All Products Support Forum

Hi Firefox team

I am Yuki belong to Electronic company IT department. We have a project to implement salesforce for customer facing and target to go live by end of this July. we are facing one issue related with firefox and salesforce.

<issue detail> Our salesforce have customized serach founctions. this search function doesn't work only in firefox browser(Edge, Chorme is ok). we can send input data from salesforce to search, however search result doesn't appear.

<current situation> we were investigating this issue with salesforce. we found this article : https://developer.salesforce.com/docs/platform/lwc/guide/security-lwsec-async.html >When LWS is enabled, JavaScript async functions that are used from a static resource work in Chromium-based browsers, but don't work in Firefox currently. The issue is a bug in Firefox.

<requet to firefox team> Would you solve above bug?

if yes, I would like to know the timeline
if no, I would like to know the reason why you don't solve.

<reference info related with LWS of salesforce> https://developer.salesforce.com/docs/atlas.en-us.exp_cloud_lwr.meta/exp_cloud_lwr/template_differences_locker.htm https://developer.salesforce.com/docs/atlas.en-us.exp_cloud_lwr.meta/exp_cloud_lwr/template_differences_locker.htm

I want to print a Firefox PDF document. It is a credit card statement downloaded off the issuer's website. The PDF file Properties dialog shows Page Size 6.92 x 14 in (Portrait). The thumbnail preview of the document shows the pages in the 6.92 x 14" format. I want to print this document to 8.5 x 11" paper WITHOUT HAVING THE DOCUMENT SHRUNK TO FIT THE SMALLER PAPER. Shrinking the document results in a printout that I cannot read without a magnifier. This is unacceptable. I don't care if the bottom 3" of each page are cut off (mostly that 3" is blank anyway). All I want is to be able to print out a document I can read. NOTE: I have tried using the print dialog option "Size to [choose % magnification]," instead of "fit to page width." This does not work. The print image stubbornly refuses to magnify, the print preview still shows a legal sized document crammed into letter sized paper, and I'm still stuck with a shrunken document with teeny tiny text that I can't read. NOTE: I have also explored using the "simplified" print setting instead of "original." All that gives me is a text explanation and the original document itself disappears. So no joy there either.

Firefox 127.0.2 (64 bit), Windows 11.

Suggestions?

When scrolling through online pictures or even while typing this note, Firefox dropdowns get really annoying! It seems to be triggered by right-clicking the mouse on a link, misspelled word or button. It really is a PITA! How to stop?

tomgauger@comcast.net

Hello, In order to log into Netflix I have to uncheck the Cookies box and Private Browsing box in Privacy and Security under Settings (I usually run with these enabled when just browsing). When I do this it asks for a Restart. Upon Restart the Netflix Login page always appears on its own. I am curious as to how Firefox is getting steered to the Netflix Login page when it is not being specifically told to go there. I assume it is somehow tied to the unchecked boxes. It's not a big deal to me but I am curious about what is going on in the background and the dynamics involved. If someone has the time to explain what is happening I would appreciate it. Thanks you !

And thanks to Mozilla in general for keeping Firefox so excellent.

I recently converted to Firefox from Chrome. I use wikipedia a lot, and am used to being able to quickly enter 'w' into the search bar to bring that up as the first result. This was something that I could do without hassle on Chrome, but not something that I can consistently do on Firefox. My settings are synced across devices, yet the first result for 'w' in the search bar is (was) 'www.google.com' on my desktop, and 'wikipedia.org' on my laptop. I created a bookmark for wikipedia.org named 'w', which didn't work, I wiped any instance of 'google.com' from my search history and now 'w' in the search bar gives me 'www.youtube.com' instead, wonderful.

Any advice would be great

Hello, My website www.bodymindwholeness.com will not loan on Mozilla browser for over 6 months now. My website loads just fine on all other browsers, just not Mozilla? I have tried to adjust every setting I can imagine with no luck. Why wont Mozilla allow my website to load and what can I do to fix the issue? Thank you Michael Hofrath

Hello, I Signed into and began using a New Firefox ACCOUNT Yesterday.Today,I found that I had forgotten that I formerly had a Mozilla account which is apparently still ACTIVE from 10/14/2021. I'm confused as to WHY it's called MOZILLA... Is it called Firefox or Mozilla for this Browser... and I don't want two Accounts... so I need to eliminate one. My iMac is Auto inserting My Password and I'm not familiar yet with whatever Browser I have, to locate a way to see the Password it signed me in on... ? the one I created yesterday... or the one that was created in 2021... So.. please tell me what the Browser is called today... Firefox or Mozilla... or Mozilla Firefox... ??? and I'll begin AGAIN... OR CAN YOU FIX THIS FOR ME WITH JUST ONE ACCOUNT, and I'll create another Password. My email has NOT CHANGED for either account... ey47ey@yahoo.com Please advise me how to establish my Account ASAP so I can continue my work. I HOPE I can thank you in advance for clearing this up for me. I'm trying to "Run-Away" from Everything... Google!

Every time I have tried to use the NPR website's contact form, I get the message, "sorry, something went wrong and we were not able to send your request". Today, I accessed their website using Microsoft Edge and had no trouble sending a message using their contact form.

Can you help me correct this FireFox malfunction? Thanks!

Sometimes the lock icon in the url bar shows that a connection is insecure (slash through lock) when the connection is secure and using https. I haven’t been able to detect a pattern, but it’s happened enough times that it has become noticeable. I’m curious if there’s a reason behind this, or perhaps I’m misunderstanding how to interpret the lock icon? I’ve attached a screen shot of an example from the VSCode extension marketplace web site where there seems to be a disconnect.

My question is fairly simple. I have multiple microphones available to the system, shown in the first screenshot below. Most of these are physical microphone inputs, but I've also created a virtual device.

I am only able to use 3 of these, consistently the same 3 devices, in Firefox - shown in the 2nd screenshot. Interestingly, one of the devices that shows in Firefox (Teams Audio Device) I cannot find anyone else on my system. https://www.onlinemictest.com/ is a good site to allow selection of the audio device, but I get the same results across all sites that use audio - google meet being the big one.

I've gone through all settings menus and played with everything that I can find - resetting microphone permissions, clearing cookies.

I've accessed the same site (https://www.onlinemictest.com/) in Firefox Dev Edition, and I *can* select from my full range of microphones.

Interestingly, and just something I've noticed while submitting this issue, the debug info *does* include the mic devices missing from the menu!

Can anybody help me look into what's keeping my list of mics in this 'frozen' state, and stop me from having to use Chrome for work meetings?

Cheers!

This problem began a couple days ago. I have no problem accessing other sites on Firefox (and none for this site over years of use.) Can access site on Safari without problem.

Hi,

I am trying to print a long webpage into a PDF format. When I open the Print preview window, I noticed that pages after the 255th page are all blank. I tried changing the destination but this seems to be a persistent issue. I tried the same procedure with Microsoft Edge and the entire page was able to be seen in the Print preview window.

Thanks

Out of nowhere a couple days ago Firefox started loading local html files extremely slowly. I was using Live Server to render the pages, so I turned that on and off, uninstalled and reinstalled to no avail. I tried dragging files in from the original folder on my computer, but even that doesn't work. I tried updating firefox, and then my computer (which is running Fedora Linux 40), but still nothing.

When I try hitting inspect on the page, it only loads the HTML but doesn't let me inspect the JS as it wont load, and it's saying I have a ton of errors too. I can't look at the errors because they wont load, but I know it doesn't have to do with the original file as there was only one error which the page was working fine with before and each time I try opening the file it gives me a different amount of errors.

I tried clearing my cache and cookies, which didn't work either.

Does anyone know how to fix this? I'm having no other errors on other pages.

When I try to click on certain key buttons in webpages, nothing happens. examples: "Sign in" won't sign me in. A field that lets me change number of products desired won't let me fill change the number. Only seems to be executable (CTA?) buttons. Thanks for any help.

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

If I press and hold the arrow key, the page scrolls for a few lines and then there is a delay of about a second before it actually starts scrolling. How do you remove this delay? For example, hjkl works exactly how I want it to in the vimium extension, but I'm also using home row modes, so I can't use it. I'm not talking about smooth scroll or something like that. I also tried Yet Another Smooth Scrolling WE and it's not what I was looking for. This delay also common to chromium.

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

I can no longer use my camera on firefox, firefox displayed some message about camera when we were trying to chat, but I missed it, I have granted relevant permissions on the site, that we use reularly. The camera icon on the address bar appears red, and I noticed that in Windows security, it lists firefox access requests, but shows no way to grant these requests.

I am not tech minded so please if anyone could keep it simple, I would appreciate it.

Hi,

I've recently had a full Windows reformat, and I'm setting my PC back up. I used the Firefox profile to resync my data to the new Firefox install, but I'm encountering a glitch with Youtube where I'm already signed in(Gmail, and all Google-related products work perfectly fine), but it's not capturing that data somehow.

I've attached a screenshot where, on the right you'll see my sign in was successful, but on the left where my user platform should be, it's prompting for a Sign in. Clicking on Sign in only refreshes the page, and I have limited options as to what I can do with my profile if I were to click on my profile picture at the top right corner. Additional screenshots labeled Firefox.jpeg and Chrome.jpeg that shows what I can see on Firefox(glitched) vs what I should be seeing normally (which I used Chrome for this example). As you can see it's severely limited, and none of the options allow me to sign out or change much of my Youtube profile.

Steps I've taken so far: - Reinstalled Firefox - Removed previous profile via profileOLD.ini - Disabled all Extensions - Cleared Cookies - Tried to add Cookies exemption for accounts.google.com and accounts.youtube.com, still a no go - Tested with several Google accounts, same issue - Tested with other browsers including Edge, Chrome, and Opera, I'm able to play Youtube normally.

It worked perfectly well just this morning before my reformat, but when I reinstalled Firefox, and it synced with my Firefox account, it just happened.