Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox will not reset to factory or reset prefrences.

  • 23 răspunsuri
  • 8 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de FredMcD

DustinGibson
DustinGibson
more options

I have tried to reset Firefox to factory settings, but doesn't work. Tried to uninstall, didn't work. How do I reset my browser? Things like Facebook and Pandora do not work in my browser.

I have tried to reset Firefox to factory settings, but doesn't work. Tried to uninstall, didn't work. How do I reset my browser? Things like Facebook and Pandora do not work in my browser.

Soluție aleasă

Once the file explorer is open, you have to go to the proper folder. In the address bar of the file explorer, %AppData%\Mozilla\Firefox\<enter>

Citește acest răspuns în context 👍 4

Toate răspunsurile (3)

FredMcD
FredMcD
more options

Hi there. I hope things are good. I have a question for you. Remember when I told you to rename the %AppData%\Mozilla\Firefox\ folder? Do you still have the old folders on you computer? I need you to open one of the files with a text editor, and post it's contents here. If you still have it.

Folder: C:\Users\==<user>==\AppData\Roaming\Mozilla\Firefox.old

File: prefs.js

Also, scan your computer for malware. The people at Bugzilla thinks there might be an issue.

Troubleshoot Firefox issues caused by malware {web link}

Modificat în de FredMcD

DustinGibson
DustinGibson Deținătorul întrebării
more options

Hi, I did the %AppData%\Mozilla\Firefox\, went in and changed the extension to .old and it made a new profile and is now working perfectly.

FredMcD
FredMcD
more options

If you still have the file I asked about, please post its contents here.

  1. 1
  2. 2