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Firefox is running even when my computer is on sleep with the lid closed and shortening my battery life considerably even when I have few windows open

I am running very high CPUs with firefox and it is keeping my computer very warm even when the lid is closed and it should be sleeping and it seems to be the reason my ba… (read more)

I am running very high CPUs with firefox and it is keeping my computer very warm even when the lid is closed and it should be sleeping and it seems to be the reason my battery life is so short - no more than an hour or two at most.

Asked by chapman.pamela 11 hours ago

2factor authentication

I have incorrectly set up two factor authentication for my Firefox account and I’m about to run out of recovery codes. I can’t disable the two factor authentication becau… (read more)

I have incorrectly set up two factor authentication for my Firefox account and I’m about to run out of recovery codes. I can’t disable the two factor authentication because I can’t get the authentication code to get my account to show me the change and add buttons for two factor authentication. Do I need to export my passwords and ditch this account?

Asked by R MC 17 hours ago

Last reply by R MC 17 hours ago

Shared accounts by mistake

By Mistake I am connected to somebody else’s account. I can see their passwords and vice versa. I don’t want to delete either account but it’s causing havoc on my end. I … (read more)

By Mistake I am connected to somebody else’s account. I can see their passwords and vice versa. I don’t want to delete either account but it’s causing havoc on my end. I cannot get my PC to work or iPhone to work

Asked by Will Wright 18 hours ago

Untrusted app accessing Amazon

I am getting the following message when attempting to log into Amazon. An untrusted app is trying to access your Amazon account. Continuing will give access to all of y… (read more)

I am getting the following message when attempting to log into Amazon.

An untrusted app is trying to access your Amazon account. Continuing will give access to all of your Amazon account data. To protect your information and privacy, we recommend you do not continue using this untrusted app to access your Amazon account.

Asked by 29p6nxtmrj 21 hours ago

Lost all synced tabs on iPad after Firefox update

Previous update to current Firefox update v128.2, all the synced tabs on the iPad have disappeared. Was this a known bug? Can Mozilla support help to retrieve from back… (read more)

Previous update to current Firefox update v128.2, all the synced tabs on the iPad have disappeared.

Was this a known bug?

Can Mozilla support help to retrieve from backend servers and restore if possible?

Asked by amakda 2 days ago

Last reply by amakda 2 days ago

unable to print downloaded pdf on firefox

I can log into a bank or credit account with my iPhone and download a statement as a PDF, but once the PDF is displayed, there is no print option. There is a print optio… (read more)

I can log into a bank or credit account with my iPhone and download a statement as a PDF, but once the PDF is displayed, there is no print option. There is a print option for the page that LINKED to the PDF, but not for the PDF itself, which is what I wanted to print in the first place. I used to be able to do this, but had no need to do it for an unknown amount of time, and with the latest updates, the ability is gone, but I'm not sure which update, this or a prior one, caused this to happen.

The menu at the lower right does have a Share option (which has no obvious connection to printing), and the submenu for that has a Print option, which does nothing, neither printing nor bringing up the page selection and print option menu to which I was accustomed. Further down is the Print with HP Smart option, which does confirm connection to my HP printer (the same one that used to work), but says in the body of the page that there is no file to print.

I am using an iPhone 14 Plus with the latest iOS and Firefox updates. Is there another app that I must download? Perhaps an Adobe (or generic) PDF reader app, such as the one that Firefox on the PC opens? Or perhaps an HP app needs an update? I am not aware of any, nor is there any "missing app" message to alert me. I have searched and found the Adobe PDF reader and the HP Print and Scan app and downloaded them, but they are no help. Incidentally, when downloaded by Firefox on iPhone the statement PDF is, according to both of those apps, unable to be loaded due to errors, but on the PC it downloads and prints just fine (the same statement PDF, same account, same month), and on the iPhone it displays just fine also.

Someone please help me. I am currently using my phone only to alert me to the need to print each statement, and using my PC to log into each site, download the PDF, and print it. However, this is not always possible or feasible.

[edited email and phone# from public community forum]

Asked by Allan and Gayle Richardson 2 days ago