Firefox Support Forum

When I try to click on certain key buttons in webpages, nothing happens. examples: "Sign in" won't sign me in. A field that lets me change number of products desired won't let me fill change the number. Only seems to be executable (CTA?) buttons. Thanks for any help.

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

If I press and hold the arrow key, the page scrolls for a few lines and then there is a delay of about a second before it actually starts scrolling. How do you remove this delay? For example, hjkl works exactly how I want it to in the vimium extension, but I'm also using home row modes, so I can't use it. I'm not talking about smooth scroll or something like that. I also tried Yet Another Smooth Scrolling WE and it's not what I was looking for. This delay also common to chromium.

Hi,

I've recently had a full Windows reformat, and I'm setting my PC back up. I used the Firefox profile to resync my data to the new Firefox install, but I'm encountering a glitch with Youtube where I'm already signed in(Gmail, and all Google-related products work perfectly fine), but it's not capturing that data somehow.

I've attached a screenshot where, on the right you'll see my sign in was successful, but on the left where my user platform should be, it's prompting for a Sign in. Clicking on Sign in only refreshes the page, and I have limited options as to what I can do with my profile if I were to click on my profile picture at the top right corner. Additional screenshots labeled Firefox.jpeg and Chrome.jpeg that shows what I can see on Firefox(glitched) vs what I should be seeing normally (which I used Chrome for this example). As you can see it's severely limited, and none of the options allow me to sign out or change much of my Youtube profile.

Steps I've taken so far: - Reinstalled Firefox - Removed previous profile via profileOLD.ini - Disabled all Extensions - Cleared Cookies - Tried to add Cookies exemption for accounts.google.com and accounts.youtube.com, still a no go - Tested with several Google accounts, same issue - Tested with other browsers including Edge, Chrome, and Opera, I'm able to play Youtube normally.

It worked perfectly well just this morning before my reformat, but when I reinstalled Firefox, and it synced with my Firefox account, it just happened.

hi, on the top right there is a search bar. for the history i normally highlight the word and press delete, now thats not working, why is this and how can i fix this issue?

Hi!

Every 10-15 days Firefox crashes on one of the machines.

The only error I have is the "No mapping between account names and security IDs was done" in the Event Viewer at the time of the crash.

Firefox and the system fully up to date. The system exhibits no other issues.

Windows 11 Pro, no domain, crashes happen on multiple accounts on that machine.

The user is not signed in at the time of the crash. They have been using the same add-ons for years, but just to rule it out, Troubleshooting mode was attempted to no avail.

AV has been completely removed temporarily to avoid any conflicts.

I have changed my default search engine, but the setting is not applied on my other devices. I have had to manually change it for each device. I have checked my Sync settings and everything is checked.

Ctrl+Shift+D does not bring up bookmark dialog [no response]. Only way to "save all tabs" now is to press alt+B, then move mouse pointer to dropdown menu and select the "save all tabs" menu item with the mouse poiter [only]. This kind of defeats the "keyboard shortcut" approach to ease of use. Previous behavior was by pressing Ctrl+Shift+D would bring up a save bookmarks dialog, and I'm done. I use a lot of "save all tabs". This is only become an issue since apparently installing Firefox v115.12.0esr version 2 days ago, which I didn't hardly remember happening. Although I am running Win8.1, but as stated this was not issue before the newer version Firefox installed. This does not appear to be a Win8.1 incompatibility issue. I have intended to upgrade to Win10, but have other more pressing events recently [accidents, hospitals, etc, etc,etc.] My keyboard tests OK. The Ctrl+Shift+D combination registers as an OK keyboard combination. [?] I've run FF with extensions disabled - same results. [?] Thanks.

Hello, I cannot log in to Twitter/x.com with the Firefox browser. There is a constant loop when registering. Firefox browser does not connect Twitter/X.com.

Thanks for your Help.

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

So my firefox crashed, I had over 50 tabs with information I want to read later when I have time, so they usually pile up. I tried to restore when I got the error when starting up firefox. It said it was successful, but there were literally no tabs available.

Is there a way to access older syncs? Since I assume my now synced state is this empty hell.

br Andreas

I normally have a few tabs open all the time. When I close FF with the windows x on the title bar it closes and when I click the FF logo pinned on the taskbar FF opens with my previous session tabs, this is normal way work. Then for some reason it suddenly changes so when I open FF I get a new window with no tabs. I usually can recover this with >History>Recently closed tabs. But if FF is started with a link in a document, I deal with that and when it closes I realise that it had opened a new window, when it closes there is no recently closed tabs history and I've lost them all. I think this happens because the link opened a new window and closed it automatically and now because it had no more tabs open there is no tab history to recover. But then it stays like that. Every time I open FF it opens a new blank window, I click the >Recently closed tabs and get it back. Then close the new blank window then close FF but it doesn't re-open with the previous tabs even though it's set to do so. It works OK for a while and then suddenly starts this aberration. I've tried getting help on this before and was advised to close FF >3Bars>Exit but that closes all open sessions rather than just the one I want to close. This problem has been on going for a long time and is extremely annoying when all the tabs are lost. I even suggested that there could be a session stack maybe 10 or 20 so we could open that and recover any of the stack sessions we wanted. I'm sorry to say that FF is not the reliable browser it once was.

Can't figure out to delete but Found answer here https://support.mozilla.org/en-US/questions/1449974

Every time I open my Firefox browser (it is my default), even during a session when the browser has not closed, I get a pop-up prompting me to download an update. After numerous attempts to download the update, it still did not show up in my download folder nor did I see the download run or prompt a "finish". I checked download history and finally see that it says it installed on 6/25 but I am still getting repeated prompts to download and install an update.

This is maddening. I am using Windows 10 Enterprise on an HP Elite Desk.

Please help me fix this!

After updating Firefox, when searching on Google, it no longer recognizes my location. I'm in Minneapolis, but when I bring up maps, it shows Austin TX. I did try to update my default location on my computer, but it still keeps showing my location as Austin TX. Maps works fine on Microsoft Edge

I signed into the web browser and turned on Sync, and I did a new windows installation. When I re-downloaded firefox browser and signed in, I lost all my open tabs. Under connected services I can still see that my session from before I did the windows installation is still logged in, and I was wondering if there is any way I can retrieve my open tabs from that instance?

Thank you very much!

27 June 2024 17:41 MDT

the latest updates to firefox have ruined access to youtube videos causing extensive loading delays and in some cases not allowing the youtube article to load at all using DuckDuckGo youtube runs fine

When trying to login to my AT&T account from fire fox the page continually refreshes and will not load. Microsoft edge will login fine. Anyone know the solution?