Thunderbird Support Forum

I have a new windows 10 machine and have a new install of Thunderbird. Hosting email server has 2966 emails that I would like to recover. Started process of downloading them and got to 1895 when it failed with the error message "Unable to write email to mailbox" Check the settings. Tried removing the account and recreating it. Removed the 1895 emails that I have downloaded and got the same result. It seems to be broken some where between Thunderbird and the hosting mailserver as I can login via webmail and see and read the balance of 1071 emails. Techs at the hosting server company have no idea what could be causing the problem. Any help would be appreciated. Regards, Richard

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come down via IMAP, sadly). Most emails do download and are correctly rendered. But around 10%, starting usually a month or so back from the high water mark of last update, show email source code (text of headers, mimeparts, etc.) for a totally different email than the one highlighted (a few days later, different sender, etc.) Checking the message on Yahoo, it renders correctly. There is no pattern to the corrupted messages: they can be from mailing lists, company marketing mails, an alert from my local town, whatever.

Once the error occurs, it is consistent across Thunderbird shut-and-restarts (still showing same wrong email source as before). Emails to either side (earlier and later) render properly in the message pane.

Double Clicking the message to it's own child pane renders a pane with Subject and From as blank, and the same email source text for a different email. Forwarding the email puts the email source code in as text (I was hoping the act of refreshing and reformatting might grab the correct content, but no).

Doing a Repair Mailbox (which seems to mean "download headers again, then download all the mail again" does seem to correct for a time (including the previously corrupted emails now rendering correctly)... but within a day or two, a new crop of messages will be corrupted, and the dance starts again.

Windows 10, 64 bit. Norton 360 set to exclude all mailbox directories. Thunderbird 115.12.2 (64-bit), though this has been happening since 110. No plugins, no extensions.

Are there diagnostic logs or other info I can share that can help us figure this out? I really like Thunderbird, but it's just unusable here. Outlook, Apple mail, other tools don't seem to have this problem.

Hi I have just installed thunderbird and I have 2 email accounts. In both of the accounts I can't find the "sent" folder. Thunderbird is showing only the inbox folder and the trash folder.

Can you help pls?

Hi, I am hoping to have two thunderbird downloads/accounts on the same computer.

ie can I run 2 separate thunderbird portals -

one for my talktalk emails

and a completely separate one for my gmail/google accounts.

I know I would be able to load the gmail/google onto my original Thunderbird account (but I would like to keep them completely unconnected)

Thanks in anticipation, HM

Is there a way to remove the "read" message bar at the top of the mail. It shows all the messages you have read, so I don't have to keep deleting them. I've looked all over and can't find anything about it. TIA Linda

Since my husbands departure, I have had the hardest time trying to access my husbands accounts. Luckily we have recovered many, but one of the most important ones is his thunderbird account. He is due to receive important information that I as his wife am unable to access. Can someone please point me in the right direction. I can be reached at [edited @gmail.com ] Thank you for your time, Chun Walls

[edited: phone# and email from support forum]

I've managed to migrate emails from Outlook 2007 to Thunderbird 115.12.2 (64-bit). Everything was going great until I marked the messages as read. Now, I can't see the messages. I don't want that. I want to be able to archive my emails in folders -- I have the disk space to do so. How do I get my emails to appear (Thunderbird shows email counts, just can't see the messages), and fix it so that I don't lose them again?

Thanks for the help with the screenshots David. Here are the 3 screenshots 1.) Error message on bottom right. 2 & 3) Incoming and outgoing server settings. Looking forward to solving this issue!

Why is it that Firefox can sync links and other setting across all versions, in all locations and yet Thunderbird can't even sync address books, history and filters? My only solution is to only run Thunderbird from a flash drive I have with me all of the time. It's not ideal but it works. Dave out

P.S. It also aggravates me that I have to use OWL with exchange server, which I dislike very strongly!

Something happened to my Thunderbird account on 6/15/24. I am not able to send or receive e-mails. I have attached 3 screen shots. One is showing at the bottom right of the screen that it times out and does not bring in any messages. Another shot shows settings for incoming and the other shot is showing settings for outgoing messages. Please help! I have tried to upload images of the screen shots taken and I get this error message. "Error uploading image

Invalid or no image received."

Since December last about every 30 days or so Outlook locks my account. This only happens when I "hit" send on an outgoing message from Thunderbird. A friend has suggested that Outlook sees my outgoing e-mails as spam and when it reaches a critical number Outlook locks my account. Attached is a screenshot of the error message. Has anyone else run into this problem and, if so, is there a solution? Thanks, Ken.

I'm using Thunderbird 115.10.1 and Windows 11 Pro. Thunderbird has suddenly started sending my partner's emails to Trash. We've been emailing fine for years before this. She has not changed anything in her emailing. I've closed and re-opened Thunderbird. Her emails are not marked as Spam and I have marked some of them as 'not junk'. Anyone got any ideas? I can't seem to find reference to other people having this problem.

Hello

I created an Archive directory within Local Folders, and within that have stored years of emails.

As of yesterday, when clicking on any given sub directory within the Archive, Thunderbird says that there are 0 messages to display.

All of the .sbd and .msf files are present when I browse the Archive structure in my user profile in Windows Explorer.

The problem seems to be that Thunderbird can read and display the directory structure, but cannot display the emails contained within it.

I do not have a backup of the profile directory (yes, I know!).

Can anyone offer a solution that will allow Thunderbird to display messages that seem still be present ?

With thanks in advance

I moved some emails to a folder from the inbox and now they are not displaying. when I search them I am able to find them and can be read, the search indicates that they are in "the new folder" all mail and important. This has happened before and I have not been able to resolve I am assuming there must be a setting I have activated/deactivated but I've no idea what. I am FAR from tech savvy so please give any answers in as simplistic form as possible. Thanks Matt

When I try to forward an email, I get the response: Sending of the message failed. An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The above response was when I tried to forward to another account of mine - both from comcast.net

Got Thunderbird on 2 machines and both have the same issue. I did try running only one at a time and still I cannot fix it.

On a Yahoo! mail account I deleted a "Draft" folder and it was sent to Trash. If I empty the trash it's gone until I either click Subscribe... and refresh the folder list or reopen TB. Then the folder comes back into Trash. I can't get rid of it.

I logged into the account via their web-based interface and checked my folders. The folder I deleted is indeed no longer there. Not in Trash. Nowhere.

I'm not referencing it in the account either. The option to save drafts is set to the "Drafts" folder, not the "Draft" folder.

I configured the folder properties to be neither subscribed nor offline. I then went to "server settings" and checked "show only subscribed folders" and unchecked "server supports folders that contain sub-folders and messages".

I shut down TB and relaunched it. Folder still comes back. I then shut it down again and deleted any references from the profile's folderTree.json, folderCache.json and the corresponding .msf files. I start TB again, folders still come back.

Then on two AIM accounts I have again phantom "Draft" folders in each. They're unchecked from sync and offline availability. Again I go to "subscribe..." and uncheck them. They don't disappear. I have "show only subscribed folders" checked and still the folders show. I then click Refresh in the subscribe dialog to reload the folder list. They're all checked again.

How do I get rid of these folders? Particularly bewildering is the Yahoo! case where I've explicitly told TB that the account server does not support folders within folders, I don't understand how it can read anything client- or server- side and still reach the conclusion that it needs to restore a "Draft" folder in Trash.

These issues are happening exactly the same on 2 different Windows machines both running TB, affecting the same accounts.

I have not been able to receive my att emails since 6/15/24 with my desktop using Thunderbird.. I do receive prompts "login to server inbound.att.net with user name ckfischer@att.net -- FAILED - inbound.att.net and outbound.att.net is not working thru Thunderbird.

I have contacted AT&T and have access thru the browser for this account as well as on my phone, and they have not made any changes. This seems to be an server issue with Thunderbird. Please help - ckfischer@att.net THANK YOU -

Suddenly today, about 1/2 to 2/3 of the emails that have been in my inbox are unreadable (see font below). I tried doing the Properties>Repair but no change.

Server Type: Owl Server Name: outlook.office365.com Thunderbird: 115.3.1 Windows 11 PC.

Perhaps related or not: today the Inbox folder didn't display in its usual location (instead of displaying directly under the email address, it was was down after templates, deleted, etc). I dragged it up where I wanted it. But now many of the emails are unreadable (but not all of them).

Any suggestions?

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I have been trying to get help with Thunderbird for an issue with not receiving my emails and not being able to send any emails since June 12th of 2024. Nothing has worked with the little support from this site. Please help!

I'm currently using Thunderbird 115.7.0 (64 bit) portable version on Windows 10. For many years I have ordered my emails by using subfolders, with a large one called 'Archives'. When another folder such as 'EE' becomes non-current I simply drag and drop it to the 'Archives' folder. However now the archives folder is so large and irrelevant that when searching for emails, I get thousands of results from up to 15 years ago. So, how can I archive emails so that they are easily accessible, but so they don't come up in an all encompassing "All folders" search?