Firefox Community Forum

I noticed today that there's a small blue cube appears at the tip of the mousecursor inside a firefox window , I guess it's some keyboard shortcut I accidentally activated but can't find any info on where to disable

On another post, I saw that it asked for the last 5 submitted crash reports:

Report ID Date Submitted bp-60f7cb1c-b4d0-4172-b293-69cb80240817 8/17/2024, 3:34 PM View bp-61917a6a-5935-4ab0-aa6a-0a31a0240817 8/17/2024, 3:34 PM View bp-f01c42a8-a0ab-4c00-9263-cd6ea0240817 8/17/2024, 2:56 PM View bp-fdbc3d6c-ab45-498e-8eac-35c9e0240818 8/17/2024, 7:39 PM View bp-846e1af5-619e-41f4-a21c-2c3000240818 8/17/2024, 7:39 PM View

When trying to sign into a sweepstakes like HGTV Sweepstakes, the website will not show the "Fill-in the Blank" area to insert my email address. This happens in all the sweepstakes that I try to enter. If I use Microsoft Edge, the Fill-In Blank is there, but not when I use Firefox. It will work on my laptop in Firefox, but not on my desktop.

I just started getting this error:

Secure Connection Failed An error occurred during a connection to www.newsmax.com.

I cannot find how to make this stop. I will get emails from Newsmax about articles and if there is something I want to read I click on the link in the email. I never had a problem with Firefox not opening the link. This just started and I can not get the link to open. I have Newsmax set up as a home setting. However, after I got the Secure Connection Failed error, I could not open the Newsmax web page even if I typed in www.newsmax.com. I am about to uninstall Firefox and use another browser. Can you please tell me how to fix this?

I'm trying to set up Firefox on a new Windows 11 laptop and having issues.

First, I installed a couple of Add-ons and set them up, I use one to have a Home Page, and another for zoom percentage. And I went into each one and set them up as I want them. But when I closed FF and reopened it, they were gone, as if I didn't install them at all. And all the changes I made to the top part of the browser - icons and overall look - reverted back to what FF is "out of the box."

Also, on my old laptop, I went into about:config and changed the ui.textScaleFactor because the default FF top part is too wide for me. But when I went into it on the new laptop, and changed the number, nothing happened. On the old one, when you enter a different number and hit enter, the change is made immediately.

Also, I did make FF my default browser on the new laptop, at least I think I did. I clicked the link to do that, and it brought me to a window with a bunch of confusing extensions. I changed them all to Firefox, including E-Mail, and I don't even want FF being the default for E-mail. And I did click the check on top and clicked "Make FF the default browser." But when I open FF, I keep getting asked if I want to make FF my default browser and to pin it to the task bar. But it already is!

I should point out, that it's possible I downloaded FF twice, and may have installed it twice. But when I go to Install/uninstall files, just one is listed. And I only have one FF icon on my desktop.

So what is going on?

Yesterday, I noticed after I closed and re-opened Firefox, my browsing session was completely gone - all my tabs and windows, my entire browsing history, website sign-in status, all completely gone. I've been troubleshooting since then.

I've noticed that the 'sessionstore-backups' folder in my profile folder is missing. When I open Firefox, this folder is created and Firefox writes some data to it, but Firefox seems to delete the folder as soon as I quit Firefox. Firefox should not be doing this. My Firefox is configured to open previous windows and tabs, and is NOT configured to wipe any browsing data of any kind when it closes.

As a sanity check, I spun up a Windows Sandbox (briefly, it's a clean, isolated Windows environment) and installed Firefox there. I also enabled the option 'Open previous windows and tabs'. Firefox behaves normally - it re-opens the tabs/windows I had open when I quit Firefox. Great, that's what I expect. The trouble starts as soon as I sign in to sync. After signing in to sync, and letting the initial sync process complete, I open a couple of windows and tabs, then quit Firefox. Firefox begins nuking my browsing session again - the 'sessionstore-backups' folder is erased, and next time I start Firefox, all my windows and tabs are missing, and my browsing history is missing.

So, at this point, I'm assuming something in my synced data has become corrupt. I haven't installed any new extensions lately. I haven't changed any of Firefox's settings that would cause this to happen. The only thing I have done differently lately was enable Firefox Sync in LibreWolf and sign in to sync there. It seems like this session-nuking trouble started after I signed in to sync in LibreWolf. I assumed, since LibreWolf is a fork of Firefox, and because there were no warnings or indications the feature was incomplete/unstable/experimental/etc., that it would just work, that it wouldn't cause any issues. But it seems like it has caused issues. I checked LibreWolf's issues tracker for anything related to 'sync', but I didn't see anything noteworthy.

I've been using Firefox and Sync for numerous years without issue. This session-nuking thing started yesterday.

I use Firefox in a few places, and based on what I saw happen in my Windows Sandbox, this session-nuking issue is going to happen in every Firefox I'm signed in to as soon as it has a chance to sync. Obviously, I do not want this to happen.

What can I do to determine what the issue is? What can I do to check if something in my synced data has become corrupted? What can I do to reverse it? I'm not opposed to completely wiping/resetting my synced data, but I'd rather not if I don't have to. The only thing I would lose sleep over is my bookmarks, but I know I can export them. Are there any debug logs I can enable/look at? Anything I should look for in Event Viewer?

Thanks.

Hello. How can I post HTML code snippets in support.mozilla.org questions ? All HTML code is rendered and none of the usual markdown (``` etc.) works.

When I'm using Chrome Browser every Google related products working smoothly but when I'm using Firefox except (Google) every other websites working smoothly. I even clear cache a lot times & troubleshoot the Firefox too but still facing such problem. It just display No Internet Connection message just for Google products.

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as examples, work perfectly well. This problem MAY have started with a fairly recent version of Firefox (like 127 or 128). See the post right here by another user, earlier Firefox version, with the EXACT same problem:

https://support.mozilla.org/en-US/que.../1455729

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

I use Private Browsing to read a newspaper, not behind a paywall, for the main reason it hides all the adds. But just this last few weeks I keep getting the message "Please allow ads on out site" more and more not a great problem I just refresh the page and like magic gone. I like to open each story in a new tab so when I have read the paper I can have a whole lot of tabs all with just one story so after I read the story I close the tab and still have the paper opened where I left off for quicker navigation in its original tab. I do not have an Ad Blocked running in Private Browsing mode but as you can see the site thinks I am. Is there anything that can prevent this from happening? see attached.

Many thanks.

Pour exemple, lorsque Mozilla installe une mise à jour automatique, nos différents comptes, sur Gmail ou le site "Le Bon Coin", se bloquent et m'alertent d'un problème de sécurité. Pour certains comptes cela devient catastrophiques, car nous avons dans la famille, 2 téléphones qui ne captent pas dans la maison et nous sommes obligés de sortir de notre domicile pour obtenir le code (c'est chouette en hiver lorsqu'il fait froid et qu'il pleut; désolé d'habiter à la campagne!!). Ces problèmes n'existaient pas deux ou trois ans en arrière. Depuis je n'ai trouvé aucune solution! Je souhaitais surtout être sûr que ces problèmes émanaient du petit Renard; 15 ans que j'utilise Mozilla. Ces problèmes récurrents sont problématiques pour toute la famille, puisque mes parents rencontrent exactement les mêmes problèmes. Merci de nous venir en aide. Cordialement.