Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

a website comes up and i cant close it down

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

THIS WEBSITE POPS UP http://www.loadexternality.com/firefox/?clickid=w80DTVAGJIF17NK9HFNOJDR4&language=de

SAYS I NEED TO DOWNLOAD ITS A PAIN AS I T WONT CLOSE DOWN

i am using Firefox up to date software on my browser  windows 10 again latest s/w the only way i have found to close it is using c cleaner as the Block site extn does not work and allows it to display 

i believe its a scam site that has some how got on to Firefox

THIS WEBSITE POPS UP http://www.loadexternality.com/firefox/?clickid=w80DTVAGJIF17NK9HFNOJDR4&language=de SAYS I NEED TO DOWNLOAD ITS A PAIN AS I T WONT CLOSE DOWN i am using Firefox up to date software on my browser windows 10 again latest s/w the only way i have found to close it is using c cleaner as the Block site extn does not work and allows it to display i believe its a scam site that has some how got on to Firefox

All Replies (3)

more options

That's very suspicious!!

One possible explanation is that you are visiting a site with ads that pop up that page. Sometimes called "malvertisements."

Another possible explanation is a bad add-on.

A less likely possibility is that another program on your computer is sending URLs to Windows to open in your default browser.

Let's check the add-ons. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any system extensions that Firefox installs on its own are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious? If in doubt, disable.

Sometimes a link will appear above a disabled extension to restart Firefox before the change takes effect. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

more options

Hi

Thank you for your advice i also found that if i block the web site using an add on blocksite that works it stops it or it try,s to open but is promptly killed off by the add on

not a perfect solution but it works

more options

Another way out of the trap is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.