Lost access to Firefox

I have used Firefox as my preferred web browser for years. Following an update a couple of weeks ago, Firefox no longer starts. Instead I get the following error message:… (read more)

I have used Firefox as my preferred web browser for years. Following an update a couple of weeks ago, Firefox no longer starts. Instead I get the following error message:

XUL Runner Error: Platform version '127.0.2 is not compatible with minVersion>=127.0.1 maxVersion<=127.0.1

My OS is Windows 10.

I would be most grateful for any advice on how to regain access to Firefox.

Asked by David 15 hours ago

Last reply by cor-el 7 hours ago

Using Video Download Ultimate - cannot dwnld from: "https://yeahmovies.to/home" or "https://ww5.cmovies.co/movies/"

I use Using Video Download Ultimate add on in Firefox. It works great on most websites, but it will not connect and download from "https://yeahmovies.to/home" or "https… (read more)

I use Using Video Download Ultimate add on in Firefox. It works great on most websites, but it will not connect and download from "https://yeahmovies.to/home" or "https://ww5.cmovies.co/movies/". Will you rectify this, or teach a work around to me?

Many thanks. Roger Woods buckwoods@yahoo.com

Asked by buckwoods 5 months ago

Last reply by SkapsH 12 hours ago

Can hardly find back to my own post (Connect vs Support)

I recently posted a question in - as I thought - the Mozilla community/support forum. I don't exactly remember the link I went to, but since I am logged in to my browser… (read more)

I recently posted a question in - as I thought - the Mozilla community/support forum. I don't exactly remember the link I went to, but since I am logged in to my browser with a Firefox account, I could opt to log in to that forum with it, I didn't need to type my password, just click the button to use my existing account. So far so good.

I got an answer via e-mail. The email contained no plain link back to the post or answer. It contained a big green button "Mark as solved" and a link "This doesn't solve my problem", graphically positioned as to make it quite analogous to the big green button.

I didn't want to quickly mark the answer as either one, I wanted to go there to reply.

In the answer, however, the person answering me included a link to another post. I hoped that, clicking on this one, would - first of all - be of interest, and - secondly - lead me back to the forum in a neutral way so that I could find my own post there via my profile. Again, I clicked on a button to use Mozilla to login. Now I seem to have a second profile, the two are obviously not the same. Also, the forums don't quite seem to be the same. Support Mozilla vs Connect Mozilla. Why are they handled differently, why didn't I get the option to login with my firefox-account, when Connect Mozilla even gets my email adress automatically from it?

So, I had to try one of the buttons, they have different link addresses. I obviously tried the one that said "This doesn't solve my problem", and it plainly led me back to the answer on the (correct) forum and opened the replyform, also showing a button again: "Solved" and "This doesn't solve my problem". Why isn't the link in the email just labelled as linking you back to the forum, like "View thread" or "Reply to thread".

In addition I did not easily understand how to vote for the suggested idea in the linked post. A community manager had posted the reply that the post is now idea-status and that it is open to "votes (aka kudos)". No link or button to do it. Some scrolling around led my eye to an answer in the post to have one kudo, so I understood it had something to do with the like-button. Scrolled up to the original post, which did not have the word kudo on its like button, just a number. Hovering over it I finally got to know that I could give kudos by pressing this button. I got confused since several answers had this button. It was just a like-button to me, not the special vote-button that only appears if a manager opens the vote. Why is the manager text not just: "Vote (aka 'leave kudos') by clicking the like-button, which is now enabled."

Asked by mak2 1 day ago

Last reply by pilov42066 15 hours ago

youtube HDR PQ video dont show correctly anymore on MacOS 14.5

HDR videos (specifically smpte2084 (PQ) / bt2020 videos) on youtube don't show correctly since last few updates of firefox on mac M1 & M2 sonoma 14.5. Firefox shows … (read more)

HDR videos (specifically smpte2084 (PQ) / bt2020 videos) on youtube don't show correctly since last few updates of firefox on mac M1 & M2 sonoma 14.5. Firefox shows overly bright (almost whitewashed) videos, seems like something changed either with MacOS or firefox in last few updates. Firefox was working fine on older MacOS last 2 years with HDR videos.

Here is a link to test this problem on Mac, Safari shows the same video correctly in HDR https://www.youtube.com/watch?v=s52wB4lKLeo

Kindly fix this problem soon.

Asked by iamfedupofemailnames 20 hours ago

Last reply by TyDraniu 18 hours ago

Pop-ups Still happening

Despite having the Pop-ups box ticked, I continue to get these 4 in a row, from McAfee. I have been running a system clean for 3 days, and still get these pop-ups. I ha… (read more)

Despite having the Pop-ups box ticked, I continue to get these 4 in a row, from McAfee. I have been running a system clean for 3 days, and still get these pop-ups. I have TotalAV, but nothing I do has made a difference.

Asked by Harleyria Linnehan 2 days ago

Last reply by jonzn4SUSE 1 day ago

YouTube Home is completely blank does show nothing

When I open my youTube home in Firefox browser is completely blank nothind is showing I don't have this problem in other browser. I have tried in the settings to turn the… (read more)

When I open my youTube home in Firefox browser is completely blank nothind is showing I don't have this problem in other browser. I have tried in the settings to turn the history on and off but nothing has changed.

Asked by Janusz Bus 2 days ago

Last reply by cor-el 1 day ago

secondary email addresses

The system continues to tell me that my original email address is the primary address. That address has been hacked and I need to remove it and replace it. I am then told… (read more)

The system continues to tell me that my original email address is the primary address. That address has been hacked and I need to remove it and replace it. I am then told I need to add a secondary address before I can change. I go into the area where this is done and when I press add it says that the new address is already there. How do I get rid of the hacked address and replace it with the new one (which Mozilla does actually recognize!)?

Asked by Sylvia H 1 day ago

Last reply by Amir Qureshi 1 day ago

Deleted Bookmarks from 5 years ago suddenly all restored

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years -… (read more)

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years - what can I do? I'm talking about hundreds of bookmarks which would take me days to check and delete - this was already an issue years ago but didn't occur for quite some time, but today it has reappeared. Please help to fix this right now, and also for this issue to not occur again - there has to be an option to define one computer as the main one with which all other secondary computers should be synced, and not the other way around...?

Asked by ayanami.neon 1 day ago

Last reply by cor-el 1 day ago

When I use ALT code ALT0237 and 0243 I get kicked out of the page

When I use ALT codes ALT0237 and ALT0243 to create Spanish characters on Firefox, I get kicked out of the page I was on to another page. I have had this problem for a few… (read more)

When I use ALT codes ALT0237 and ALT0243 to create Spanish characters on Firefox, I get kicked out of the page I was on to another page. I have had this problem for a few days.

Asked by rubenbe75 1 day ago

Last reply by cor-el 1 day ago

Restart with add ons disabled

FireFox 114.0.2 64 bit win 7 64 bit How do I restart with add ons disabled.? There is no option as stated https://www.wikihow.com/Start-Firefox-in-Safe-Mode … (read more)

FireFox 114.0.2 64 bit win 7 64 bit

How do I restart with add ons disabled.? There is no option as stated https://www.wikihow.com/Start-Firefox-in-Safe-Mode

Asked by GardenSurfer 3 days ago

Last reply by cor-el 1 day ago

Review Checker reviews/feedback/comments???

I find the new Review Checker on Amazon marginally helpful - probably because my habit is to always look at most recent reviews of all rankings, instead of the path Amazo… (read more)

I find the new Review Checker on Amazon marginally helpful - probably because my habit is to always look at most recent reviews of all rankings, instead of the path Amazon leads - to only positive reviews. However, occasionally the R.C. gets what I think is an erroneous result. Recent case was a Japanese stationery product (on the U.S. site) where all of the reviews were in Japanese. R.C. rated the reviews as an "F," I presume because R.C. didn't translate them. But Firefox could easily translate to English, and looking at them they seemed both authentic and positive. My real question is this: for a new, beta product I would think Mozilla would welcome some reviews of the Review Checker. I could find no way to do this. Hence - this posting. Suggestion - a feature on the still in Beta review checker to grade the check of the review.

I have no idea if a posting here gets to the right place, but if not I would appreciate a pointer to the correct place. thx, .

Asked by markeh 1 day ago

Last reply by Paul 1 day ago