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Font Display corruption

Ever since I downloaded and started using Firefox I have had issues with the display of the fonts - I tried several options that fix the issue for a very short time.. a… (read more)

Ever since I downloaded and started using Firefox I have had issues with the display of the fonts - I tried several options that fix the issue for a very short time.. and then next thing I know I get reverted back to the unreadable display.

Please see the attached image and help me find a permanent fix for the fox..  !

Thank you for your kind assistance.

Mark

P.S. when I started in troubleshooting mode the fonts are great.. and it works fine.

Asked by mrbear37 2 hours ago

Last reply by cor-el 1 hour ago

This Still Hasn't Been Resolved For Me ImportEnterpriseRoots

I've written this back in March of 2024 about Being Managed By Your Organization but after reading all the ones that state "Resolved" I still don't get it! I'm using Win … (read more)

I've written this back in March of 2024 about Being Managed By Your Organization but after reading all the ones that state "Resolved" I still don't get it! I'm using Win 10 Pro 64 Bit Enterprise and everyday or any time I reboot I have to go into the registry to find Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies and delete Mozilla which the key shows ImportEnterpriseRoots. Now I'm running Avast Premium Security and have dealt with it from what I read about anti virus programs. When it comes to going into C:\Programs\Mozilla\ it doesn't show a folder called Distribution (not sure if that is the correct name but close enough to delete some jason file. I need some plain simply answer to resolve this daily problem.If you need more information please ask since I'm at my whits end dealing with this idiotic injection where even MircoShaft thinks I'm being managed *Some settings are managed by your organization? What organization since I don't have one. Please help a senior at 74 get this resolved.

Thank you and hopefully I'll get the answers I've been looking for. Jan Klassan

Asked by Jan Klassan 2 hours ago

Last reply by cor-el 2 hours ago

Can't start Firefox. Receive an error message:- XUL Runner Error: Platform version '129.0.1' is not compatible with minVersion > = 129.0 maxVersion< = 129.0

I was using Firefox and had just checked my bank account when the error message above appeared. I have tried updating Firefox via Norton but all attempts at updating fai… (read more)

I was using Firefox and had just checked my bank account when the error message above appeared. I have tried updating Firefox via Norton but all attempts at updating fail.

I have had to download Chrome as a standby but would prefer to go back to Firefox

Any help gratefully received

Asked by fryer_max 9 hours ago

Last reply by Wesley Branton 6 hours ago

update runs then times out

When I went online today (8/21/2024) firefox said it needed an update and started running it. Seemed to take a long time, and then timed out. killed the browser and res… (read more)

When I went online today (8/21/2024) firefox said it needed an update and started running it. Seemed to take a long time, and then timed out. killed the browser and restarted. Same thing.

Is this a bad update? Having to use another product to ask this question.

Asked by Richs_Office 9 hours ago

Last reply by Wesley Branton 6 hours ago

FIREFOX UPDATE DISASTER

I had a Firefox update I believe last Friday 16th August. This resulted in a disastrous event whereby an error message displayed: error message 129. I finally managed to… (read more)

I had a Firefox update I believe last Friday 16th August. This resulted in a disastrous event whereby an error message displayed: error message 129. I finally managed to open a version of Firefox but I had lost all my bookmarks and open tabs. I also had to sign in to all existing websites which I had previously automatically had access to. The strange thing was that the version of Firefox that I had opened was from 2022 sometime because of the data that appeared. I am totally devastated by the loss of my bookmarks. :( What can you do to help?

Asked by bassettjohn 2 days ago

Last reply by TechHorse 6 hours ago

After typing in search, return doesn't enter the page

I type something in Firefox, say "mice". A Google search string appears in the address bar, but it is greyed out, and nothing else happens. I have to go to that bar and h… (read more)

I type something in Firefox, say "mice". A Google search string appears in the address bar, but it is greyed out, and nothing else happens. I have to go to that bar and hit Return to get to the search results. After this has happened once, everything appears to work as expected until I close the browser. On reopening, the problem has returned.

Asked by psr2 1 day ago

Last reply by Standard8 11 hours ago

Google not loading in Firefox

I'm using FireFox 129 64bit on Windows 10. I have Google set as my default search engine. Lately, when I type search criteria into the address bar and press Enter, noth… (read more)

I'm using FireFox 129 64bit on Windows 10. I have Google set as my default search engine.

Lately, when I type search criteria into the address bar and press Enter, nothing happens. And if I then try to navigate to google.com at that time, it just doesn't load at all. This doesn't happen every time, but it has been happening often enough to be annoying. So I just load up Yahoo instead to conduct my search.

No other site has this problem.

Is this a problem with google.com itself, or with Firefox's handling of it?

Asked by gambit47 1 week ago

Last reply by jonzn4SUSE 11 hours ago

Settings enabling themselves on update

Every time Firefox updates it keeps re-enabling settings on its own. Specifically 2 settings on the general tab keep enabling themselves in the "browsing" section, "Rec… (read more)

Every time Firefox updates it keeps re-enabling settings on its own.

Specifically 2 settings on the general tab keep enabling themselves in the "browsing" section, "Recommend extensions as you browse" and "Recommend features as you browse"

I have disabled these settings dozens of times now, and every time Firefox updates it keeps re-enabling these 2 settings on its own.

Just now I updated to v128.0 and these 2 settings turned themselves on again.

Why is Firefox not respecting my settings? Why is Firefox allowed to modify my settings without my permission?

I have deleted and reinstalled Firefox already. I don't use profiles and am not signed into the browser, so no settings are getting carried over that way.

Asked by krazzykid2006 1 month ago

Last reply by Agent virtuel 16 hours ago

"Peek" window under tabs

All of a sudden, when I hover over a tab, a small window of the web site that tab is in, appears. Never happened before. I did go into Performance Options - Visual Eff… (read more)

All of a sudden, when I hover over a tab, a small window of the web site that tab is in, appears. Never happened before.

I did go into Performance Options - Visual Effects and unchecked "enable peek," but it didn't work.

How do I stop these windows from appearing?

Windows 10.

Asked by Steve09 21 hours ago

Last reply by thepillenwerfer 21 hours ago

recover deleted firefox history

hello, I would like to recover my deleted Firefox history because this history is very important because it is related to my work, however I have tried a lot of methods t… (read more)

hello, I would like to recover my deleted Firefox history because this history is very important because it is related to my work, however I have tried a lot of methods to recover my deleted Firefox history as a backup copy, type ipconfig/displaydns , I also downloaded a lot of data recovery software but all these methods gave no results, so what I ask you please is to try recover my deleted Firefox history the days of july 20.21,2024 if you are unable to do this for me please help me contact Mozilla Firefox technical support, I would like to point out that the history I am talking to you about is very important so if you help me I will contact you will be very grateful, thank you for your understanding

Sincerely,

Asked by jenniferdupont10 1 day ago

Last reply by cor-el 22 hours ago

Virus keeps popping up in Firefox

I keep getting a virus alert when in Firefox. I have scanned with every known scanner and Mcafee, with nothing found. BUT it keeps popping up as an alert. I get no ale… (read more)

I keep getting a virus alert when in Firefox. I have scanned with every known scanner and Mcafee, with nothing found. BUT it keeps popping up as an alert. I get no alerts when in Microsoft explorer. HELP!!!

Asked by mike768 1 day ago

Last reply by James 1 day ago

I can not drag files into anything

Well until a week ago I had no problems with Mozilla and apparently it got to a point where I deleted Mozilla and went to the Mozilla site downloaded the 64 version and c… (read more)

Well until a week ago I had no problems with Mozilla and apparently it got to a point where I deleted Mozilla and went to the Mozilla site downloaded the 64 version and couple of things have changed not sure why but they have and I'm not sure what to do ... The main thing is moving files into sites like We Transfer and Mega ... It just bounces off ... I took these sharing sites to like Edge and Opera not a problem.... Mozilla won't work.

Asked by Mike Hirsh 1 day ago

Last reply by TechHorse 1 day ago

Firefox ESR 128.x upgrade broken ?

My organization has been using Firefox ESR for many years. I am trying to upgrade from ESR 115.12 to ESR 128.1 The upgrade is hanging at the very end of the install. Proc… (read more)

My organization has been using Firefox ESR for many years. I am trying to upgrade from ESR 115.12 to ESR 128.1 The upgrade is hanging at the very end of the install. Procmon shows firefox.exe being launched in the background and hanging. When I manually run firefox.exe, it says "Unable to read configuration file". If I edit "autoconfig.js", and comment out the "general.config.filename", then everything works.

We still use the general.config.filename and have not fully transitioned to the newer policies.json configuration (we have settings in both).

Was a change made in ESR 128 that broke (or stopped supporting) the older format ?

thanks, -stephen

Asked by stephen.wyatt 1 day ago

Last reply by cor-el 1 day ago

sky broadband broke firefox

recently switched to sky broadband, now half my web comics and other sites get 401d. some stupid interaction with their webshield rubbish seems to be the cause as it pops… (read more)

recently switched to sky broadband, now half my web comics and other sites get 401d. some stupid interaction with their webshield rubbish seems to be the cause as it pops up occasionally. thing is, edge and brave have no such issue, and the trouble shooting guide for firefox not loading pages doesnt resolve the issue. restore firefox has partial effect until next time i restart my computer. but resetting my addons every time i sit down would be rediculous.

im guessing there is something in the dragons nest i need to toggle. im rather comfortable with how i use the tab sidebar and speed dial pins to be very eagre to switch browser.

Asked by Jason White 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

the error message indicates that the platform version 125.0.1 is not compatible with Firefox version 129.0.

I have done reinstalled Firefox i also tried to download version 129.0 but neither solved my problem pls help me as soon as possible pls i am having a delay on working in… (read more)

I have done reinstalled Firefox i also tried to download version 129.0 but neither solved my problem pls help me as soon as possible pls i am having a delay on working in my project I have tried all my best pls help

Asked by zayed 1 day ago

Last reply by cor-el 1 day ago

Search buttons no longer open website automatically

Currently on the latest version. Either this version or a version before seems to have broken a functionality that's been there for years. With the search bar, you can ha… (read more)

Currently on the latest version. Either this version or a version before seems to have broken a functionality that's been there for years. With the search bar, you can have it empty, and select a search option, say, Youtube, and it'll open up YouTube. If you have a search term in the search window, obviously it'll open youtube in the search page with those search terms. I've used this for years and years to quickly go to pages such as YouTube, Amazon, etc, without having to have a separate bookmark.

Now, if you have the search bar empty and click on YouTube, or Amazon, or any other installed search option, it doesn't default open that page. It only opens when you have something typed into this.

Idk if this is a "feature update" or bug, but it's worked the same way for years, and now no longer does.

Asked by drummerdude152002 1 day ago

Last reply by TechHorse 1 day ago

Logins and Passwords Don't Display in about:logins

Everything was fine, then one recent day - BAM - my logins and passwords are gone. The profile is otherwise fine, everything is as expected. Logins.json (243K) is fine,… (read more)

Everything was fine, then one recent day - BAM - my logins and passwords are gone.

The profile is otherwise fine, everything is as expected. Logins.json (243K) is fine, all the logins (last id is 459) are there, they just don't show up in about:logins (except for new ones I added since the disappearance).

When opening about:logins, browser console reports:

LoginManager: Getting a list of all logins asynchronously. LoginManager.sys.mjs:395:14 Login storage: Returning 447 logins for specified origin with options [object Object] storage-json.sys.mjs:704:10 Login crypto: Failed to decrypt cipher text of length 92 with error NS_ERROR_FAILURE. crypto-SDR.sys.mjs:179:12 NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.sys.mjs:197

   decrypt resource://gre/modules/crypto-SDR.sys.mjs:197
   decryptLogins resource://gre/modules/storage-json.sys.mjs:966
   map self-hosted:175
   #decryptLogins resource://gre/modules/storage-json.sys.mjs:948
   InterpretGeneratorResume self-hosted:1412
   AsyncFunctionNext self-hosted:799

Login storage: Could not decrypt login: {c97cc68e-9bf9-4af9-a7f6-e9248bf590ee}. storage-json.sys.mjs:972:20 ... etc for each subsequent login

How can I get my logins and passwords back?

Thank you, eljay

Asked by eljay69 2 days ago

Last reply by cor-el 1 day ago

Forgot my password

Hello, I would like to complete overhaul my pc again and for this matter Im quite dependant on my firefox saves of cookies / bookmarks etc. the only issue is, the passw… (read more)

Hello,

I would like to complete overhaul my pc again and for this matter Im quite dependant on my firefox saves of cookies / bookmarks etc.

the only issue is, the password i created using my account years ago is something i have absolutely no idea of anymore, ive been on the same computer for ages so luckily i never needed it again to sign into firefox, so you can probably see my issue here.

Is there any way that i can provide enough evidence that this is my account that i can finally reset this password and be able to reset my pc?

Asked by changekiller 2 days ago

Last reply by cor-el 1 day ago