Firefox Support Forum

I have been using sandrawhitfield@comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered whitfieldsandra@gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered whitfieldsandra@gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the whitfieldsandra@gmail.com account. Would appreciate any help you can offer.

When trying to login to my AT&T account from fire fox the page continually refreshes and will not load. Microsoft edge will login fine. Anyone know the solution?

I had to do a new install of Windows 11 and logged back into Firefox and can't find my old bookmarks. I got to this point and don't know how to retrieve old bookmarks:

C:\Windows.old\Users\meljo\AppData\Roaming\Mozilla\Firefox\Profiles Please help me.

Thanks Mel

Download Web plugin to access my Security DVR. When I type in the IP of the DVR, firefox will momentarily go to the plugin but then says it needs to be downloaded. HELP

Thank you

You haven't installed the plugin or it is not the latest version.

Please click download to download the latest plugin.

Please close browser before plugin installation.

OK, I have Firefox (Windows 10 AMD64, desktop) configured to delete history when I close it.

So, I see that regular webiste cookies are deleted.

But are the HSTS website "super cookies" deleted?

https://ipleak.com/articles/what-is-hsts-super-cookies What are HSTS Super cookies and why are they dangerous?

thanx.

why do i get a message that firefox has crashed. what has happened. i am not satified with firefox. it is very slow and sometimes crashes.

but the main question is: what can i do right now.

A friend informs me that Firefox settings > General > Browsing > Always show scrollbars has been removed in version 129.

This is alarming because I need that option for accessibility reasons.

Could you please check and, if necessary, reinstate this vital option?

Thank you!

As of today, DirecTV is no longer supporting Firefox for watching live streaming. They show the attached image. Brave works, too, btw (Chromium-based browser). Do you know why this is happening? Has Mozilla been in talks with DirecTV about this? I use this feature every day.

I had the situation maybe a year ago. I use the Firefox profile manager.

I just updated to 127.02, and now not I'm getting this because for whatever reason, since the update, I am somehow on the beta channel, but only with this profile. I just opened two other profiles, and neither is on the beta channel, although i don't know what "Firefox is being updated by another instance" means.

I don't know if it's just a coincidence, but I'm also just noticing that a number of my addons settings have reverted to default.

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no reason I can discern, it now saves any non-English screenshots with something like this "Screenshot 2024-06-23 a[...].png" instead of "Screenshot 2024-06-22 at 08-02-28 Politics Policy Polit[...].png" (usual for English text and what I used to get with all languages).

Which means I have to manually rename screenshots. Does anyone know how I can fix this because I am working on a project with lots of screenshots for topics from different languages?

I just noticed today that none of my various folders storing important bookmarks work anymore and they have all lost their own indiviual logos. Instead there are just globe logos!? This is very recent so i can only imagine so kind of update has done this?

Can i get these fixed?

I recently suffered from the "127.0.1" not compatible error. Eventually I was persuaded to reinstall firefox from the Mozilla oficial site using Edge, despite having reservations about losing my passwords etc. which has happened before. Fortunately, the installation routine included an update option which preserved all of that. However, my menus bar (File ...... History, Bookmarks...) is missing and I cannot find any way to get it back. I rely upon it to restore previous sessions, because I routinely have the same 7 tabs open and want to be able to get them back after an update or laptop shutdown, and also use it to search history and find bookmarks that are not in the bookmarks bar. Any help welcome.

As an asside, my pet hate is updates to any application that remove, move, or hide a very useful feature without explanation or warning and claim to be to "improve the user experience". Take it from a long standing user, they don't. Quite the contrary.

For two days will tab crash for TikTok. For years, will not allow access to certain sites and no contest entries for the last few months. Worked before. No phone help and to download the browser doesn't work. I was upset as won't load TIktok and I NEED IT as use it daily. Please fix it ASAP!! I wasted time contacting Monzilla, as was only link for Firefox. They told me no help wasted today.

Elaine [removed]

how are shortcuts created on my "new tab" home page in firefox browser. I used to be able to create the shortcuts I wanted, not random shortcuts that I might have visited once. Now shortcuts appear that I don't want. I know I can remove them by dismissing them but I should not get them in the first place. Please help.

When im starting my computer, suddenly this program with old firefox logo auto starting on windows taskbar, i cant open(maximize) it....when i hover to that old firefox logo, it just shows random text......

If i'm opening task manager, that program or something is in C:\Program Files (x86)\Common Files\AlphaPress under the name update.exe.....i alrd close that program, delete that, and running malwarebytes, but didnt find any threat.....If u can reassure me that it wasnt dangerous malware or anything....maybe some real firefox update?

I have in my laptop a external webcam a Logitech Webcam C930e. The webcam is a HD webcam with 1080p. But in Google Meet in Firefox I can only configure it at 720p but in Chrome I can configure it at 1080p. Why have that behavior?

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

So, this is going to be an incredibly weird question, but is anyone else having this issue? As of about two days ago, any time I try and load a video on youtube it will refuse to load for upwards of 30 seconds, however if I toggle the new stable volume option off/on it instantly loads. It will then play for about 2-3 minutes or more depending on video length (sometimes way more) before the buffer bar will stop entirely, take over two minutes to load the video again, then keep playing. More often than not doing this multiple times per singular video. Often times it won't even load anymore at all and I am forced to refresh the page and toggle the stable volume once again.

I've tried disabling every single extension I have, including ad blockers, restarting the entire browser, and using a different account, and it still happens no matter what. However it is not an issue that occurs on chrome or edge, so I'm at a complete loss of what is causing this. Looking up this issue comes up with next to no results, so is it possible this is a youtube issue or is something seriously wrong with my browser and I need to re-install it?