All Products Support Forum

I am unable to read or reply to emails. And when I close the email it shows it as still unread. I have tech support with Best Buy Geek Squad. They were unable to help, but said there was a glitch with the email program. Also is there a phone # I can call. I work from home and my email is my lifeline. Please help!

Thanks, David Lipscomb [ edited .. @bellsouth.net and phone# from public support forum]

Unable to export Firefox bookmarks. When I go to 'Manage Bk Mks' it states 'no items' (See attached Print Screen) yet all my bookmarks show in the left hand pane.

I have an issue that's been annoying the crap out of me and I haven't been able to find a solution. I'm hoping someone here can help me out.

I want to drag an image from one tab into the upload field in another tab. This works fine in other browsers, but not in Firefox.

For example, I'm posting an item on Craigslist. I have pictures on the item in Google Photos. I would like to drag the image from the tab showing Google Photos to the upload field in my Craigslist post, but when I do, nothing happens.

I get the same behavior regardless of what web page I'm dragging the image from or what website I'm trying to upload to.

My wife discovered today that all email had disappeared from her inbox! She doesn't know how or why and neither do I. She is running Thunderbird 1.15 under Windows 7. I have already tried the Windows restore function on the INBOX and it didn't work. Tried a number of other methods and none worked. In looking around the Thunderbird directory and noticed a bunch of files named nstmp-1, 2 3 and 4. nstmp-4 has this morning date-time on it and viewing it in an editor it seems to be a backup of the INBOX. Is this true, and can it be used to rebuild her INBOX.

Hello- I want to add some verbiage before my business card that I have add to my Signature. see image - How do I include the Warm Regards, name, number? I did add on "advanced composer" but cannot find how to use it in FF Thanks for the help

I wiped out my computer and it is brand new yet I keep getting this mozilla error and it crashes mozilla, the computer is fine. The error is below, how can I fix this?

AdapterDeviceID: 0x2882 AdapterDriverVersion: 31.0.15.5241 AdapterSubsysID: 51621028 AdapterVendorID: 0x10de Add-ons: jid1-ZAdIEUB7XOzOJw%40jetpack:2024.6.13,support%40lastpass.com:4.127.0.1,jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg%40jetpack:0.6.3,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:125.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,ebay%40search.mozilla.org:1.4 AvailablePageFile: 48672350208 AvailablePhysicalMemory: 47070597120 AvailableVirtualMemory: 138521921757184 BackgroundTaskMode: 0 BuildID: 20240624183754 CPUMicrocodeVersion: 0x123 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1719777155 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1719635987 JSActorMessage: RuntimeMessage JSActorName: Conduits LastInteractionDuration: 535 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["sapi.dll","TaskFlowDataEngine.dll","ktmw32.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","ntshrui.dll","Windows.Security.Integrity.dll","directmanipulation.dll","wpnapps.dll","twinapi.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dataexchange.dll","Bcp47Langs.dll","cscapi.dll","PCShellCommonProxyStub.dll","wininet.dll","icm32.dll","mscms.dll","twinapi.appcore.dll","CoreUIComponents.dll","directxdatabasehelper.dll","wsock32.dll","comctl32.dll","edputil.dll","iertutil.dll","urlmon.dll","OneCoreCommonProxyStub.dll","AudioSes.dll","Windows.ApplicationModel.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","nlansp_c.dll","Windows.FileExplorer.Common.dll","srvcli.dll","linkinfo.dll","OneCoreUAPCommonProxyStub.dll","msimg32.dll","ondemandconnroutehelper.dll","textinputframework.dll","Windows.System.Launcher.dll","MMDevAPI.dll","dbgcore.dll","cryptnet.dll","version.dll","taskschd.dll","windows.staterepositorycore.dll","winmm.dll","npmproxy.dll","rasadhlp.dll","wshbth.dll","avrt.dll","FWPUCLNT.DLL","DWrite.dll","dcomp.dll","CoreMessaging.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","msvcp110_win.dll","policymanager.dll","propsys.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","WTDSENSOR.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","gpapi.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","crypt32.dll","win32u.dll","bcrypt.dll","bcryptPrimitives.dll","ucrtbase.dll","wintrust.dll","KERNELBASE.dll","msvcp_win.dll","rpcrt4.dll","user32.dll","imagehlp.dll","sechost.dll","shell32.dll","SHCore.dll","gdi32.dll","nsi.dll","shlwapi.dll","ws2_32.dll","advapi32.dll","kernel32.dll","msctf.dll","msvcrt.dll","psapi.dll","combase.dll","oleaut32.dll","imm32.dll","setupapi.dll","ole32.dll","clbcatq.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1342 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1719776522 SubmittedFrom: Client SystemMemoryUsePercentage: 31 TelemetryClientId: b0770fbe-0441-47d0-b0db-96e1f5ac7fdd TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240624183754","version":"127.0.2","vendor":"Mozilla","displayVersion":"127.0.2","platformVersion":"127.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65254,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) 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MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Unable to export bookmarks file. When I go to 'Manage Bk Mks' it is blank and states 'no items' (see screenshot) but I have all my bookmarks in the in the usual left hand pane. I've asked this question before and received no response. Can anyone help please?

I use the android version of your email app. I love it, easy to use and almost use the "Unified" Inbox all the time.

It would be nice to nice to have this facility for any type of account.

Thanks

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

I am recently getting messages from FireFox on the right hand side of my screen. See uploaded image.

The information is totally useless and interrupts my work.

How can I get rid of this junk.

If I can't, then after many years of Firefox, I switch to another browser as my default.

Thank you!

hey all. i'm inquiring about how much longer it will be until the URL bottom left corner of firefox on youtube.com bug i reported here is fixed: https://github.com/webcompat/web-bugs/issues/135606 . asking here because i asked on the issue page (the link) and nobody responded :(. thanks so much!

I have a notice in the bottom right of my Thunderbird screen stating 103mb of 110mb IMAP total (93%) has been used.

I presume there will be consequences should this reach 100%!

My mail server is showing no issues of quotas being reached.

Is this an issue that relates to Thunderbird quotas?

Can anyone advise how I can reduce the 103mb total that is being shown?

Many thanks in advance.

I have just altered my Hotmail settings in Thunderbird to take account of the Microsoft OAuth2 requirements. I can still send from Hotmail but cannot receive (download) incoming messages.

When I open Thunderbird, or check for email, I see the text "******@hotmail.com: Host contacted, sending login information......." at the bottom but no messages are downloaded, and eventually the text disappears (I know there are messages waiting as I can see them using the Outlook app)

My server settings are; Server type : POP Mail Server Server name: pop-mail.outlook.com Port: 995 User name: ******@hotmail.com Connection security: SSL/TLS Authentication method: OAuth2

I have tried restarting both my PC (Windows 10) and Thunderbird, but the problem persists. Help please!

I recently bought a new laptop and didn't import Firefox to the new one. Now I can't access my passwords etc on Firefox because it asks my for my primary password. I have no idea what that might be. Does anyone know if there is any way to recover the passwords please?

I have always kept old emails in the LOCAL folders for security reasons not having all my info on a server somewhere that could be comprimized/stolen/scammed. I am now on Yahoo and have heard security is not the best so I am not sure I want to put all these files on their servers. Now, however, as my PC is getting old I am afraid it could crash, I assume I would loose all those emails-correct?. If I go into my TB Profile and find the Mail/Local Folder I can copy and paste it to a flash drive. Would that be the recommended way to back up? If I did this process a month from now would it, like a file, ask me to overwrite what is already there and add anything new? If my PC did crash, could I do the reverse and copy and paste that flash drive Local folder into my new TB profile? Thank You.

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come down via IMAP, sadly). Most emails do download and are correctly rendered. But around 10%, starting usually a month or so back from the high water mark of last update, show email source code (text of headers, mimeparts, etc.) for a totally different email than the one highlighted (a few days later, different sender, etc.) Checking the message on Yahoo, it renders correctly. There is no pattern to the corrupted messages: they can be from mailing lists, company marketing mails, an alert from my local town, whatever.

Once the error occurs, it is consistent across Thunderbird shut-and-restarts (still showing same wrong email source as before). Emails to either side (earlier and later) render properly in the message pane.

Double Clicking the message to it's own child pane renders a pane with Subject and From as blank, and the same email source text for a different email. Forwarding the email puts the email source code in as text (I was hoping the act of refreshing and reformatting might grab the correct content, but no).

Doing a Repair Mailbox (which seems to mean "download headers again, then download all the mail again" does seem to correct for a time (including the previously corrupted emails now rendering correctly)... but within a day or two, a new crop of messages will be corrupted, and the dance starts again.

Windows 10, 64 bit. Norton 360 set to exclude all mailbox directories. Thunderbird 115.12.2 (64-bit), though this has been happening since 110. No plugins, no extensions.

Are there diagnostic logs or other info I can share that can help us figure this out? I really like Thunderbird, but it's just unusable here. Outlook, Apple mail, other tools don't seem to have this problem.

I've been using Thunderbird for many years with no issues. I opened it today on my laptop and all my accounts, settings, emails, calendar items, etc. are gone. It's asking me to set up an account. I have years worth of saved emails from 4 different accounts and they are all gone. How can I get them back. I am using Windows 10.

Downloaded an update a few days ago on my W11 OS and FF stopped loading pages Office Depot, Expedia, Amazon it was off and on would show up when it first loaded then when the news pages loaded it would disappear. Tried to use Refresh but it cut off my access to the web message: Secure connection failed...error connection...PR_END_OF_FILE_ERROR. Tried restart with add ons disabled...nothing, tried restart normally...nothing. Any help in this would be appreciated thanks.