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I just got a new computer running windows 11 pro. I downloaded Thunderbird, which I used on my old computer(windows 11), and followed the steps to set up my email. I know my email address and password are correct as well as the server settings and I keep getting the following error "Unable to log in at server. Probably wrong configuration, username or password". My email is .verizon.net which is handled by AOL. My husband also uses Thunderbird and verizon email and I checked the configuration against his computer and everything matches. I was able to get my gmail account added so it must be something with aol or windows 11 pro. Any help is appreciated.

Most all my emails came in from Google mail like this: "ashley@definedinteriors.com Thursday

 Application Basics

   Name: Thunderbird
   Version: 128.1.1esr
   Build ID: 20240820161839
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.1.1
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.9 GB
   Disk Space Available: 382 GB

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.1.1esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled: true
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Isolated Web Content: 1
     GPU: 1
     Extension: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       quickFilters
       extension
       6.5.2
       true
       quickFilters@axelg.com

       QuickFolders
       extension
       6.7
       true
       quickfolders@curious.be

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       Thunderbird Suave
       theme
       1.0
       true
       {d9706b86-329e-4d63-bd92-680a6ab15195}

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

       System theme — auto
       theme
       1.3
       false
       default-theme@mozilla.org

 Security Software

   Type: Name

     Antivirus: Aura
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.19738 git hash: 791816843657) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce RTX 2070 Direct3D11 vs_5_0 ps_5_0, D3D11-32.0.15.6094)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19738 git hash: 791816843657)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.19738 git hash: 791816843657) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce RTX 2070 Direct3D11 vs_5_0 ps_5_0, D3D11-32.0.15.6094)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19738 git hash: 791816843657)
     WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.4355)

     GPU #1
     Active: Yes
     Description: NVIDIA GeForce RTX 2070
     Vendor ID: 0x10de
     Device ID: 0x1f07
     Driver Version: 32.0.15.6094
     Driver Date: 8-14-2024
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumd.dll
     Subsys ID: 37ad1458
     RAM: 8192

     GPU #2
     Active: No
     Description: Intel(R) UHD Graphics 630
     Vendor ID: 0x8086
     Device ID: 0x3e98
     Driver Version: 26.20.100.7642
     Driver Date: 1-22-2020
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: d0001458
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
     CMSOutputProfile: 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
     Display0: 2560x1440@59Hz scales:1.000000|1.000000
     Display1: 2560x1080@59Hz scales:1.000000|1.000000
     Display2: 1920x1080@60Hz scales:1.000000|1.000000
     DisplayCount: 3
     HardwareStretching: both=1 window-only=0 full-screen-only=1 none=0 error=0
     OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None
     SwapChainTearingSupport: Supported
     GPUProcessPid: 23660
     Window Device Pixel Ratios: 1
     ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY5 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: available by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VIDEO_HARDWARE_OVERLAY: available by default
     VIDEO_SOFTWARE_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultfailed by runtime: Disabled with non-zero canvas worker threads
     REMOTE_CANVAS: available by default

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): 55.16ms (2.85)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       LEN LI2323swA (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0093&SUBSYS_145837AD&REV_1001\5&96d29c9&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Speakers (Steam Streaming Microphone)
       ROOT\SteamStreamingMicrophone\0000
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Speakers (Steam Streaming Speakers)
       ROOT\SteamStreamingSpeakers\0000
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       LG ULTRAWIDE (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&21fb307e&0&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Realtek Digital Output (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Speakers (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Microphone (Steam Streaming Microphone)
       ROOT\SteamStreamingMicrophone\0000
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 44100, support: 44100 - 44100
       133 - 441

       Microphone (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Microphone (C922 Pro Stream Webcam)
       USB\VID_046D&PID_085C&MI_02\6&20fab4a9&0&0002
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 16000, support: 16000 - 16000
       48 - 160

       Internal AUX Jack (Steam Streaming Speakers)
       ROOT\SteamStreamingSpeakers\0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 44100, support: 44100 - 44100
       0 - 0

       Line In (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Stereo Mix (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\dmari\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\dmari\AppData\Roaming\Thunderbird\Profiles\ewj1krip.default-release\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\dmari\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini

 Important Modified Preferences

   browser.search.region: US
   extensions.lastAppVersion: 128.1.1
   font.internaluseonly.changed: true
   font.name.sans-serif.x-western: Blue Highway
   font.size.variable.x-western: 18
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.2.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x1f07
   gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.14.9649
   idle.lastDailyNotification: 1724541573
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1724449309
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.sandbox.content.tempDirSuffix: {845d5fa1-6d3e-41f0-97d7-ceb5b5fff698}
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1724449309
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator: UIAUTOMATION|C:\Windows\System32\EoAExperiences.exe

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.101.1
     3.101.1

     NSSSMIME
     3.101.1
     3.101.1

     NSSSSL
     3.101.1
     3.101.1

     NSSUTIL
     3.101.1
     3.101.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\dmari\AppData\Local\Thunderbird\Profiles\ewj1krip.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

Captcha is not working. In fact, the widget is not loading on my computer on any browser. However, when viewing the console while loading the website, is gives the error messages shown in the image.

All extensions are disabled.

Tracking protection is set to standard

The browser settings are set to standard

Hello I have been a Thunderbird user for decades now.

On one of my computer I have a 'misspelled' POP or IMAP server address error that pops up every time and it has become kind of annoying - I do not mean the SMTP server - that is easy to fix.

Since I keep a 'huge amount' of forwarders - i.e. aliases - I cannot go and check each one manually!

Is there a file within profile folder I can open with NotePad++ and amend error? Unless I missed something within the GUI and I do not need to amend a file directly. I am not into this part and I am asking you 'nerdy friends' (I am one for other things!).

Thanks for your time - appreciated and no rush.

Regards M

I am running Thunderbird 115.13.0 (64 Bit) on a Mint 22 OS ... & have spent most of the day yesterday & a couple hours today to find the solution to the SMALL FONT SIZE in the "Folders Panel" in Thunderbird" & have checked several threads of others having the SAME PROBLEM ...

• • I FOUND THE SOLUTION TODAY!!

• • i simply want to save a ton of people the grief that I went through to solve the SMALL FONT SIZE in the various panels in Thunderbird ...

SOLUTION: On the Top Right of the Thunderbird Screen ... CLICK ON THE THREE BARS ... and you will notice that The SIXTH ITEM DOWN IN THE DROP DOWN MENU ... IS "FONT" ... THIS is WHERE you solve your Font Size Problem!! Simply click on the (+) sign to increase the font or click on the (-) sign to decrease the font size!! Viola!! Problem Solved!!

I read where people were directed to the config file under settings and setting up a chrome file ... but you don't need ANY OF THAT ... you DO However need to make sure that in the config file that it is set to the default setting of (-1.0) if it isn't ... & all of us need to apologize to the developers for saying that this updated version of Thunderbird is bad programing ... Because It Isn't!! They gave us a SIMPLE MENU to fix the font size ... we just didn't know WHERE it was!!

Blessings ... I hope this helps a ton of people with the same problem that I had so you DON'T waste a bunch of time and/or stop using Thunderbird because it is the BEST Email Program Out There!!

Account 1:

Enter name, email address, password, check "Remember password" (sic). I've also tried skipping the password for now.

Click "Continue," and see "Configuration found at email provider," good.

Click "Done," but nothing happens.

Account 2:

Enter name, email address, password, check "Remember password" (sic). I've also tried skipping the password for now.

Click "Continue," but nothing happens.

I see that there are similar posts, but they are mostly archived.

Some mention error messages. I just get no response.

Some mention enabling OAuth2. I see no such option. If I use "Advanced." the options are "Automatic," "Normal password," (sic) "Encrypted password," (sic) "Kerberos/GSSAPI," and "NTLM."

I have encountered PR_CONNECT_RESET_ERROR for the last few days. All websites cannot be accessed. I tried to uninstall/reinstall Firefox several time and nothing works. My system is Windows 11 Home, Version 22H2, Installed on ‎2/‎7/‎2023, OS build 22621.4037. Kaspersky Anti Virus is 21.3.10.319(m).

For the past couple of months, every time I boot up my computer and launch Thunderbird I get the attached error messages for each of my email accounts (2 Hotmail and one Outlook)

Repeatedly clicking "retry" often results in success but sometimes I get the second message indicating the server has disconnected. Usually, after a few minutes things settle down, the messages come through and all is well but it is a nuisance. I would switch to using Outlook but it cannot send multiple emails which I periodically need to do and I don't want to encourage Microsoft's near monopoly of computer technology.

I have tried accepting coookies as advised elsewhere in here and tried turning on O Oath as my authentication method but this just got me another error message saying this authentication "was not supported on this platform" (whatever that means??) Anyway, I reverted to using "simple password" which does eventually work.

I looked at 2 factor authentication but that proved to be impossible to understand and, in any case, I rarely carry a 'phone with me and do not want to clutter my 'phone up with more apps. I use 2 factor authentication on a lot of my confidential accounts and none of these were as complicated to set up as this one and certainly did not invole scanning QR codes and installing special apps.

Will this bug be fixed by more updates to Thunderbird or is there some other way of solving this problem.

I used Firefox and recently there is no audio on any of the websites I visit. I am using an ASUS laptop with Windows 11. Other browsers (Edge and Chrome) do have audio. I tried disabling all of the add-ons but it did not help. Has anyone else experienced this or have a possible solution?

Hi, I've used Thunderbird on Linux for about 20 years and it has worked flawlessly connecting to my ISP mail for both sending and receiving messages. About 2 weeks ago I tried to send a mail and got an internal error back from the ISP SMTP server that the message was being blocked as possible spam. POP continued to work fine.

I tried renaming my local .thunderbird directory and downloading the latest version of Thunderbird to try a fresh install. It behaved exactly the same way.

The frustrating thing is that KMail, an alternate Linux mailer works fine with the exact settings that fail on Thunderbird. I can also send mail from my phone when connected to the same ISP wifi as the Linux machine.

I am not sending out messages to large groups of recipients. It will fail (but work in Kmail and K9Mail on Android) with a trivial test message to myself.

Any ideas how I can troubleshoot this? I like Thunderbird but can't use it if I can never send mail.

Thanks!

Hi all,

I received an email from my outlook.com.au address yesterday with an important image attachement. However, I did not notice the yellow bar with option to enable remote content.

This particular email was replied to by other recipients and therefore it was threaded.

Somehow I have lost most of the thread after trying to see where the attachments were.

The email is still there on other clients as well as the MS web interface. I can see the full thread in another tab in conversation view.

If I do a search for it in my inbox via the search function, it is there.

How do I view this email back in my inbox?

Regards,

Steve

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

For the last 2 weeks I started having problems with Firefox working consistently. Sometimes only tabs crash, sometimes Firefox crashes. It is not tied to any actions, a tab can crash even if you don't perform any actions in the browser. I have tried clean install on Fedora and Vanilla OS, native and Flatpak packages. The result is always the same - tabs or Firefox crashes every few minutes.

Hello,

First, apologies if this has already been asked; there doesn't appear to be a way to sort previous forum postings by date, and all similar questions seem to be dated 2022.

Here's my problem:

As of TB's most recent update, all of my messages are coming in as plaintext. They used to come in as HTML with external content (images, pixels, etc.) blocked, and a little warning bar gave me the option to download content if I trusted the sender. That little bar is gone, and now I can't figure out how to see images in the marketing emails that I actually want to see. I don't want to enable remote content for ALL senders, and setting up exceptions hasn't fixed the problem.

Can someone please tell me how to get this fixed?

Thank you!

Hello, I am desperate. After an update today, my profile is gone. It would be no problem to set up the mails again. But I had saved a lot of mails in local folders for years and I'm afraid that I won't be able to access them if I set everything up again. Unfortunately, I can't do anything with the help articles because they are too technical. I think I have at least found the location of the locally stored mails. How should I proceed so that I can access them again? Thank you so much in advance, Klaudia

Ever since I downloaded and started using Firefox I have had issues with the display of the fonts - I tried several options that fix the issue for a very short time.. and then next thing I know I get reverted back to the unreadable display.

Please see the attached image and help me find a permanent fix for the fox..  !

Thank you for your kind assistance.

Mark

P.S. when I started in troubleshooting mode the fonts are great.. and it works fine.

duplicate of /questions/1459534 thread

Cox/Yahoo/ Thunderbird Configuration was working until two days ago. Yesterday could no longer send or receive from Thunderbird. Today Thunderbird INBOX, and Inbox tab no longer available. Opens to Drasft folder.

duplicate of /questions/1459534 thread

Cox Yahoo configuration was working until a few days ago, then I could no longer receive or send emails to or from Thunderbird.

Today the INBOX folder / Tab is missing, and Thunderbird opens to DRAFT folder. No Inbox tab or folder available???

Yahoo configuration appears to be correct. See attached yahoo verification.