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  • Archived

Reset/Restore Canvas Permission Prompt

When attempting to log-in to a website (Credit Karma) I have previously visited many times with FireFox, I was presented with something new - something I eventually have … (read more)

When attempting to log-in to a website (Credit Karma) I have previously visited many times with FireFox, I was presented with something new - something I eventually have come to believe is the Canvas Permission Prompt, as described here:

 https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting

Not knowing what the prompt wanted from me, I foolishly clicked on the "Don't Allow" button feeling that was the safest thing to do, but realized only as I was clicking the button that the "Always remember my decision" checkbox was default-checked. And as I feared, now whenever I go to the site login page, I am unable to click into the User Name or Password boxes to fill-in my info and nor can I click on the "Log In" button. All other links on the page still seem to work, though.

I have attempted these possible fixes in the about:config list: 1. privacy.resistFingerprinting - I had previously set this to True as per suggestions from several YouTube posters expounding their opinions on safety and security and have been operating with this setting for many months. I tried setting it back to its default False state and restarting FireFox, but the problem still persists. 2. privacy.resistFingerprinting.autoDeclineNoUserInputCanvasPrompts and

   privacy.resistFingerprinting.randomDataOnCanvasExtract - These two looked interesting because of the "Canvas" text and I found them to be set to their default True values since the installation of FireFox.  I have individually set them each to False followed by a FireFox restart, but still the problem persists.

So how do I get the Canvas Permission Prompt to be reset/restored so I can use the login page to get to my account.

Thx

Asked by kcaskey78 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Missing dll

I am trying to run firefox unofficially run a windows vista Virtual Machine using the Windows Vista Extended Kernel, but is says the the dll "api-ms-win-core-sysinfo-l1-1… (read more)

I am trying to run firefox unofficially run a windows vista Virtual Machine using the Windows Vista Extended Kernel, but is says the the dll "api-ms-win-core-sysinfo-l1-1-0.dll" is missing. It did this a couple of times and i was able to copy over all other dlls, but after placing this one in Windows,System32,Program Files/Mozilla Firefox and SysWOW64 and re-registering it, it still gives me an error. Could you please provide the location of the required dll since it can't find it.

Asked by Gogo 1 year ago

Last reply by Gogo 1 year ago

  • Archived

“find the next” & “find the previous” icons missed in build-in PDF viewer

The “find the next” & “find the previous” icons are invisible when I tried to search some words in a PDF with the build-in PDF viewer. The icons are actually still there… (read more)

The “find the next” & “find the previous” icons are invisible when I tried to search some words in a PDF with the build-in PDF viewer.

The icons are actually still there, and worked well when I clicked them, but just being invisible as the image shown.

Does anyone know what happened, and how to fix it?

Thanks a lot.

Asked by jiagw99 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hoe zet ik mijn tabbladen vast?

Ik heb een vraag ? Als ik mijn Firefox twee x open, en dan weer beide sluit zijn de volgende x als ik mijn Firefox open al me tabbladen in eens weg en moet ik ze op… (read more)

Ik heb een vraag ?

Als ik mijn Firefox twee x open, en dan weer beide sluit zijn de volgende x als ik mijn Firefox open al me tabbladen in eens weg en moet ik ze opnieuw vast zetten.

Hoe kan ik het zo in stellen ook al open in 100x Firefox en weer sluit dat hij de Tabbladen onthoud en dat ik ze niet steeds opnieuw moet vast maken ?

Met vriendelijke groet

Michel Koene

Asked by mekoene 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Stop news notifications on browser start

Whenever I open Firefox on my Windows 11 laptop, a notification panel appears bottom right highlighting a news article from cordbusters.co.uk. I don't remember subscribin… (read more)

Whenever I open Firefox on my Windows 11 laptop, a notification panel appears bottom right highlighting a news article from cordbusters.co.uk. I don't remember subscribing to this service and I can't turn it off. I can ignore it, and it times out after a few seconds. I checked addons and extensions but searching for 'cordbuster' in Settings gives no results. Running an internet search for cordbuster gives results for other sites quoting cordbuster but nothing suggesting a service provision. I am a long-term user of Firefox on phone and laptop.

Asked by Richard 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

CPU and memory run away

For the last month or so I have had problems with Firefox using too much CPU, too much memory. This is not long after I have restarted. It soon gets so bad that there … (read more)

For the last month or so I have had problems with Firefox using too much CPU, too much memory. This is not long after I have restarted. It soon gets so bad that there is a 3-6 second delay in anything I do. At this point I am going to have to stop using FF as it is too disruptive. Cannot place any other system changes.

Asked by mackmick 1 year ago

Last reply by mackmick 1 year ago

  • Solved
  • Archived

Firefox creates almost 200 processes on exit, 100% CPU

Hello, When I close Firefox after the last update (current installed version: 112.0 x64 Windows 10), Firefox creates almost 200 processes (in the latest case 177), each… (read more)

Hello,

When I close Firefox after the last update (current installed version: 112.0 x64 Windows 10), Firefox creates almost 200 processes (in the latest case 177), each using from 17 MB to 65 MB RAM (except one that is using over 200 MB - I guess the main one) using 100% CPU for about half a minute, and in that my PC is unusable - everything hangs. It takes a bit more time to close all of them.

Any ideas what could be wrong and how to fix it?

Thank you.

Asked by Red-Herring 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Popup settings and website performance restriction in Firefox

To whom it may concern, When I use Firefox I have issues all the time with popups like chat windows or under yahoo finance I persistently cannot open the conversation lin… (read more)

To whom it may concern, When I use Firefox I have issues all the time with popups like chat windows or under yahoo finance I persistently cannot open the conversation link on a stock; And the inability to open website content completely when selecting something within the website. I am about to stop using Firefox because when I use Microsoft Edge or Google Chrome I never have these problems. I have even seen that many insurance Co's websites specifically say to use those other browsers and not Firefox. I have tried to adjust security settings without any success.

Thank you for your time in this matter.

Tony Pietromonaco [email]@gmail.com

Asked by agmonaco1 1 year ago

Last reply by AzZA 1 year ago

  • Archived

In FF 112.0.2 when i click on a tab it opens in a new window - how do I stop this?

when i click on a firefox tab it opens in a new window - how do I stop this? Already tried going about:config and changing 'browser.tabs.allowTabDetach`, and set its val… (read more)

when i click on a firefox tab it opens in a new window - how do I stop this?

Already tried going about:config and changing 'browser.tabs.allowTabDetach`, and set its value to `false` and it is not working. Advise.

Asked by mcs2011 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

How to get rid of "1.0" in center of video?

When watching videos on streaming services (e.g. Netflix) a "1.0" is placed in the center of the screen. How do I get rid of it? (I don't want it ANYWHERE on my screen.… (read more)

When watching videos on streaming services (e.g. Netflix) a "1.0" is placed in the center of the screen. How do I get rid of it? (I don't want it ANYWHERE on my screen.) Thank you for your help.

Asked by CindyDarcy 1 year ago

Answered by CindyDarcy 1 year ago

  • Archived

lost all my saved passwords

Hi I'm not sure what happened but when i turned on Firefox on my laptop I needed to sync but I couldn't remember my password so i set a new 1 and now i can't get any of m… (read more)

Hi I'm not sure what happened but when i turned on Firefox on my laptop I needed to sync but I couldn't remember my password so i set a new 1 and now i can't get any of my saved passwords which i had help can i get them back after i created a new password on Firefox

Asked by sharonkav01 1 year ago

Last reply by lazizakhmedov1014 1 year ago

  • Archived

Audio problems

I have no audio on firefox. I have audio in other programs but not firefox. I have tried different websites, and yes I did double check to make sure the website was not m… (read more)

I have no audio on firefox. I have audio in other programs but not firefox. I have tried different websites, and yes I did double check to make sure the website was not muted, and still nothing. I have cleared the cookies, and history. I have restarted firefox. The recommenced performance settings, which in my search for answers says should be turned off if you don't have audio in firefox, is already turned off. I had this problem before and forget how I solved it but it seems firefox just seems to randomly shut off the sound.

Asked by dreamneophyte 1 year ago

Last reply by lazizakhmedov1014 1 year ago

  • Archived

Firefox background apps 23-30

Firefox is running 23-30 apps in the background and consuming about 30% of CPU simply when it is open. Is this legit or is something else going on? Reduce number of app… (read more)

Firefox is running 23-30 apps in the background and consuming about 30% of CPU simply when it is open. Is this legit or is something else going on? Reduce number of apps running in the background so that less CPU bandwidth is utilized.

Asked by jmmahinda 1 year ago

Last reply by lazizakhmedov1014 1 year ago