All Products Support Forum

I have over 35 email accounts, which I use Thunderbird to collect. Love Thunderbird for well over 2 decades!

I am wanting to have 2 of my email addresses to be downloaded before all the others. I have indeed successfully "moved" these 2 accounts to the top of my account list (Shift and mouse). However they are not downloaded in the order of the account list.

How do I accomplish this? Is it possible?

I created a ticket, and it auto-responded to run this by the Volunteer Community. I really want this to be handled by support, but welcome anyone to give me a solid answer.

Mark Robbins

This there a "Global" Message Filter Rule where you can change an Apply Filter When: to ALL your Message Filters?

Example: I'd like to add "Periodically, every 10 minutes" to ALL my current Message Filters. Currently, it looks like I have to Edit each and every one of them?

Thank you in advance.

When I launched Thunderbird today, it would not connect to one mailserver: imap.mailfence.com. At the same time, Thunderbird said to restart to update to 115.2.2. After updating, it still refuses to connect. There is nothing wrong with Mailfence and I do not find anything wrong with the configuration settings in Thunderbird. I even tried to set up my Mailfence email account again but it failed because it could not connect. Ideas? Thank you.

We had a storm and now email doesn't work. We are a business and have to have email. I've went in and changed the Mozilla password and when go back to email it won't accept it. Emails aren't coming through. Can't sign in. What do I do?

I get the pop up that includes Add Security Exception

 You are about to override how Thunderbird identifies this site.

Legitimate banks, stores, and other public sites will not ask You to do this. Location:

This site attempts to identify itself with invalid Information. Unknown Identity The certificate is not trusted because it hasn’t been verified as issued by a trusted authority using a secure signature.

 Permanently store this exception

I am in Australia and Optus is my email provider. They have checked all is working at their end and suggest I contact Thunderbird which is why I am here.

Thanking you for trying to help

Download Web plugin to access my Security DVR. When I type in the IP of the DVR, firefox will momentarily go to the plugin but then says it needs to be downloaded. HELP

Thank you

You haven't installed the plugin or it is not the latest version.

Please click download to download the latest plugin.

Please close browser before plugin installation.

Hello. Some of my messages are not displaying in text or HTML as they should. I have tried changing settings to solve this but setting as Automatic or HTML or text, nothing solves the problem. I shall paste a partial email so you can see what I mean (I have deleted personal information):

--=_af7feabd2a6b651b4d3d6af10b5cde55 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit

Dear James,

Thank you very much for placing an order with Rollercoaster Records!

Here are some order details for your reference:

Order Number: 5066

Detailed Invoice:

View

Date Ordered: Wednesday 26 June, 2024

Here is the list of products on your order:

       Product name
       
       
       Model
       
       
       Qty
       
       
       Total (inc)
       
          
           
                       
                     
           
           CRICKETS - The Alternative "Chirping" Crickets- Mono, Stereo & Remixed 
           
           
           RCCD 3081B
           
           
           1
         
           
           £12.00
    
       
         

This is the summary of your order with us:

           Sub-Total:

           £12.00
       
         
           Zone Table  (Royal Mail):

           £7.50
               
           Total:

           £19.50
       

As per your instructions we will deliver your order to the following address:

This billing address will be used for the invoice:

You have chosen the following payment method:

Your special instructions or comments were as follows:

Once again, thanks ordering from us! We will be in touch in due course to update you on our progress with it.

Please don't hesitate to contact us at  should you have any questions.

Kind regards,

The team of Rollercoaster Records --=_af7feabd2a6b651b4d3d6af10b5cde55 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

<a href=3D"https://www.rollercoasterrecords.com"></a> = Rollercoaster Records - thank you for your or= der 5066 from 26 Jun 2024 26 Jun 2024 Dear James, Thank you very much = for placing an order with Rollercoaster Records!</= </p> span> <p>Here are some order details for your reference: <p>Order Number: 5066 Detailed Invoice: <a href=3D"https://www.ro= llercoasterrecords.com/account/history-info?order_id=3D5066">View</a> = Date Ordered: Wednesday 26 June, 2024 <p>Here = is the list of products on your order: = </t= r> <t= d class=3D"image" style=3D"vertical-align: top;width:100px;border-top:1px s= olid #e0e0e0;padding:5px 10px;"> </td> = <td class=3D"name" style=3D"font-size:14px;vertical-align: top;border= -top:1px solid #e0e0e0;padding:5px 10px;">CRICKETS - The Alternative "Chirp= ing" Crickets- Mono, Stereo & Remixed </td> = <td class=3D"model" style=3D"font-size:14px;text-align: center;vertical= -align: top;border-top:1px solid #e0e0e0;padding:5px 10px;">RCCD 3081B</td>= <td class=3D"qty" style=3D"font-size:14= px;text-align: center;vertical-align: top;border-top:1px solid #e0e0e0;padd= ing:5px 10px;">1</td> <td class=3D"price= " style=3D"font-size:14px;text-align: right;vertical-align: top;border-top:= 1px solid #e0e0e0;padding:5px 10px;">=C2=A312.00 Product name Model Qt= y Total (inc) </span></p> This is the summary of your order with us: = = Sub-Total: =C2=A312.00 Zone Table  (Royal Mai= l): =C2=A37.50 Total: =C2=A319.50 As per your in= structions we will deliver your order to the following address: James = Stathatos 18 Country Club Drive Red Hook NY 12571 United States= This billing address will be used for the invoice: James Stathatos 18 Country Club Drive Red Hook = NY 12571 United States You have chosen the following payment = method: PayPal Express API v2 <p>Your spe= cial instructions or comments were as follows: <p>On= ce again, thanks ordering from us! We will be in touch in due course t= o update you on our progress with it. <p>Please don't hesitate to co= ntact us at  should you have any questions. <p>Kind regards, T= he team of Rollercoaster Records Copyright © 2024 Rollercoaster Records Ltd. <a href=3D"https= //www.oscommerce.com">Powered by osCommerce</a>

--=_af7feabd2a6b651b4d3d6af10b5cde55--

Short background: Critically low on disc space. Windows pointed out a potentially extraneous 8.5gb NS3TMP Thunderbird file. Extensive Googling convinced me it would be safe to delete this file. To be safe (HA!) I first copied it to an external drive just in case things went south. They did.

After the copy, I went back and deleted the NS3TMP file. However, much to my horror, instead of deleting 8.5gb as expected, 30.5gb got deleted. After that, Thunderbird would not start claiming my profile was missing.

I copied the 8.5gb backup file back to its original place. No joy. Same message from Thunderbird.

At this point, I recreated my profile pointing Thunderbird to my Outlook email account.

I could now sign into Thunderbird and T'bird started populating the inbox and sent folders, but only partially. Worse (MUCH worse) my critical Thunderbird local folders were nowhere to be found. I attempted several folder recovery procedures to no avail.

I confess, I do not know how Thunderbird works its magic behind the scenes. Were my local folders part of the surprise 30gb file deletion and thus gone for good? Would the original emails that had been dragged into the various folders still be sitting on Outlook's servers?

As I said, totally self-inflicted but hopeful there's a road to recovery.

Any assistance or consoling words would be much appreciated.

My e-mails fail to be delivered to my inbox immediately. They are held up somehow and then suddenly appear days later as a batch of them as though they have been held in a storage box.

When I restart Mozilla Thunderbird, my S/MIME certificate preferences under Account Settings seem to break.

When I initially select a certificate, both the common name/certificate name and the certificate fingerprint appear in the interface (see Working Settings.png). However, after restarting Thunderbird, only the common name/certificate name appears in the interface, and I cannot use S/MIME to sign messages (see Broken Settings.png). When I attempt to do so, I receive the following error message:

Send Message Error Sending of the message failed. You specified that this message should be digitally signed, but the application either failed to find the signing certificate specified in your Mail & Newsgroup Account Settings, or the certificate has expired.

To be clear, Thunderbird has no problem finding and using the certificate right after I set it—the problem only appears when I restart Thunderbird and the appearance of the certificate in the settings changes. The certificate does not expire until April 2025, so this is not the issue. The issue also occurs with another account using a different certificate that is also unexpired.

I am using Thunderbird 115.12.2 (64-bit ESR) on MacOS with Apple Silicon.

Hello,

My friend recently encountered an issue where he can no longer send email messages. Suddenly, all the buttons in the "Message" tab, except for "Create," became disabled. Additionally, the "Send" related buttons in the message creation window have disappeared.

I attempted to restore these buttons using Alt -> Toolbox, as suggested by similar questions. While the buttons do reappear in the toolbox view, they vanish again once I exit that view. All outgoing servers are configured correctly, and this setup has worked for several years without any problems. It seems that something is now blocking the ability to send emails.

We also tried updating and reinstalling the Thunderbird client, but nothing has resolved the issue.

Attached, you will find images of the disabled menus and proof of the correctly configured outgoing servers. Apologies for the software being in Russian; I hope it's still clear which buttons are disabled since the interface layout is the same.

Any suggestions would be highly appreciated! Thank you.

Hello,

I have been using Thunderbird for many years without any issues. I recently bought a laptop running Windows 11. On this machine, I have two accounts that cannot send emails via SMTP. What is puzzling is that I can retrieve emails through IMAP without any problems.

For another account I had to use STARTTLS to get it working. But on my Windows 10 machine, the same account is sending emails correctly with SSL/TLS.

Thunderbird is allowed through the Windows firewall and is on the antivirus whitelist.

I recently fixed an issue (connecting to Gmail) by allowing cookies, so it might be a simple fix like that.

Could someone help me, please?

Many thanks!

Hi!

I realised that Thunderbird keeps deleting my messages in every account from the trash folder. I didn't change any of the settings and I checked them again - as you can see in the screenshot, the settings say to not delete messages in the trash. It's a catastrophe, because I've lost messages that I had to check again.

-> Is there any way to restore messages that Thunderbird deleted without my permission? -> Is there any way to make sure that Thunderbird does not delete messages any more?

Thank you!

Version: 115.3.1 on a Mac

Hello,

When the primary password window opens and I click Cancel, can that window close AND can it prevent Thunderbird from opening?

Example: what if I bring my pc to a repair shop and they open thunderbird and click Cancel on the primary password window. They can See my previously viewed email. I do not want them to see those. Clicking Cancel AND closing Thunderbird would prevent them from seeing emails.

Could this be a future enhancement?

Thanks

Jim

Hello, I am using Firefox on a new computer, and I have a bizarre problem that I never experienced on other computers. The 'recently closed tabs' and 'recently closed windows' options are disabled. They are grey, and I can't click them (see image). Also, the 'reopen closed tab' when you right-click one of the tabs is disabled (grey). I have tried to search everywhere why it can happen and found nothing. Any advice on how to enable this option? Thanks

Hello,

I am new to Thunderbird and need help with configuring the 'Copies & Folders' tab in Thunderbird 115.12.2 (32 bit) running on Windows 10.

Background: I have just set up a pop3 account to download and locally store all incoming messages to my inbox and also to keep a copy of those messages on the server.

I want to store all sent messages for that pop3 account locally too, in a 'sent' folder.

Questions: 1. If I have more than one pop3 account set up like this, do I: (a) set up a separate 'sent' folder for each of those accounts; or (b) set up one 'sent' folder containing sent messages for all pop3 accounts, or (c) is it personal choice?

2. How do I set up: (a) a separate 'sent' folder for every pop3 account? (b) a single 'sent' folder for all pop3 accounts?

3. Can I keep a copy of all sent messages on the folder in addition to storing the locally; and if so how do I configure this?

4. How do I set up the Drafts & Templates section for the above scenario? My preference here would be to have one drafts folder for all pop3 accounts. I don't use templates.

5. If I uncheck the 'keep message archives in' check box, will that turn off automatic archiving and keep all incoming pop3 messages in the inbox?

6. Is there an up to date manual for Thunderbird? I can't find one.

Many thanks for your help with this.