Message Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again."

What is particularly confusing is that some messages are being sent. I have tried several fixes that I found from the Mozilla, Google and Norton web sites but none of the fixes resolved the issue. Any assistance would be very much appreciated.

Regards Mike

PS: I have 2 email accounts set up in Thunderbird. I just tried sending a test message from the Gmail account to the Bigpond account. From the Gmail account it appears to have been sent but in the Bigpond account an error message appeared as follows :-

"Could not connect to the mail server smtp.telstra.com; the connection was refused."

I don't know if this is a related issue or I have another one to resolve.

Since Thunderbird updated to 115.11.1 (64-bit), , the DEL key no longer deletes messages from within the message window. It DOES still delete the messages from within the message list. Any ideas as to why?

After updating to Thunderbird version 115.12.2(32 bit) two days ago, I can no longer send emails. I get an error message "Authentification error (VM401)" I use Virgin Media. I can receive emails OK. I have not changed any server settings for a long time. I have been in touch with Virgin Media, they say the problem is with Thunderbird as I can send emails from on their one line system. I can also send emails from my Android phone. Any help would be appreciated.

I'm going to ask this question again. Has anyone seen this? If so, what does it mean? When attaching a pdf or other file to an email, I can't open it to check it before sending.

C:\Users\***\Desktop\*****.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences.

What is a helper application and how do I fix this?

Thank you

I am not able to load any games on Facebook using Firefox,the game main page loads and the spinning loading just stops and goes no further. All other browsers do not have this problem, chrome loaded fine, Microsoft Edge loaded fine. I was able to get it to work for a short bit last night on Firefox by totally removing Firefox, including folders last night, shut down, tried today and issue has returned. I have tried all the steps in the forums, nothing is working, why is it only Firefox doing this?

For about the last 5 days I am not able to use Google Search on my MacBook Air using Firefox. My start page is Earthlink. I keep getting this error message ( Application error ; a client side-exception has. occurred ( see the browser console for more information ). My email is [edited] @earthlink.net. Could the problem be Earthlink or Firefox. I am also unable to use Ebay, but when I switch to Chrome I can do both.

Firefox can't connect to my local weather station at "http://192.168.33.11:8998/gauges.html" but chrome works just fine.

This is the error message I get:

The connection has timed out -- The server at 192.168.32.11 is taking too long to respond.

like the subject says the video on disney plus is very choppy/blurry/not 4k like it should be can u guys look into it? the video is blocky and blurry on firefox but not on chrome for some reason and id like to fix it soon

Similar to the issue described in this thread (https://support.mozilla.org/bm/questions/1240674), I am unable to open Firefox - it simply refuses to open. I've tried multiple times, the option key, and re-installing. Nothing seems to work, which suggests something about my user settings is the issue, but a) I am not keen on deleting this if possible and b) I won't delete my user settings unless that is necessary. Like the attached thread, I am happy to attach crash reports, but without the ability to even open Firefox properly it's not obvious how I do this - force-quitting it just sends a report to Apple.

Any help much appreciated - I'd quite like Firefox working again.

My laptop is a MacBook Pro 13 2020 (Intel) running macOS Monterey (12.7.4). I installed the version of Firefox available for download as of writing (v127.0 based on Finder).

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google Maps, but Google Maps cannot find a location, because it uses a Google search. I tried the fix in about:config, but it had no effect.

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

Hi.

Whenever I click a button on the keyboard, the CTRL+F function comes up on it's own. I had previously disabled it because it ruins all shortcuts on youtube and with tourettes, I often also get thrown around if I am reading long articles, because of misclicks.

Unfortunately I did the big mistake of updating, also with a tourettes-missclick, so my question is: 1) How do I remove the 'quick'-search function? I want the Ctrl+F bar to come up ONLY WHEN I CLICK ctrl+F, and I want it to go away again if I click ctrl+F again. I forget how to do it. 2) How do I remove all future update prompts? Given that it has been made so hard to configure firefox into something tolerable, I don't want to throw all my setup away with minor updates always thrown at me. It takes me a long time every time there's an update, I have to fix language and other stuff back again. It's just not worth it in time for me to use Firefox, if I have to make a setup so often. 3) Recommendations for the best version of Firefox to go back to and stay in for eternity, alternatively, browsers that does not change or add functions without first asking the user... (The answer is no, by the way, I don't want more new fancy functions)

Sorry for this nagging but I simply can't use my browser like this. It's just not working.

My Firefox has intermittently (but many times a day) been been slow loading, often simply refusing to load at all. Clicking a link to open in a new tab often opens the tab but the tab says "New Tab" with an oscillating dot on the left. After a few minutes the dot stops and nothing displays. Often clicking something in Google News the new tab says "Opening " and then the Google URL. The page sometimes displays after a couple of minutes but sometimes never does.

I've disabled all my plugins except LastPass, but that doesn't help. My IT Support company hasn't been able to help. I tweeted Firefox and they suggested I DM them. I've done that, even sending a couple of illustrative screen videos. But no oikne has ever responded to my Twitter DM.

Is there any way to talk to a live person and share my screen to get some help?

If not, I'll need to abandon Firefox as my default browser after many, many years. It's become a real productivity-killer.