All Products Support Forum

All morning I had been receiving and sending emails without issue. Then at approx 12:41 PM EST Thunderbird stopped working. I can send and receive emails through AOL to AOL but they do not show up in Thunderbird. I did not have any other computer issues and did not change any settings. Verizon told me it was an AOL issue, but I was able to successfully send and receive messages with AOL. AOL tried to fix it but ultimately said it was a Thunderbird issue. In the last 6 or 7 weeks I have had issues with Thunderbird. What is going on? Very Very Frustrating!!!

Recently, within the last 3 weeks or so, I have become unable to log in to amazon.com using Firefox Focus for Android. This is a new development. I can still browse Amazon pages while logged out, and hitting the button to log in still brings me to the page to enter phone number or email address. However, entering email address/phone and then pressing the Sign In button redirects the user to a page saying that cookies must be enabled in order to log in.

Again, this is very recent. I previously did all my Amazon shopping within Firefox Focus for Android without issues.

1) Reporting this change. 2) Is there any extension for Firefox that makes a browser believe it can store cookies? I doubt it, but had to ask. Thanks.

When looking support for a different issue with Firefox Focus for Android, attempted to log in to make a support request. Unable to log in to Mozilla Support while using... Firefox Focus for Android. Get endless spinny-wheel. Could not log in without switching to Firefox for Android.

I access Outlook through Firefox. I added the site to my home screen to login faster. After proceeding through the login screen and accessing my email, I have a blank permanent bar on the top of my screen (where the website controls exist when the quick app starts up). My screen is shifted down from this bar, with elements no longer appearing at the bottom of my screen (calendar, etc). Buttons on the bottom of the screen no longer appear (they are cut off). I want my screen to not be cut off on the bottom. As an aside, the bar on the top of the screen is annoyingly thick whether it's loaded or not.

Unable to fix the side by side error, my only option may be to re-install Thunderbird or migrate to Outlook.

My question is whether its feasible to re-install Thunderbird and still preserve my old profile and emails. I haven't done any backups of Thunderbird but do still have all my emails on the server.

Thanks Lance

PS I have tried all the suggested fixes as shown in the following link to the side by side error: https://support.mozilla.org/en-US/questions/1439559#answer-1659630

Unable to export Firefox bookmarks. When I go to 'Manage Bk Mks' it states 'no items' (See attached Print Screen) yet all my bookmarks show in the left hand pane.

Background (2024): Created my userChrome.css file, on my desktop, 4 or 5 years ago when I was using Windows 8.1. At best I am an experimenter with userChrome. Last year, due to another problem, I had to update to Windows 10. So far, so good. My userChrome file held through the update.

Fast forward: In May I had a hard drive crash (total DOA) and had to buy a new desktop (Dell) with Windows 11 (I almost regret that), 64-bit. Also using FireFox 127.0.2. After more than a month, most of my software and files are working again.

Current problem: My userChrome file is not working as it used to. I had it backed up to other places, so I know it is not the file. I am missing the “tabs bar”; the one with the FireFox icon at the far left, then (in my case) a Google box, and then the “+” for Tabs.

That bar is missing and I can not figure out why. I suspect something changed in Firefox. I do not see how Windows 11 (god forbid) would do anything like that.

See attached image.

I can not create additional tabs or move between them.

I suspect that the “solid” black bar after the Bookmarks toolbar(s) may be involved.

My “colors” seem to be OK and the location of everything else is acceptable with the exception of the “Find in this page (Ctrl+F)”. The ‘magnifying glass is in the correct place on the second bar but the box to enter data is at the bottom. The box used to be just in front of the ‘magnifying glass’. Not as critical as the “tabs bar” but annoying.

Don't see how to attach my userChrome.css (as userChrome.txt). I can supply the file or post it.

Can anyone make a simple suggestion for a simple senior citizen?

I can send emails but when try to receive emails I get Login to server inbound.att.net with username topgun30@sbcglobal.net failed.

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

Machines are Win10 and Win 11. Current FF = 107.0.2 I have several PC's, previously NOT synced. All have overlapping bookmarks - some unique, others the same. My question has to do ONLY with bookmarks. My main concern is how to do this across multiple different machines - not all online at the same time - and NOT LOSE DATA!

1. When I sync machine A with machine B, I assume entries that are different are copied to the server AND then duplicated to the machine that did not have it.  Q:  Is the item that determines the uniqueness the NAME or the URL?

2. For entries common to both machines: copied to server, left alone on both machine. Q: To be considered the same - do they need to have both same NAME and Url? 3a. Same name but different url? What happens? 3b Same url but different name? What happens?

............................ Now assume we have 2 synced machines with identical bookmarks. What are the rules / priority sequence concerning the data interactions (specifically deletion ) when one machine is offline and the other adds / deletes a bookmark, and the offline machine has made some additions and deletions before it comes back online (eg. signed in)

TIA. Clifton

I added a secondary email to my account last September--or so I thought. My profile currently shows only the email I log in with. When I try to add a secondary email, I am told that another user has registered this email (same response for two different emails). Note that I regularly receive email from Mozilla at the secondary email address. Why isn't this showing up in my profile?

I've been using Firefox since the very beginning, and try to contribute to support it and Thunderbird when I can. But today, in order to get messages from my health care provider at Kaiser Permanente -- kp.org -- and get a document I needed for physical therapy, I had to sign in via Microsoft Edge in order to log in to my member account. On my Windows 11 Pro computer, I kept getting the message shown in the attached screenshot = "this page isn't redirecting properly".

I WAS able to sign in to kp.org from my mobile phone, but couldn't download the document from there. But at least I was able to send an message to my doctor asking them to send me the document via snail-mail.

At first I thought the problem was the Kaiser web site (which admittedly is pretty gawdawful). Didn't have time to pursue it last week, because I was attending an all-day class Mon-Fri. Finally today, when I got the same Firefox error message, I tried to access kp.org via Microsoft Edge. Sure enough, it worked.

Then I searched Mozilla support, and found a closed message thread indicating that the problem had theoretically been "solved" by some sort of programming fix as of June 12th or thereabouts.

I do NOT want to switch to a browser maintained by Monopolists'R'Us. I still bear a grudge because about 30 years ago they killed or marginalized two of my favorite programs (Lotus and WordPerfect) by giving away Excel and Word for free with Windows. Even if I LIKED Microsoft, the default user interface is cluttered with too many cutesy-poo widgets and AS (artificial stupidity) "help" that I do not want. But I'm an old lady (84), and if I need to communicate with my health care providers, I will have to use whatever method works, no matter how much it galls me.

Hope you guys can find a fix to this problem that works for EVERYBODY (including me). Thanks for your attention.

I installed the new version of Thunderbird, and it's strange. I can receive emails and send emails, but I'm getting an error message at the bottom right corner of my screen:

Could not connect to the mail server (and then it names my server name) The connection was refused

What do I gotta do to make this go away?