All Products Community Forum

For several days, on all sites I have visited with shopping carts, a low-opacity grey rectangle appears in the upper right hand corner of the screen. Nothing appearing on the screen covered by the rectangle will respond. And usually, the shopping cart button, and/or the search field are behind it.

I am forced to change to using Safari or Chrome if I am going to buy something (unless it's Amazon, that's the only shopping site I have used that seems to be free of this weird obstacle).

Recently I cleared my Firefox browser history. After doing that, I can no longer sign into Amazon.com website. What am I doing wrong? Here is the message I'm getting:

Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I was working with Tools->Message Filters to add another domain name into the account's e-mail address line vi the Edit... button. I did something I am clueless as to what it was, and now ALL an this account's INBOX contents are in JUNK

• running a test send to this account, the incoming mail automatically goes into the JUNK folder.
• JUNK now contains all INBOX contents (going back to 2014) as well as messages manually tagged as junk/spam
• copying-pasting one or more Subject lines from JUNK to INBOX doesn't work
• all mail stays in JUNK and nothing stays in INBOX
• somehow it's as if I've made INBOX be a symbolic link to JUNK.
• this happens on all my machines:

-- Mac running Monterey 12.6.1 with Thunderbird 115.10.1 (64-bit) -- Mac running Monterey 12.7.6 with Thunderbird 115.10.1 (64-bit) -- Mac running Sonoma 14.4 with Thunderbird 128.1.0esr (64 bit)

In this account's Tools->Message Filters, clicking Edit for SpamAssassinYes, and then not doing anything and simply clicking OK, a notifier window comes up stating:

Search Terms Invalid This filter cannot be saved because the search term "Junk Score Origin isn't" is invalid in the current context.

I've never intentionally edited the SpamAssassinYes Filter

HOW CAN I RESTORE INBOX TO FUNCTION CORRECTLY?

Hi,

I've been using Thunderbird for a while now, and while I generally like it, there is a huge problem: Sometimes, for no apparent reason, it doesn't retrieve any emails from either of the two accounts that I have connected to it. This happens maybe once a week or so, and it can take a few hours for me to notice, because it simply looks as if no new emails would be coming in - which is perfectly possible. But then someone tells me they sent me an email two hours ago, or I shut down the computer, and when I reboot it later, several emails I retrieved that should have been in my inbox much earlier. Once I notice the malfunction, closing Thunderbird and launching it again will fix the problem. But I'm a freelancer, I could miss important emails or job offers, so I need my email client to be reliable. Is this a known issue? Any idea what I could do?

I have Windows 10, by the way.

Thanks

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

I've tried restarting and reinstalling Thunderbird but no change in this blockage since Tuesday. I am running Windows 11 Pro and Thunderbird 128.1.0esr (64-bit). Downloading chunks of email from Comcast and trying to import them doesn't work. Please advise as I am stuck. I will check your answers on Comcast server as I can not read them directly.

Thunderbird is taking a photo attachment from one message and attaching it to all new messages that I open, replacing the message text with the photo. Restarting Thunderbird and restarting the computer did not help.

My colleague, like me has been using Thunderbird for years, thank you. He has just purchased a new printer (Epson 2200) and he can no longer print any emails. Clicking on print brings up the box with 'Save to pdf' the ony option. We have gone into Troubleshooting Information and the printer appears in the print_printer line. We have also tried clearing the 'Clear saved print settings'. After we restart TB, no change, still unable to print with 'save to pdf' the only option. We have removed and reistalled the printer, which will print anything else outside of TB.

TB is up to date with the Nebula version. Windows 11 on new Acer Laptop.

Can you help?

Thank you

Don Semmons

See attached image. Every time I start Thunderbird or refresh my emails, it attempts to delete a folder called "temp", and then fails to poll it.

The folder is not listed in Thunderbird or the Gmail web interface. I deleted it manually a long time ago. For some reason Thunderbird seems to be remembering it.

How do I clear this phantom folder out of my profile?

Have used Thunderbird with Comcast/Xfinity for over 10 years. I can receive all of my email on Thunderbird. About 6 months ago I started to not be able to send emails from Thunderbird sporadically, but it has escalated to the point of not being able to send emails of my comcast.net accounts at all. From my gmail accounts I can send messages just fine through Thunderbird. Three weeks ago I spent 2 hours on the phone with Xfinity. Reset all the passwords, checked all the settings, etc etc. For the rest of that day I could send all emails through Thunderbird. Ever since that day, same problem. I spent another 2 hours on the phone yesterday with Xfinity and they are sending my issue to a 3rd or 4th tier support person. They say there is no guarantee they will find a solution and that I won't hear back until Monday or Tuesday. Also this is the same problem on 2 different computers. One computer has the newest Thunderbird update to version 128.1.0esr and the other has the last version of Thunderbird as 115.14.0.

Here is the exact error message I get when I try to send an email:

Sending of message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-s2p-647654.sys.comcast.net resomta-s2p-647654.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available.

The numbers after s2p- change for each attempt to send an email.

Believe me I have tried all sorts of different settings and I have read practically all of the solutions I could find on Mozilla's support forums and articles.

Really need help on this one. Jennifer

I changed my apple ID on iphone and MacBook pro but it is giving me a FAILED log in when I am on my MacBook. I put retry and cancel and it will not let me get past and send emails

When I select messages to delete that are downloaded to TB and then press Del, it can take 20 -40 seconds for the selected messages to actually be deleted. This a Windows 7 Pro system. I don't have the issue on my Windows 11 Pro system. It's annoying. How do I stop it?

I am a 20-year (give or take) user of Thunderbird, and it is getting almost unusable.

I am hopeful someone can help.

A lot of context....

My principal account is at Comcast (POP3; normal password), but a consulting gig has caused me to add a Outlook account (POP3; OAuth2). And I think that (along with Thunderbird updates within the past year) are the cause of my issues. And the only circumvention I have found is restarting. And yes, I have a large, multi-decade collection of e-mails in about 100 local folders.

Issues that appear intermittently:

1) Pauses (for instance, while composing e-mails) lasting up to 15 seconds where Thunderbird is unresponsive to keystrokes or other UI gestures. 2) Sometimes there are permanent "(Not responding)" lockups. Also there are times where the address book is inaccessible until Thunderbird is closed and restarted. Restarting is also the frequent cure for the persistent authentication issues. 3) Inability to access address book implicitly or via menu item 4) On start-up, generally both accounts get authenticated, but I keep getting nags to enter the Outlook password - If I ignore the nag, it pops up every couple of minutes. If I enter the password incorrectly, it tells me, but if I enter it correctly the login screen goes away, but login screen reappears within a few minutes. 5) Likely in conjunction with (4) above, I intermittently cannot send e-mails outbound to the Comcast account, with Tbird complaining about authentication; reentering the Comcast password does not help until I restart. 6) If (5) above happens, when I restart Tbird, I have to reenter Comcast passwords, even though I always select "remember password" 7) nstmp folders keep getting created.

Thank you for any assistance you can offer.

Jonathan

I'm trying to copy the data from a PC running xubuntu 2022 onto one running Ubuntu 2024.

I'm following the instructions here (https://www.google.com/search?channel=fs&client=ubuntu-sn&q=moving+thunderbird+data+to+a+new+computer) and all seems to work up to and including "On your destination computer" step 7 (Close Thunderbird). Step 7 "From your Thunderbird profile folder in File Browser, go up two levels" - this sends me to "Common". Step 8 Right click inside the folder, then select Paste.

Here's the problem: we're not told what to click on, but I assume it's ".thunderbird", which only contains 11 items although apparently 348 were transferred. Clicking on empty space (I tried that in desperation) doesn't work. I'm probably overlooking something obvious, but I can't see what that might be. Any suggestions gratefully received. In the meantime, I will keep trying and if I somehow get it to work I'll let you folk know.

When I open Thunderbird it opens my inbox but doesn't download new e-mails. Box appears which asks for new password. Putting this in does nothing. Demand re-appears. After a few minutes its sorts itself out & downloads new e-mails. This has been happening with Outlook & Plusnet e-mails.