Thunderbird Support Forum

How do I get rid off the data shown below? It shows up as part of the header on every received email. And it shows up when I print or forward an email. It does not appear when I reply. This is a new problem - last month or so. Some kind of setting that I cannot figure out. Thanks Joe

From: 06 2024 <> X-Account-Key: account1 X-UIDL: 70e4c5b43a614e1aae64.msg X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Return-Path: <prvs=290277df74=katherine.evora@sunpower.com> SIZE=20709 Received: from 52.3.46.227 unverified ([52.3.46.227]) by mwde08oc.mail2world.com with Mail2World SMTP Server; Fri, 21 Jun 2024 11:58:40 -0700 Received: from mx0a-0028b501.pphosted.com ([67.231.144.33]) by cmsmtp with ESMTPS id KjT5sWtIVOMGCKjT5sjuhl; Fri, 21 Jun 2024 18:58:40 +0000 X-SMC-CC: not_classified X-Authority-Analysis: v=2.4 cv=P4mZhTAu c=1 sm=1 tr=0 ts=6675cd60 cx=a_idp_d a=bXLcnwTyghK0GfXRMwWsUA==:117 a=bXLcnwTyghK0GfXRMwWsUA==:17 a=xqWC_Br6kY4A:10 a=T1WGqf2p2xoA:10 a=5KLPUuaC_9wA:10 a=A4EqBspgoKYA:10 a=tKyUNxqEAAAA:8 a=Nh-XrD6mAAAA:20 a=Xb7KiovmZK9691DM7QMA:9 a=QEXdDO2ut3YA:10 a=v_BHjuGmAAAA:8 a=yJcYcb4yAAAA:8 a=aVlNRV8nja364IOp:21 a=_W_S_7VecoQA:10 a=DPEFR9TdZ5fAN8KWyPIu:22 a=kfKFr3KhXiR0OvOTppLJ:22 a=nClsI21A9sdbJnfpZaOY:22 a=bXfQ48xznvGIAZeFF2wC:22 a=7mMuPQfN_g5kJh-Vuol1:22 a=0lwNhJolHLpeLSzUMu6g:22 a=yULaImgL6KKpOYXvFmjq:22 a=M1prwhDYeTsJUTDiAJb3:22 a=p-dnK0njbqwfn1k4-x12:22 a=7aar8cbMflRChVwg8ngv:22 Received: from pps.filterd (m0112781.ppops.net [127.0.0.1]) by mx0a-0028b501.pphosted.com (8.18.1.2/8.18.1.2) with ESMTP id 45L4h8GF022953 for <solarhome@q.com>; 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Any addon I use to open a tab with Google Chat, Keep, Calendar or Messages results in opening the Google Account Help page. Including apps that let you add links to Spaces. If I click the sign in button it just reloads the page. I have zero issues signing into those in my browser.

https://support.google.com/accounts/answer/32050?hl=en

Thunderbird 115.11.1 (64-bit)

Received a nice email from Matt which I answered with this:

Thank you for your thoughtfulness but I must be missing something. I created the new key, copied it to clipboard and to a piece of paper. I went to Thunderbird and typed the new key in when it asked for a password, checking the box for password manager. I've done it twice to no avail. I can't move anything to type it in the account settings.

More thoughts, please. (A grad school friend used to say , in a rich North Carolina accent, it didn't work because you didn't know how to hold your mouth. So I know there's something I'm missing.)

Marjorie

Four days ago the Att server started to refuse my password (I assume that was it). After four changes of password, including in Thunderbird, the password keeps being refused. Have exhausted several att agents who can't figure out why it doesn't work. One thought the server settings were correct.

Just heard from David who advised not to enter the secure key until asked. After the automatic opening cycle when thunderbird seems to be trying to get out, there is a window in which you can put your password. That is where I have put it (twice). Is this not the place.? Or the timing?

Thunderbird could not get to the att server starting Sunday; it's now Thursday night. (Everything else inexplicably went down: landline, internet, cell phone, even the printer.) Now it's all back except a working Thunderbird. Today I finally made contact with someone at att who could show me that my password was working and went through all the account variables in Thunderbird, testing them out to no avail. Her conclusion was that the problem was on the Thunderbird side. But I need my 30 years of files. I have just been through a thread from 11/23 full of similar problems but no solution that I could figure out. I am ignorant. Can anyone provide some instructions for an ignorant 88 year old to follow for at least a better diagnosis. (I guess I'm saying that many words need definitions for me.) I hope I've bookmarked that long discussion with varying ideas so I can look at it again when I recover from this week. Thanks for any help.

I have a problem with Thunderbird 115.11.1 with the POP3 server inbound.att.net. Someone on at at7t forum suggested changing from Userid/password to Secure Mail Key. I had previously set up two Keys with at&t, but AI have never activated them. I looked at one URL, and was able to change the settings for inbound.att.net. But I did not see anywhere to enter one of the Keys that I had generated earlier. When I tried to re-configure outbound.att.net, I did not see a OAuth2 option. I do not need to re-configure outbound at the present time, as I can send mail without a problem. But receiving mail does not work. Here is what I see in the error console log:

mailnews.pop3.246: Connecting to pop://inbound.att.net:995 Pop3Client.jsm:141:18 mailnews.pop3.246: Connected Pop3Client.jsm:295:18 mailnews.pop3.246: S: +OK Hello from jpop-0.1

Pop3Client.jsm:348:18 mailnews.pop3.246: C: CAPA Pop3Client.jsm:508:20 mailnews.pop3.246: S: +OK CAPA list follows

IMPLEMENTATION jpop-0.1

EXPIRE-NEVER

PIPELINING

RESP-CODES

TOP

UIDL

USER

SASL PLAIN XOAUTH2

.

Pop3Client.jsm:348:18 mailnews.pop3.246: Possible auth methods: XOAUTH2 Pop3Client.jsm:597:18 mailnews.pop3.246: Current auth method: XOAUTH2 Pop3Client.jsm:668:18 mailnews.pop3.246: C: AUTH XOAUTH2 Pop3Client.jsm:508:20 mailnews.pop3.246: S: +

Pop3Client.jsm:348:18 uncaught exception: initFromMail failed, hostname: inbound.att.net Prompter.sys.mjs:1231:17 mailnews.pop3.246: NetworkTimeoutError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.246: Connection closed. Pop3Client.jsm:395:18 mailnews.pop3.246: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.246: Done with status=2152398862 Pop3Client.jsm:1486:18 mailnews.pop3.247: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.247: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.247: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.247: Done with status=2152398861 Pop3Client.jsm:1486:18 mailnews.pop3.248: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.248: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.248: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.248: Done with status=2152398861 Pop3Client.jsm:1486:18 mailnews.pop3.249: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.249: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.249: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.249: Done with status=2152398861

Here is what I changed: Thunderbird: Account Settings --> Server Setings --> Security Settings --> Authentication Method Normal Pasword -> OAuth2

                                                   Inbound.att.net: Port 995 --> 587
                                                   Connection Security: SSL/TLS --> STARTTLS 
   

What do I have to do to get one of my two Keys into the inbound Thunderbird configuration? Thanks.

Starting 3 days ago: Cannot SEND email - receiving works fine. Error message: An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The other odd thing is that I get asked for a password before sending which never happened before.

I followed advice given someone in 2022 - I've messed with the account settings (unfortunately) and I've changed the SMTP settings to match what Comcast recommends.

I have 3 comcast accounts; two work fine on my iPad and iPhone - one doesn't

Also I have no problem sending emails using Xfinity/Comcast Mail... but I want to use Thunderbird.

Where do I start looking?

Thanks!!

I'm sure I've made the problem worse by trying to change the setup

It has been one year, and you still have not fixed the multiselect functionality that was ruined with your Supernova "update" (which is worse in almost all aspects btw). Can you at least tell us WHEN you plan to release the fix since you locked the comments to block the countless negative ones? Is it so hard for your UX team to understand that removing multiselect functionality is like removing Ctrl+C, and Ctrl+V and set the correct priority???

Thunderbird will not allow me to file an email that has the same address as another email, but the problem is these are monthly emails from the same source with the same address.

So I've had Thunderbird for a few years. I've always had my (multiple) email accounts set to both check for new messages at startup, and check for new messages every 2 minutes (I keep it open in the background so I can be alerted ASAP). However since the last 2 updates, I can no longer fetch messages either every x minutes, or manually (Get Messages does nothing), and the only way to get new messages is closing and restarting TB completely, defeating the point of having it open in the background.

I've tried: 1) unchecking both 'Check for new messages at startup' and 'Check for new messages every x minutes' = still can't manually pull in mail with Get Messages (the status bar says it's checking, but nothing gets pulled in unless I restart TB)

2) leaving ONLY 'Check for new messages at startup' OR 'Check for new messages every x minutes' selected = nope

3) starting and restarting both TB and my PC = nope

4) checking my antivirus isn't blocking anything = it isn't

5) checking all my email account server settings/passwords are correct = they are

6) testing out Betterbird with the same accounts and seeing if it's still an issue = this also affects Betterbird

7) checking my email accounts are working in other software like Outlook/webmail = they're fine, I can get email there normally

Any ideas as to how to fix this?

Attempts to run Thunderbird 115.12.1 in Windows 11 have failed repeatedly with error message: Unable to log in at server. Probably wrong configuration, username or password.

I lost my previous PC due to an unrecoverable hard drive crash. My current email provider is AOL and I was using the Thunderbird email app prior to the crash. According to some of the O&A posed at this site, I may have to contact AOL directly for assistance.

Please advise what information I need from them to complete the installation. I know you guys are busy and I can receive current emails from AOL at this time so there is no need to rush on my account.

I like Thunderbird a lot.

Thank you. Bob Perry

I receive monthly emails from the same source but thunderbird will not let me file them because an email with the same address already exist (of course, it comes from the same source, how else can I file it?)

My sent emails from 4 of 5 accounts disappeared in Tbird but still on their servers.

Rackspace hosts 2, inmotion 1, and gmail, 2. One gmail account has the sent emails showing in Tbird. All are smtp accounts. The send file header shows the # of messages sent but there are no results showing. I have not changed any settings or new add ons for weeks so I did not do anything new. Maybe the app updated itself and there is a bug? I see in beta that compacting folders is a problem and wondering if this could be related?

Rackspace has the sent email on the servers. InMotion has sent emails Gmail has sent emails and one of the accounts still has sent email in a gmail account.

I'm repairing one of the accounts as I write but nothing showing up in sent file for that account. This is totally wacky. Thanks for any suggestions of why Tbird is wacky.

Cheers -- jim

Tbird and system specifics: System using Tbird version 115.11.1 (64-bit), STMP servers on all accounts Windows version: Edition Windows 11 Pro Version 23H2 Installed on ‎12/‎9/‎2022 OS build 22631.3737 Experience Windows Feature Experience Pack 1000.22700.1009.0

I've set up an SMTP relay with SendGrid and have added it to as an Outgoing SMTP server, but there's not password challenge and it does not appear in the from options when I go to send an email. Is there any way to do this? I have three standard email accounts set up which all appear normally in both the SMTP selection menu and from dropdown.

My e-mail account was transferred from Verizon to AOL a few years back and I never experienced any problems until one sunny morning last week when I started getting the following message: "Sending of password for user pjklim did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later." When I typed the password in the window that popped up the message reappeared. I know that AOL went to double login identification, so I suspect it might have something to do with that. I checked all my Thunderbird settings and they all appear to be correct. I verified the pop and smtp setting through a chat with AOL. What can I do? Regards Peter

Cox.com has decided to no longer have their own email server and switched their accounts to yahoo. I can read my email directly on Yahoo, but can't get their imap to work. I changed the imap and smtp settings to yahoo. Also, the email login has changed and I changed that in Thunderbird. With Cox, the login was just "username" and now it is "username@cox.net". When I made these changes in the account settings, my email account has disappeared from the inbox, but it is still in account settings. I am using a unified inbox with several accounts.

Cox will not help me with this, and I have been on hold with yahoo for an hour with no response. I have been messing with this for two days so I hope you can help me.

When attempting to add a second email address to Thunderbird, I get the same error message every time. I have tried updating TB and restarting my computer, here are the steps I follow, please let me know if I should include any diagnostic logs/how to get them as well.

Please note that I already have an account set up that actively works, both sending and receiving gmail. Settings > Account Settings > Account Actions > Add Mail Account Enter my full name, and email address, but leave the password field blank according to other advice on this forum, although I have also tried with entering the address. Press Continue, receive the "Configuration found in Mozilla ISP database." message. Select IMAP > Done. See a google sign in page, with my email already filled in. Select Next. Then I get a Google 400 error page, reading: "400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know." If I close that popup window, there is now a message in Thunderbird saying "Unable to log in at server. Probably wrong configuration, username or password."

Images with more details are attached below, note that this issue persists after both an update and a restart. Please ask any questions that can help you help me. Thanks in advance.

I had to reinstall the program, I can now receive emails, but I can't send them, my ISP support indicates that I need to have the "requires server authorization" option active, I can't see that option (Google translator)

Hi,

I have changed the provider of e-mail services. The old IMAP account is already expired (not reachable).

I wanted to copy the messages from the old account to the new one. Unfortunately, it turned out that some messages contents are missing* (not downloaded locally). I acknowledge there's nothing I can do anymore to get the message contents.

However, I would definitely want to keep the records of the messages — their subject, correspondents, date and time. Can I get the message list in any form (other than taking screenshots) from Thunderbird? How to do it?

I have tested (not to work): - Copying / moving the directory from the context menu to the new account has no effect. - Dragging the individual messages has no effect as well. - After entering the Offline mode (from `File` menu) those actions result it a prompt informing that messages are not downloaded. - I tried copy-pasting the .msf file, directory and directory.sdb for the IMAP directory (with not-downloaded messages) from "ImapMail" of the profile to the "Mail" (local folders) to see if that would work, but it unfortunately haven't. - The .msf files do not contain the data (subject, correspondents, datetime).

• all the messages in question have been opened in Thunderbird. Therefore I thought I have them all on my local drive. I haven't rushed to copy the messages, because I have backed up the Profile directory (including ImapMail). Perhaps after organizing the mails (i.e. moving to appropriate IMAP directories) the local copies were deleted, and new copies (in target IMAP directories) not downloaded (as I haven't opened them anymore).