Firefox updates everytime I restart the Pc and loses all preferences and personalization.

Hello everyone, Everytime I restart my PC (Win 11) Firefox updates, even when there's no updates to install. At the same time It loses all personalization on menus and b… (read more)

Hello everyone,

Everytime I restart my PC (Win 11) Firefox updates, even when there's no updates to install. At the same time It loses all personalization on menus and browser preferences. It retains extensions, bookmarks and passwords, but the rest is always gone. I reinstalled, refreshed, deleted everything and everytime I try to reinstall, it happens ALL over again. Can anyone help me?

Asked by Mauricio Leite 17 hours ago

Copies & Folders option in the account settings

I have 10 email accounts in my Thunderbird 115.12.2 (64-bit) and I am using Microsoft Windows 10 Pro and all my sent, draft, archives and templates are going into a diffe… (read more)

I have 10 email accounts in my Thunderbird 115.12.2 (64-bit) and I am using Microsoft Windows 10 Pro and all my sent, draft, archives and templates are going into a different folder. I want them to go into the folder from which the email was sent but they are all going into the email tinakeeling@att.net.

I have changed it to reflect the correct folder but then a few days later and every time I restart Thunderbird the program changes the folders back to tinakeeling@att.net

I have even unchecked the box "place a copy in" and when Thunderbird is restarted it reverts back.

What can I do to fix this issue?

See attached picture of what I am talking about

Asked by Tina 3 weeks ago

Last reply by Tina 18 hours ago

New iOS Firefox bug

The "previous page" functionality was fixed with the last update (8/??/24); but a new bug has presented. If I had a tab with the homepage, if I leave that tab and return… (read more)

The "previous page" functionality was fixed with the last update (8/??/24); but a new bug has presented.

If I had a tab with the homepage, if I leave that tab and return to it, the home page with its 16 shortcuts is gone, and all that appears is a blank, grey page-- and nothing is clickable on that blank page. So I have to delete the non-functioning home-page and create a new one.

There was no option to classify this post as a bug report.

Asked by jonstubbs1 18 hours ago

Installing Thunderbird

I'm trying to install Thunderbird on my new PC as I can no longer use Outlook (thanks Microsoft). I use Spectrum for my email (rbaldwin2@woh.rr.com), and I'm not able to … (read more)

I'm trying to install Thunderbird on my new PC as I can no longer use Outlook (thanks Microsoft). I use Spectrum for my email (rbaldwin2@woh.rr.com), and I'm not able to get Thunderbird to work. I think I'm not getting the settings correct, so need help. I can be reached at my email address, or preferably from a live person at 937-416-9479. Thank you - Bob Baldwin

Asked by rbaldwin2 18 hours ago

VCF is set as standard

It seems that Thunderbird has set a checkmark for the new feature Attach VCF to the messages I send. But I think that programs should never change my settings without exp… (read more)

It seems that Thunderbird has set a checkmark for the new feature Attach VCF to the messages I send. But I think that programs should never change my settings without explicitly telling me. It is now unticked.

Asked by Bjørn 18 hours ago

troubleshoot mode then Refresh Refresh

My firefox frequently, several times a week, locks it configuration information and that of the add ins. One of the symptoms of this is a number of sites will not let me… (read more)

My firefox frequently, several times a week, locks it configuration information and that of the add ins. One of the symptoms of this is a number of sites will not let me enter passwords. I also use "Update Scanner" add-in and when the sites that I am monitoring do not show up in the sidebar, I know that it has happened again.

The only way that I have found to fix it, other than a clean install after deleting all vestiges of of it on the computer and registry etc. Is to Enter Troubleshoot Mode and then use the options to Refresh, and Refresh again. I then have to configure everything else from the settings page and the configure toolbar.

I have started up in troubleshoot mode, removed all addins, done clean installs, Yet I still have the problem. I am sure that the problem something with my computer setup. As I have other machines that do not have this problem.

I would like to get some guidance of ways to figure this out.

Asked by tweiner 19 hours ago

Card Autofill Does Not Work

I'm on android 10 on a Galaxy note 9, and whenever I try to use the payment Autofill feature, it fails. The information from the card is simply not added to the form fiel… (read more)

I'm on android 10 on a Galaxy note 9, and whenever I try to use the payment Autofill feature, it fails. The information from the card is simply not added to the form fields.

It doesn't matter what site is used, nor which card. I have verified that the card information is correctly saved by re-entering both cards. I've tested on multiple sites.

Firefox 129.0 (Build #2016035991), hg-2d113ed75bf0+ GV: 129.0-20240801122119 AS: 129.0

Asked by Ben Holland 19 hours ago

certificate selection

I have several certificates installed which all appear in the Certificate Manager 'Your Certificates' tab. There are no entries in the 'Authentication Decisions' tab. … (read more)

I have several certificates installed which all appear in the Certificate Manager 'Your Certificates' tab.

There are no entries in the 'Authentication Decisions' tab.

When navigating to a web site, I am not prompted to choose a certificate to login however FF always uses certA to login. How do I change the setting to use certB to login?

Asked by Jeff Belanger 20 hours ago

Accuweather login does nothing

I run win10 pro 64 bit. The latest version of Firefox 129.01 has caused my Accuweather Premium program to stop working. When I go to log in the program doesn't respond. I… (read more)

I run win10 pro 64 bit. The latest version of Firefox 129.01 has caused my Accuweather Premium program to stop working. When I go to log in the program doesn't respond. I have deleted my cache,data and cookies. I've removed the Accuweather URL. I've uninstalled & reinstalled Firefox and restarted my computer. All my other web apps work. I've spent 2 days working with Accuweather tech support, but they're out of ideas. They say it must be your browser. It worked until this latest update. I've prevented my laptop from accepting this latest update because it still works on the laptop,which is configured the same way as my desktop. Any help would be appreciated. Thanks, Steve Toher

Asked by stoher9 20 hours ago

Compacting folders loses all email content from inbox

Thumderbird asked if it could compact folders. Said yes. Now all that shows is the title line for all emails in inbox, but NO content displayed. Can still see conten… (read more)

Thumderbird asked if it could compact folders. Said yes. Now all that shows is the title line for all emails in inbox, but NO content displayed.

Can still see content in emails that are in other folders, seems to be only inbox that will not show content of the emails

New emails arriving will show content as well as some old old emails in inbox

Asked by cwr1946 22 hours ago

Anyone else having trouble logging into Chase's Web site?

I am not the one using Firefox for iOS; my sister is. I am not looking for an actual fix at this point, I just want to know if anyone else is having the problem. My sist… (read more)

I am not the one using Firefox for iOS; my sister is. I am not looking for an actual fix at this point, I just want to know if anyone else is having the problem.

My sister was having no problem logging into Chase with her 8th gen iPad until about a week ago (my apologies, I don't know the exact day). She tried to log in, and the Web site took her to the system requirements page.

The weird thing is, her system was fine according to their list. But she updated to the latest iOS (18-something) and then the latest Firefox for iOS 129.0.1 (she doesn't like .0 versions and always waits for .0.1).

She got the same error.

Chase insists that the problem is hers. Personally, I don't trust a corporation that big farther than I can throw their combined offices on the planet. Is anyone else getting this problem?

Again, I am not looking for a fix at the moment, just looking to find out if the problem really is in her set.

Thank you.

Asked by khindall 20 hours ago

Folder Compacting renders emails unreadable

In attempting to address inbox message duplication in Thunderbird (https://support.mozilla.org/en-US/questions/1453812#answer-1666737), I've been systematically deleting … (read more)

In attempting to address inbox message duplication in Thunderbird (https://support.mozilla.org/en-US/questions/1453812#answer-1666737), I've been systematically deleting thousands of old emails from my inbox, followed by a folder compacting.

Now, many of the remaining messages are unreadable. Most appear to be blank /empty, while some appear as gibberish text. I've tried repairing the folder using the tool in Folder Properties. That may have made the problem worse.

Asked by atscomms 1 day ago

Last reply by atscomms 21 hours ago

Can't play netflix. Error code F7701-1003

I'm getting the F7701-1003 error every time I try to play Netflix (works fine on other browsers). I tried every step of this guide this guide and triple checked it. I tri… (read more)

I'm getting the F7701-1003 error every time I try to play Netflix (works fine on other browsers). I tried every step of this guide this guide and triple checked it. I tried uninstalling, resetting profile, I that checked resistfingerprinting is turned on. I'm kind of at a lost. At this point I'm being forced to use other browsers...

Asked by Nikolay Minev 1 day ago

Last reply by Nikolay Minev 21 hours ago