Firefox Support Forum

I recently traveled to Australia for two weeks. While there, I used my mac laptop (with Firefox as my primary browser) on a mix of both wifi-without-VPN and hotel wifi with a VPN back to my home network activated.

I have been back home for more than a week. Other browsers on the same laptop as well as other devices (like my phone) that I took with me on the trip correctly reflect my location (east coast, USA). However, Firefox stubbornly insists that I am still in Australia. The net effect of this has been to break my access to YouTubeTV, which is not available in Australia.

I have tried: - Logging fully out of my google account on firefox and logging back in (at which point the 2FA prompt on my phone says I'm trying to log back in from Australia) - Deleting all cookies, cache and website data - Fully uninstalling Firefox, including deleting the Firefox folder in ApplicationSupport

None of these have had any effect.

Within YouTubeTV, I can force an update to my location, which will temporarily reflect correctly that I am in the US. But it still won't let me play anything if I'm using Firefox, and within Firefox, will soon revert to location unknown. Other browsers on this laptop, and other devices, work fine.

I am at my wit's end. Please advise.

Hello Mozilla Support,

Since 2 upgrades ago, anytime I try to watch a livestream, my browser slows right down and then crashes.

I don't care why its happening, I just want a definitive fix for the issue.

I'm so aggrieved at this happening constantly, if you cannot provide a firm resolution to this issue, i will simply move to another browser.

I've tried your about:config setting restart to false and other fixes but still keeps happening.

I await your reply.

With Regards,

Mark

Hello, Why does Firefox (121.0.1 (64-bit) macOS 14.2.1 anyways) apply a gradient color overlay to the Business Logos in Google SERPs?

I.e., typically the website's Favicon is pulled or an image written into Schema data to display the company logo next to the search result excerpt. But lately, and apparently only in FF, the logos are discolored by some kind of overlay?

Please see attached comparison between Chrome and FF. Chrome displays the logos unaltered, and FF displays them with this crazy obnoxious overlay/ color correction.

As far as I can tell, this is coming from FF as I don't see it in any other browsers/ devices. Chrome, FF Developer Edition, MS Edge, and Safari do not alter the logo colors.

Is there anyway to request the Mozilla FF stop doing this? I can't possibly begin to imagine how this is helpful in anyway to users... but of course I'm open to hearing any logic behind this decision, if in fact this is coming from FF.

Thank you all for your time and help!

a few days ago, i encountered this weird symbol on my toolbar (check image). it basically looked like a blue keyhole, and this was the first time i encountered something like it, so i ran a gamut of virus scans from many different tools to see if it was a PUP virus or whatever, but nothing came up as a hit. I was puzzled on WHAT it was, but after i shut my browser down and rebooted it, the blue keyhole symbol vanished

so.....wat was dat?

Firefox crashed hard on me.

When I got it back it, all the add-on's were disabled, my bookmarks were missing, and my preferences destroyed.

So I need to delete Google as my default search engine and restore Yahoo as my preferred engine.

The button to add new search engine is missing.

Without using an add-on, how am I supposed to restore my search engine?

Two-step authentication can't turn it on? When I try I go to another site to get the a-code but when I try to setup a account there I'm blocked cause they need a mobile number well I do not have one Bad AREA very week signal.

Trojan:HTML/Phish!pz file: \Device\HarddiskVolumeShadowCopy15\Users\Dean\AppData\Local\Mozilla\Firefox\Profiles\2lamkcbc.default-release\cache2\entries\007C6A02D270A6BD3D63FB53453745ADFB1CD69A

I'll try to make this short. Old laptop crashed and burned, rebuilt new laptop, brought over places.sqlite files and all my bookmarks are there however I can't add to them, delete any of them, and on occasion they disappear and I have to restore the places.sqlite files just to get them back. HELP! This browser is driving me nuts!

I'm trying to give permission to a website to use my microphone, but if I copy in the web address, the "Allow" button doesn't appear & so when I hit "save changes" nothing happens.

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

As of January 2024, I am constantly being asked for a Primary Password when I use the Firefox browser. I do not believe I ever set a Primary Password or Master Password with Firefox, and I have been using Firefox for many years. When I go to the Settings page, it says to confirm my current Primary Password in order to change it. But I need to know my current password to do that. I also unchecked Primary Password, and got a pop-up that said if I remove my Primary Password my information will not be protected if my computer is compromised. Obviously, I don't want that to happen. Is it possible I am being asked for a Primary Password because I am using a VPN? Please advise on how to resolve this problem. I can't change my password, and I can't confirm ever setting one so I am concerned. Thank you.

I have a folder with multiple files in a Google drive. I want to share the folder with a person in :View only mode" where he cannot copy or download the files (while he is using the firefox browser). How can I do that ?

Thank you !

After a session with many tabs open, I will close the browser. It doesn't matter if I open browser immediately or the next day, or after rebooting computer, the same tabs remain.