All Products Support Forum

I'm trying to setup MFA with DUO Mobile app, and I get past the part where I scan the QR code successfully. However, when it requests that I then enter the code generated by the app it rejects the code each and every time. My DUO app (on iPhone) is updated to the most current version as of today (6/30/2024), and my iPhone is updated to most current iOS version for iPhone 13, as of today. However, after multiple attempts the issue persists.

I wiped out my computer and it is brand new yet I keep getting this mozilla error and it crashes mozilla, the computer is fine. The error is below, how can I fix this?

AdapterDeviceID: 0x2882 AdapterDriverVersion: 31.0.15.5241 AdapterSubsysID: 51621028 AdapterVendorID: 0x10de Add-ons: jid1-ZAdIEUB7XOzOJw%40jetpack:2024.6.13,support%40lastpass.com:4.127.0.1,jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg%40jetpack:0.6.3,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:125.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,ebay%40search.mozilla.org:1.4 AvailablePageFile: 48672350208 AvailablePhysicalMemory: 47070597120 AvailableVirtualMemory: 138521921757184 BackgroundTaskMode: 0 BuildID: 20240624183754 CPUMicrocodeVersion: 0x123 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1719777155 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1719635987 JSActorMessage: RuntimeMessage JSActorName: Conduits LastInteractionDuration: 535 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["sapi.dll","TaskFlowDataEngine.dll","ktmw32.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","ntshrui.dll","Windows.Security.Integrity.dll","directmanipulation.dll","wpnapps.dll","twinapi.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dataexchange.dll","Bcp47Langs.dll","cscapi.dll","PCShellCommonProxyStub.dll","wininet.dll","icm32.dll","mscms.dll","twinapi.appcore.dll","CoreUIComponents.dll","directxdatabasehelper.dll","wsock32.dll","comctl32.dll","edputil.dll","iertutil.dll","urlmon.dll","OneCoreCommonProxyStub.dll","AudioSes.dll","Windows.ApplicationModel.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","nlansp_c.dll","Windows.FileExplorer.Common.dll","srvcli.dll","linkinfo.dll","OneCoreUAPCommonProxyStub.dll","msimg32.dll","ondemandconnroutehelper.dll","textinputframework.dll","Windows.System.Launcher.dll","MMDevAPI.dll","dbgcore.dll","cryptnet.dll","version.dll","taskschd.dll","windows.staterepositorycore.dll","winmm.dll","npmproxy.dll","rasadhlp.dll","wshbth.dll","avrt.dll","FWPUCLNT.DLL","DWrite.dll","dcomp.dll","CoreMessaging.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","msvcp110_win.dll","policymanager.dll","propsys.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","WTDSENSOR.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","gpapi.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","crypt32.dll","win32u.dll","bcrypt.dll","bcryptPrimitives.dll","ucrtbase.dll","wintrust.dll","KERNELBASE.dll","msvcp_win.dll","rpcrt4.dll","user32.dll","imagehlp.dll","sechost.dll","shell32.dll","SHCore.dll","gdi32.dll","nsi.dll","shlwapi.dll","ws2_32.dll","advapi32.dll","kernel32.dll","msctf.dll","msvcrt.dll","psapi.dll","combase.dll","oleaut32.dll","imm32.dll","setupapi.dll","ole32.dll","clbcatq.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1342 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1719776522 SubmittedFrom: Client SystemMemoryUsePercentage: 31 TelemetryClientId: b0770fbe-0441-47d0-b0db-96e1f5ac7fdd TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240624183754","version":"127.0.2","vendor":"Mozilla","displayVersion":"127.0.2","platformVersion":"127.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65254,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i9-14900KF","family":6,"model":183,"stepping":1,"l2cacheKB":4096,"l3cacheKB":36864,"speedMHz":3187,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3737},"hdd":{"binary":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"},"profile":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"},"system":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA GeForce RTX 4060","vendorID":"0x10de","deviceID":"0x2882","subsysID":"51621028","RAM":8188,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.5241","driverDate":"5-6-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Cyber Protect"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1718893829,"media.gmp-gmpopenh264.lastDownload":1718893830,"media.gmp-gmpopenh264.lastUpdate":1718893830,"media.gmp-widevinecdm.lastInstallStart":1718893829,"media.gmp-widevinecdm.lastDownload":1718893831,"media.gmp-widevinecdm.lastUpdate":1718893831,"media.gmp-manager.lastCheck":1719776632,"media.gmp-manager.lastEmptyCheck":1719776632,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"d7043649-0142-4b8a-acf1-9ea939cebc3e","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.bing.com","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"ddg-addon","defaultSearchEngineData":{"loadPath":"[app]ddg@search.mozilla.org","name":"DuckDuckGo","origin":"default","submissionURL":"https://duckduckgo.com/?q=&t=newext"}},"profile":{"creationDate":19894,"firstUseDate":19894},"addons":{"activeAddons":{"support@lastpass.com":{"version":"4.127.0.1","scope":1,"type":"extension","updateDay":19894,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass: Free Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg@jetpack":{"version":"0.6.3","scope":1,"type":"extension","updateDay":19894,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"An easy-to-use tab reloader with custom reloading time for individual tabs and more!","name":"Tab Reloader (page auto refresh)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"jid1-ZAdIEUB7XOzOJw@jetpack":{"version":"2024.6.13","scope":1,"type":"extension","updateDay":19902,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Privacy, simplified. Protect your data as you search and browse: tracker blocking, smarter encryptio","name":"DuckDuckGo Privacy Essentials","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19892,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19892,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"125.2.0","scope":1,"type":"extension","updateDay":19900,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"updateDay":19894},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"mixed-content-level-2-roll-out-release-115":{"branch":"control","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"recommend-add-ons-staff-pick-relaunch-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 48fc3307-2108-4f68-82c6-6ec900ad1db2 Throttleable: 1 TotalPageFile: 72718782464 TotalPhysicalMemory: 68423815168 TotalVirtualMemory: 140737488224256 UptimeTS: 6333.969 UtilityProcessStatus: Running Vendor: Mozilla Version: 127.0.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

For the past couple of weeks I have been getting the "Hmmm, We're having trouble finding that site" error screen quite often from both searches and links from other sites. It's always happened once in a while but it hasn't been anything bothersome. However recently it has become quite bothersome because it's happening a lot! However not all the time. It's not completely broken, just mostly. And it's happening while trying to visit sites that I know and visit frequently such as Amazon, Ebay, and even sites for local businesses that I trust and know are working. I'm not having any internet issues with my home wifi, nor am I having this issue with other browsers. I have however also noticed it on my Firefox mobile browser as well. I posted about this a few days ago and got some email back about an issue with my post. If this happens with this one and I'm unable to get this resolved I will just get rid of Firefox on my devices. FF has been a long time favorite and is usually set as my default browser but if stuff like this is going to continue, I can change that real fast. There are plenty of other browsers that work just fine and have decent customer support.

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

So I do not have the settings for cookies or history to be cleared i disabled that and I made sure it should save but no matter what I have to go through the struggle to sign back into everything. I've tried every fix like making a account then signing out or changing the settings nothing has worked. It's really annoying if anyone knows how to fix it that would be great

I've been using Firefox since the very beginning, and try to contribute to support it and Thunderbird when I can. But today, in order to get messages from my health care provider at Kaiser Permanente -- kp.org -- and get a document I needed for physical therapy, I had to sign in via Microsoft Edge in order to log in to my member account. On my Windows 11 Pro computer, I kept getting the message shown in the attached screenshot = "this page isn't redirecting properly".

I WAS able to sign in to kp.org from my mobile phone, but couldn't download the document from there. But at least I was able to send an message to my doctor asking them to send me the document via snail-mail.

At first I thought the problem was the Kaiser web site (which admittedly is pretty gawdawful). Didn't have time to pursue it last week, because I was attending an all-day class Mon-Fri. Finally today, when I got the same Firefox error message, I tried to access kp.org via Microsoft Edge. Sure enough, it worked.

Then I searched Mozilla support, and found a closed message thread indicating that the problem had theoretically been "solved" by some sort of programming fix as of June 12th or thereabouts.

I do NOT want to switch to a browser maintained by Monopolists'R'Us. I still bear a grudge because about 30 years ago they killed or marginalized two of my favorite programs (Lotus and WordPerfect) by giving away Excel and Word for free with Windows. Even if I LIKED Microsoft, the default user interface is cluttered with too many cutesy-poo widgets and AS (artificial stupidity) "help" that I do not want. But I'm an old lady (84), and if I need to communicate with my health care providers, I will have to use whatever method works, no matter how much it galls me.

Hope you guys can find a fix to this problem that works for EVERYBODY (including me). Thanks for your attention.

Hi,

Thanks for your help with this. When I search for something in FF and click on the MAPS button, it comes up with Apple Maps by default. I would like that button to open Google Maps by default. (Mainly because Apple Maps misses a lot of information and significantly hinders my searches. Invariably, opening Google maps gets me to my answer or information much quicker.

I have tried various help suggestions but simply have not been able to do this.

Please can you tell me if it's possible to do this and if so, how?

Thanks again.

I can't download anything by that green download button (Youtube). I just receive error messages, see attachment. I have read their FAQ and I have latest versions of Firefox and savefrom.net helper.

At some point about 5 days ago, Firefox began to load YouTube videos unacceptably slowly. To begin a video it may take around 30 seconds or more to load (with a black screen and circular loading bar/graphic), and randomly throughout the video it will need to load again which has taken up to 5 minutes at times.

Steps I have taken: - ran Firefox in troubleshooting mode (issue persisted with no extensions) - minimized memory usage - disabled hardware acceleration - refreshed Firefox twice - reinstalled Firefox

Testing/comparing YouTube in Chrome and Edge, videos load near instantaneously (even while running an extension such as uBlock Origin), and I can click anywhere in the duration of the video and it loads in less than a second. Strangely, sometimes the issue doesn't persist for the next 2-3 videos that I try to play, but then goes right back to an extremely long load time for the next video. I've never had such an issue with Firefox before and cannot find a solution. Extensions don't appear to be an issue and other browsers run YouTube perfecty fine.

For about a couple of weeks, there has been a lot of delay between what I type and when it actually appears. It's maddening! I have not changed any of my Firefox settings. I did a 'refresh' about an hour ago. I am not seeing any network activity that I cannot recognize. I d/l'd 'Malwarebytes' and ran it..."no threats". MS Defender has always been on & protecting me. I have never had this situation occur before and am hoping for some help (5 to 10 seconds to wait for what you've keyed in is not fun).

Even though I actually have only 1, 2, or 3 Firefox windows actually open, subsequent browsing is is stacking up instances. Following is a copy of Windows' "processes screen" illustrating an actual instance. At this point, I run out of memory and Firefox crashes.

tl Firefox (15) 7.0% 1,133.1 MB 0.1 m/s 0 Mbps i£, Firefox Efficiency... 0% 398.5 MB o m/s 0 Mbps Firefox 1.7% 268.3 MB o.i m/s 0 Mbps Firefox 3.6% 174.8 MB o.i m/s 0 Mbps Firefox 0.8% 120.8 MB o m/s 0 Mbps Firefox Efficiency... 0.8% 48.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 36.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 30.7 MB o m/s 0 Mbps Firefox 0% 20.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 17.6 MB o m/s 0 Mbps Firefox Efficiency... © 0% 8.4 MB o m/s 0 Mbps Firefox Efficiency... © 0% 5.3 MB o m/s 0 Mbps Firefox 0% 1.8 MB o m/s 0 Mbps Firefox 0% 0.8 MB o m/s 0 Mbps i£. Firefox 0% 0.8 MB 0 MB/s 0 Mbps Firefox 0% 0.5 MB o m/s 0 Mbps

A few days ago I tried to download something from a modding website for a game, and the download simply failed instantly. I thought it might have been an issue with that website, but after pressing on with my plans with Edge and later trying to download Microsoft Visual Studio through Firefox, it failed again.

A week or two prior downloads were working fine, and I hadn't changed any Firefox settings between now and then. There's clearly something blocking downloads, but I don't know what. I'm not adept enough at fiddling with individual settings all day to know what they do or figure it out easily. All I know is that pretty much all of the conventional solutions from the most recent posts about this (2+ years ago) are not working. I've tried messing around in about:config and about:profiles, tried disabling and unchecking Firefox security settings, and changing the directory for downloaded files. I've even tried disabling Windows Firewall and Nord VPN.

Hi, I am experiencing an issue with desaturated icons in the toolbar and tabs of Firefox. I don't think any extesion may be causing this problem and i have already tried reinstalling and resetting Firefox, but this did not resolve the problem.

Hi, I have been having this issue for a while. The search suggestions in the address bar are missing. I mean that the entire drop-down box never shows up. There are no search engine suggestions. There are no history based or bookmarks based suggestions.

The search suggestions is ticked in the settings. And I also disabled hardware acceleration.

Steps I took to troubleshoot: 1. Refreshed Firefox through troubleshoot mode. 2. Restarted firefox in add-ons disabled mode. 3. Tried creating new profile. 4. Tried using Firefox nightly and Dev builds. 5. Got fed up. Switched to Floorp. 6. I also tried a bunch of about:config modifications, that were suggested in earlier such support posts. None to any avail. 7. Tried it on an entirely different windows. And again, the minute I log in, the search suggestions are gone.

This is when I realized, the issue was popping up whenever I log in using my mozilla account. I tried any firefox alternative without logging in and the search suggestions work. The minute I log in with firefox account/mozilla account. The search suggestions stop. This has to be something due to sync is what I guessed. And I stopped sync. And reinstalled. Then the issue resolved. But the minute I log in it reverts back. And no search suggestions.

The search suggestions do not work on any windows based system. I checked my android device and suggestions are working. Sadly, I do not have access to any other platform.

So at this point I was very much frustrated. So someone please help me out. I will give whatever logs you need. But fix this. I need search suggestions. At least bookmarks and history. I believe it to be a core part of the experience.

Not even recently searched are in suggestions. That drop-down box itself is missing.

I want to print a Firefox PDF document. It is a credit card statement downloaded off the issuer's website. The PDF file Properties dialog shows Page Size 6.92 x 14 in (Portrait). The thumbnail preview of the document shows the pages in the 6.92 x 14" format. I want to print this document to 8.5 x 11" paper WITHOUT HAVING THE DOCUMENT SHRUNK TO FIT THE SMALLER PAPER. Shrinking the document results in a printout that I cannot read without a magnifier. This is unacceptable. I don't care if the bottom 3" of each page are cut off (mostly that 3" is blank anyway). All I want is to be able to print out a document I can read. NOTE: I have tried using the print dialog option "Size to [choose % magnification]," instead of "fit to page width." This does not work. The print image stubbornly refuses to magnify, the print preview still shows a legal sized document crammed into letter sized paper, and I'm still stuck with a shrunken document with teeny tiny text that I can't read. NOTE: I have also explored using the "simplified" print setting instead of "original." All that gives me is a text explanation and the original document itself disappears. So no joy there either.

Firefox 127.0.2 (64 bit), Windows 11.

Suggestions?

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

Hi!

Every 10-15 days Firefox crashes on one of the machines.

The only error I have is the "No mapping between account names and security IDs was done" in the Event Viewer at the time of the crash.

Firefox and the system fully up to date. The system exhibits no other issues.

Windows 11 Pro, no domain, crashes happen on multiple accounts on that machine.

The user is not signed in at the time of the crash. They have been using the same add-ons for years, but just to rule it out, Troubleshooting mode was attempted to no avail.

AV has been completely removed temporarily to avoid any conflicts.

Hello, I cannot log in to Twitter/x.com with the Firefox browser. There is a constant loop when registering. Firefox browser does not connect Twitter/X.com.

Thanks for your Help.