Thunderbird Community Forum

Hi,

I'm a long-time user and big fan of T-Bird, but I've been having an issue lately that is driving me nuts.

When using T-Bird, the program frequently locks up for maybe 10-30 seconds, especially when deleting messages, transferring messages to folders, and when downloading new messages. This is super frustrating because it's hard to get much done when your critical software is frequently locking up the entire system.

This happens on all three of my PCs (two workstations and a laptop); two are Win 10, one is Win 11, and this problem is not happening with any other software. I've looked at the task manager when it happens and killed any processes that are taking more than a negligible amount of CPU, but that doesn't fix the problem.

It's hard to know exactly where T-Bird is getting hung up without the right profiling tools, but it seems to happen most frequently when accessing the network. At first I thought it might be a disk space issue, but it's still happening on all the machines even after optimizing the disks and deleting the recycle bin, temporary files, etc. to ensure there's plenty of free disk space.

The only thing I've tried that seems to help a little bit is turning off the quick filter.

I've tried asking support at my ISP (InMotion) if the delay might be caused by the mail server, but sadly they are a bunch of worthless idiots.

Any advice or feedback on how we might narrow down or fix this is much appreciated! :)

thanks in advance...

-B

I have a large Gmail inbox with about 260,000 messages collected over many years. After setting up the account as IMAP it took several days to download the full messages ("Syncing").

However, even after the syncing of all 260,000 has completed, I get a message in the Status bar that messages are downloading again; e.g Downloading message xx of 40,707 in Inbox...

After done, and a few hours later, it start gain, now Downloading message xx of 7,149 in Inbox... This keeps going on during the day with different remaining numbers in the inbox (increasing and increasing numbers).

I am not sure what triggers the download. Maybe when I look at another Inbox and then return to this Gmail inbox(?)

How can I troubleshoot this? Is there some way to find which messages are downloading? I am assuming that the same messages are downloading multiple times (I am receiving less that 50 messages/day).

I am using Betterbird 115.14.0-bb31 (64-bit) on Windows 7. When the messages are downloading the CPU goes very high and the program (and PC ) become unresponsive.

I sent out "1" e-mail to "169 clients" and 31 came back as not deliverable, they ended in either, "att.net" or "sbcglobal.net" e-mail address's.

So I resent "31" individually e-mails back out, 1 at a time", and it took longer for them to come back, but they ALL came back, as not deliverable AGAIN! they all ended in "att.net" or "sbcglobal.net".

In case you are wondering: I been in business since 2003 and have sent out alerts to my customers as needed, and I have NEVER encountered this problem before! I did send it out using my "Hotmail webpage account", and it sent and hasn't come back yet. So it seems its a Thunderbird issue? Thanks in advance for any help you can be to resolve this issue for me. I been using Thunderbird e-mail Program for as long as I can remember.

Here is the complete error message below that I got back: (I have removed the clients email address with question marks "????" for their privacy.)

Delivery has failed to these recipients or groups: ????@sbcglobal.net Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361

Diagnostic information for administrators:

Generating server: SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM Receiving server: SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM

????@sbcglobal.net 8/18/2024 6:39:43 PM - Server at SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)' 8/18/2024 6:29:16 PM - Server at sbcglobal.net (144.160.235.143) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=sbcglobal.net] [LastAttemptedIP=144.160.235.143:25] [SmtpSecurity=-2;-2] [DM6NAM11FT087.eop-nam11.prod.protection.outlook.com 2024-08-18T18:29:43.071Z 08DCBE7E6DB09C7A](Socket error code 10061)'

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Message-ID: <EA2P223MB09542134A3EB441D8CFFB175BE822@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Date: Sat, 17 Aug 2024 13:26:18 -0500 User-Agent: Mozilla Thunderbird Subject: Windows 10 Users...BIG Updates came for me this morning! Content-Language: en-US References: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> To: ????@sbcglobal.net From: Call Keith_Business <niceseeingyou@hotmail.com> In-Reply-To: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> X-Forwarded-Message-Id: <EA2P223MB09546E21FCF122B9060F545DBE872@EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM> Content-Type: multipart/related;

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X-MS-Exchange-CrossTenant-Network-Message-Id: 63588100-86d5-4baa-25e0-08dcbeea1660 X-MS-Exchange-CrossTenant-AuthSource: EA2P223MB0954.NAMP223.PROD.OUTLOOK.COM X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 17 Aug 2024 18:26:20.1598

(UTC)

X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Transport-CrossTenantHeadersStamped: MN0P223MB1254 X-OriginatorOrg: sct-15-20-4755-11-msonline-outlook-1ff67.templateTenant

Reporting-MTA: dns;SJ2P223MB0861.NAMP223.PROD.OUTLOOK.COM Received-From-MTA: dns;LV3P223MB0848.NAMP223.PROD.OUTLOOK.COM Arrival-Date: Sun, 18 Aug 2024 16:33:42 +0000

Final-Recipient: rfc822;????@sbcglobal.net Action: failed Status: 5.4.316 Diagnostic-Code: smtp;550 5.4.316 Message expired, connection refused

=========================================================

Here is one from an "att.net" as well:

Delivery has failed to these recipients or groups:

???? (????@att.net) Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361

Diagnostic information for administrators:

Generating server: PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM Receiving server: PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM

????@att.net 8/18/2024 6:33:38 PM - Server at PH7P223MB0570.NAMP223.PROD.OUTLOOK.COM returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)' 8/18/2024 6:22:32 PM - Server at att.net (144.160.159.21) returned '450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=att.net] [LastAttemptedIP=144.160.159.21:25] [SmtpSecurity=-2;-2] [BN8NAM11FT070.eop-nam11.prod.protection.outlook.com 2024-08-18T18:23:06.932Z 08DCBE7912428EEE](Socket error code 10061)'

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Final-Recipient: rfc822;????@att.net Action: failed Status: 5.4.316 Diagnostic-Code: smtp;550 5.4.316 Message expired, connection refused X-Display-Name: ????

I did send it out using my "Hotmail webpage account", and it sent and hasn't come back yet. So it seems its a Thunderbird issue? Sincerely Keith L. Allen aka Call Keith NiceSeeingYou :-)

How to created new mailing list. The online instructions, last updated 2015, say : "Create a mailing list

   Open the Address Book.
   Select File > New > Mailing List.
   Enter a suitable name for the mailing list. 

but "mailing list" does not appear when i select file> new

Nyc.rr.com cannot send email I can receive email. Everything seems to be set correctly as you can see in the screenshot. Please help. This is a new pc that I am trying to setup. Thank You

I need Thunderbird to keep upper-case letters at the beginning of sentences when I do this. I also need my name to keep the first letter upper-case. Show me how to do this, please.

I can click on View, layout then either Classic, Vertical, or Wide view and nothing changes on my Email inbox. When I installed the update on my desktop the view stayed as it was since I installed the program which I think it was or prior to 115. Thunderbird has been updated to 128.1. When I installed 128.1 fresh install on my laptop it has a card style view and I can't change it no mater which view the check mark is on. Restarting Thunderbird after changing the check mark to different views had no affect. Maybe I am misunderstanding the terminologies.

Hi,Before the last update which changed a lot Now if I reply to a email & need to save it before sending it,I cannot where as before I could reply to a email & needd to save it before sending it,now I cannot WHY & HOW to thanks Darryl

Help! My main email address and another one no longer are listed when I open Thunderbird. I tried to reinstall my main email but was prompted that it already exists. I have not received any email since 7/23/2024. My main email is belaflom@belaflom.com.

My house was hit by a lightning strike and it blew out my computer. It looks like both the drives in that computer are readable. So I am wondering how I can get all my email back into thunderbird. It was a pop account. All email was saved to computer. I'm using windows 10. I tried to just copy the old file at Users/Mike/AppData/Roaming but that didn't work. It didn't bring back all of the folders. Please let me know if there's anyway to rebuild all the folders and emails. Thanks in advance for your help. Mike

hey, After the last 2 updates, my quick filtering (ctrl+shift+K) broke. It works very slowly, it freezes the entire program. Is there any way to fix this? I work on Windows 10, regularly updated

My COX email was transferred to Yahoo a few months ago. I followed the procedure outlined by COX and changed over to Thunderbird as I had used before. Everything worked great until the morning of August 18. I cannot receive or send email. I have tried contacting Yahoo who will not help me unless I subscribe to their Premium Technology package. I would really like to talk with someone from Thunderbird but have not found any help. HELP I cannot receive or send email

I have set the retention policy on my Thunderbird account for 30 days both in the setting for the inbox and the All Mail inbox and I have used the same setting for my account however it only works on the inbox and I have 1745 message in the All Mail folder which intermittently deletes the older messages and then restores them.

Am I doing something wrong?

I have 10 email accounts in my Thunderbird 115.12.2 (64-bit) and I am using Microsoft Windows 10 Pro and all my sent, draft, archives and templates are going into a different folder. I want them to go into the folder from which the email was sent but they are all going into the email tinakeeling@att.net.

I have changed it to reflect the correct folder but then a few days later and every time I restart Thunderbird the program changes the folders back to tinakeeling@att.net

I have even unchecked the box "place a copy in" and when Thunderbird is restarted it reverts back.

What can I do to fix this issue?

See attached picture of what I am talking about

Hi friends,

I already searched for this topic and found that there should exist a file named "msgFilterRules.dat" - but there isn't such file nowhere on the whole drive.

Looks like the message filter rules are actually stored in a file with another name...

But what's that name?

Best regards rumbero

I'm trying to install Thunderbird on my new PC as I can no longer use Outlook (thanks Microsoft). I use Spectrum for my email (rbaldwin2@woh.rr.com), and I'm not able to get Thunderbird to work. I think I'm not getting the settings correct, so need help. I can be reached at my email address, or preferably from a live person at 937-416-9479. Thank you - Bob Baldwin