Все продукты Support Forum

It must have been one of those nutty "...something I did" things that made a second account identity appear one day. I use a Unified Folders mode exclusively, and the subject account is my primary account (identical to the first Unified listing), but some action on my part made it pop up below as well, just above 'Local Folders.' The only subfolder under this redundant appearance is 'Templates,' which is empty. The unwanted appearance starts out in a blue font, but turns black (as shown below) once the 'Templates' folder is clicked on. Can I get rid of this somehow?

My send email button has dissapeared . I am unable to send any emails. Geek Squad has spent several hours trying to get my email send button back. They say there is a glitch in Thunderbird. Please fix it. My phone number is [edited phone# from public support forum]

For some months now I have been finding that, when I try to log on to the BBC website or the Youtube website using my default browser Firefox I get a timed out message. However, both websites usually open when I try for the second time. This never happened before. For both sites I log on from Windows 10 desktop icons. This defect is now annoying me so much I am inclined to switch to Chrome or Microsoft Edge as default browsers where the problems do not occur. I have tried a number of suggested solutions shown on line but nothing has worked to date. Before I switch default browser I will try further suggested solutions if anyone has any.

Hello every professional engineer

I knew how to convert the Firefox file sessionstore.jsonlz4 to .json file by using this website https://www.jeffersonscher.com/ffu/scrounger.html

and after editing the resulting .json file

How can I convert it back to .jsonlz4 file to return it to my Firefox profile as it was?

The behavior of Firefox on my iPad when long-pressing a link and selecting the “Open link in new tab” option is counter to how it should operate. It opens the link in a new background tab. It should open the link in a new tab and bring that tab to the foreground, like it does in the desktop app.

Hello Since Youtube on mozilla got updated, it changed showing description and comments to the right, (instead of the bottom) there is missing info on the right When a video has timestamps it is not showing all the description that has in it instead is showing only timestamps When a video doesn't have timestamps then you can see everything and no description is missing The timestamps on a video is blocking the description of the video Soon as I press see more it's showing only the timestamps of the video not the description Is there any solution about?

Hi, I am a big fan of Firefox Sync in general, and of the "send tab to other device" feature in particular. I have Firefox on all my devices (Android phone, iPad, PC, work laptop and a laptop in a cabin) and while I'm browsing, I do send tabs to other devices a lot, because it's a cool stuff to checkout, but not in the moment, or not in that context: news articles or blog posts discovered on the couch but relevant to work, some items I see in the shop but I want to check dimensions prior to buying, some cool idea to check out while at the cabin, etc. My day-to-day browsing experience relies heavily on that feature.

My issue is that one of the device (laptop in the cabin) is used only randomly, with sometimes weeks between it's turned on again. And after around 2 weeks, that entry disappears from the possible devices I can send the tab too. I do understand where it comes from, as it allows keeping a clean and meaningful list, I can live with that, no worries.

But is there a way to "keep alive" a device beyond these two weeks? At the minimum, something on the mozilla account's device list, like a "confirm still relevant" button next to the "sign out" one.

Thanks Dietmar

For a long time I've used Firefox on Linux with multiple instances each with their own profile folder. Today when I try to run these instances with separate profile folders I get the following error:

> Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile.

Profiles are created like this:

firefox --new-instance --createprofile "PROFILENAME ~/.firefox-PROFILENAME"

They are run like this:

firefox --new-instance --profile "~/.firefox-PROFILENAME"

It seems something has broken with the instance isolation as this is now throwing an error. Additionally I run "createprofile" it doesn't seem to actually create the folder.

Formatted my phone but playing videos still lags and stutters on Firefox browser on my Samsung. Only happens on Firefox, I've tested on Qwant, Duckduckgo and Brave and this problem doesn't occur. What might be the problem and solution?

It's interesting that sometimes the video plays fine until I unmute it. Sometimes the problem goes away after I stop and play or refresh the page. I often have to play the video on a different browser.

So, videos work fine on other browsers so I discart being a phone problem. But on my other phone this problem doesn't happen with firefox.

I've been for several months looking for help/answer/fix for this issue. And I've been with firefox for ever and I don't mind minor bugs and problems but this is starting to be a bit annoying and more and more I feel like I need to move on to a new browser.

Phone: Samsung S21 Ultra SM-G998B/DS Firefox: 127.0.2 (Build #2016028743) Extentions intalled: ublock

Ladies and Gentlemen, I use Firefox for Android on my Xiaomi Phone. If I enter a search phrase and Press enter I receive the topics found. But if I want to change the search phrase in this same tab it is not working. It Always jumps back to the old one. I have to open a new tab and enter the new search phrase. How can I change this so that it works like on my PC? Thanks Heike

When I put a video or an image gallery to full screen, the navigation buttons, clock, and status bar don't hide.

They often appear as though they're going to hide, for a split second, but frustratingly bounce right back into view.

On rare occasions, it seems to be random chance, the status bar, clock, and navigation buttons do hide, but I don't know how to get them to hide every time.

I've already tried disabling picture in picture for the app but that has not helped.

What are the reasons the buttons and clock would not hide in full screen? How would we go about fixing things?

Hi I am dying to convert my thunderbird email into a kanban board in thunderbird and then access the emails there as I need to work with them. This will allow to automatically see which emails are still to be done etc but in a very visual way instead of just scrolling through my email tags.

Does this exist and if so please how do I find it?

if it does not exist could the developers please kindly consider adding it into future thunderbirds?

Just for info this site works fine on other browsers on same machine, and on other machines. It is a Firefox issue.

Running version 127.0.1 on Linux.

Message is

Secure Connection Failed

An error occurred during a connection to vehicleenquiry.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

to select two or more messages on the message pane, one method is to hold down the CTRL key and left click on the messages you want to select. This has stopped working on my Thunderbird. When I select a message and then go on to select the next message, the first message I selected is deselected. So I can only select one message for an operation, e.g. "move", "delete", rather than a group of messages.