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Why is Firefox refusing to display Instagram videos?

Why is Firefox refusing to display Instagram videos? Windows 7 Home Firefox 115.12.0esr (64-bit) Some Instagram videos play, most don't. E.g. https://www.instagram.com/r… (read more)

Why is Firefox refusing to display Instagram videos?

Windows 7 Home Firefox 115.12.0esr (64-bit) Some Instagram videos play, most don't. E.g. https://www.instagram.com/reel/C8FM6cbOG7v/?mc_cid=e24e48195f

For a fraction of a second, the video shows what appears to be the initial display frame, then goes black. Audio plays. Displays OK on Chrome and Edge.

I've explored the following: Autoplay is allowed Turn off tracking protection Clear cache Clear cookies Digital Rights Management (DRM) is allowed Running in trouble shoot mode, i.e. no extensions Popups not blocked I do not have file user.js I tried hiding prefs.js. Hardware acceleration either on or off: no display

Is there a setting that tells Firefox to report why it makes its choices?

Asked by angbob 1 day ago

Last reply by cor-el 2 hours ago

cannot print maps from AAA triptik planner

Cannot print maps from AAA triptik planner. Secure Connection Failed An error occurred during a connection to ttp-map-print.aaa.com. The page you are trying to vi… (read more)

Cannot print maps from AAA triptik planner.

Secure Connection Failed

An error occurred during a connection to ttp-map-print.aaa.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Jim Horton 1 week ago

Last reply by cor-el 6 days ago

Cannot spellcheck an email before sending

Using Firefox for webmail, There used to be an option to spellcheck a "Composed" message before sending it. Probably after a recent "upgrade", that option seems to have … (read more)

Using Firefox for webmail, There used to be an option to spellcheck a "Composed" message before sending it. Probably after a recent "upgrade", that option seems to have disappeared. True? Can I get the facility back in some way?

Asked by ASBeesley 2 weeks ago

Last reply by cor-el 2 weeks ago

McAfee malware added several days ago

McAfee malware has entered the firefox browser a couple of days ago claiming viruses have been detected & requires me to click on their popup to remove it. Additiona… (read more)

McAfee malware has entered the firefox browser a couple of days ago claiming viruses have been detected & requires me to click on their popup to remove it. Additional warning follow and reoccur every couple of minutes. I don’t have McAfee Anti-virus software on my computer & have not installed any new software for some time. The anti-software I have works fine (Spybot & Microsoft Security Essentials) and detects no problems. The first application I initiate upon boot-up each morning is Firefox and that’s when the problem begins. It is somehow related to Firefox. I cannot find any processes in play.

I can open Chrome with no problems (however, Chrome no longer supports Windows 7. I’m using Windows 7 Pro. I tried all the free malware scanning programs suggested but nothing found.

I cannot find any link to Firefox Desktop Support as you suggested. Can you please forward this email to that support team.

Sincerely, [removed email and phone# from public support forum], Florida

Asked by roribe 2 weeks ago

Last reply by James 2 weeks ago

At some point browser back button stopped returning you to the same exact results page (order etc.)

I cannot begin to express how frustrating this change is... and I struggle to comprehend why anyone would introduce this by writing it into software, but I'm sure it has … (read more)

I cannot begin to express how frustrating this change is... and I struggle to comprehend why anyone would introduce this by writing it into software, but I'm sure it has something to do with money and profits.

There was a time when you could do a search and get a list of results, and then view a specific listing, and then return to your search page and view another listing. however, those days are evidently gone, as now when you return to your search page, it's slightly different results in a different order. Most are there, but some are missing entirely, and the ones that remain are varied slightly. Whaaaat for!? It is truly a form of torture.

Now in fairness I can't tell if it's the browser (Firefox), or the search engine (Duck Duck Go), because I am unfortunately not a developer. However, whatever is causing it should be fixed out of a sense of social responsibility to the greater good.

If anyone knows why this happens and knows how to fix it, I would be sincerely grateful if you shared the solution.

E

Asked by obhke4e3 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

website blocked by script execution error

Website loaded without any problems for months until I get this error message out of the blue; see screenshot below. Did try Java toggle on-off extension but the options… (read more)

Website loaded without any problems for months until I get this error message out of the blue; see screenshot below.

Did try Java toggle on-off extension but the options button is not displayed on the extension that would have enabled me to enter URL of site in blacklist text box.

Asked by J D 2 weeks ago

Last reply by cor-el 2 weeks ago

Embedded videos not playing after Firefox update, screen turns dark green

My Firefox browser recently updated to 115.11.0esr (64-bit), and now embedded videos won't play, I can initially see a picture, but instead of starting to play, the scree… (read more)

My Firefox browser recently updated to 115.11.0esr (64-bit), and now embedded videos won't play, I can initially see a picture, but instead of starting to play, the screen turns dark green and I can only hear the sound. This happened once before recently, but then it seemed to fix itself after a week or two. How can this be fixed?

Asked by BMC 1 month ago

Last reply by cor-el 1 month ago

Free Antivirus, AVG no longer supports Firefox

I have used Firefox for years and had AVG free antivirus installed also for years. Tonight I had a popup window open from AVG informing me that AVG no longer support Fire… (read more)

I have used Firefox for years and had AVG free antivirus installed also for years. Tonight I had a popup window open from AVG informing me that AVG no longer support Firefox and have uninstalled their antivirus addon with immediate effect.

Does anyone know of a Free antivirus program that is any good and still supports Firefox?

Asked by mac_rame 1 month ago

Last reply by jonzn4SUSE 1 month ago

Trojan in Firefox

Microsoft Security Essentials detect multiples times Trojan in Firefox setup. By Uninstalling and reinstalling, the issue was not resolved. Refer screenshots - https://p… (read more)

Microsoft Security Essentials detect multiples times Trojan in Firefox setup. By Uninstalling and reinstalling, the issue was not resolved.

Refer screenshots - https://prnt.sc/Ws33iJcTrTf4 and https://prnt.sc/qGtwazGiX9ft

Category: Trojan

Description: This program is dangerous and executes commands from an attacker.

Recommended action: Remove this software immediately.

Items: containerfile:C:\Users\SYSCOM\AppData\Local\Mozilla\Firefox\Profiles\8dgf2yxz.default-1714042762339\cache2\entries\DC4B6FD7DF61D36E6E04BFC4DB2700E143AD5C51 file:C:\Users\SYSCOM\AppData\Local\Mozilla\Firefox\Profiles\8dgf2yxz.default-1714042762339\cache2\entries\DC4B6FD7DF61D36E6E04BFC4DB2700E143AD5C51->(GZip)

Asked by SYSCOM INDIA 1 month ago

Last reply by James 1 month ago

Win 7: Firefox update to 115.10 esr from 91.0.2

It looks as though installing this 115.10 ESR will be a "new Install" instead of an update. 1) Will I lose my bookmarks, settings, passwords, ect? (My bookmarks have be… (read more)

It looks as though installing this 115.10 ESR will be a "new Install" instead of an update.

1) Will I lose my bookmarks, settings, passwords, ect? (My bookmarks have been collecting for years....)

2) If I try this will creating a restore point return me back to the way I was before the attempt?

Thank You All!

Asked by Longtimeuser 1 month ago

Last reply by cor-el 1 month ago

Youtube has stopped working suddenly

I've disabled all of my addons, cleared cache, and still youtube is broken for me. It works fine with Chrome still. Any ideas on how to fix? See attched screenshot. … (read more)

I've disabled all of my addons, cleared cache, and still youtube is broken for me. It works fine with Chrome still. Any ideas on how to fix? See attched screenshot.

Asked by gk16 1 month ago

Last reply by jonzn4SUSE 1 month ago

you tube tv

After the browser update earlier today I cannot log into 'You Tube TV'. The browser keeps asking for my email and password over and over and never signs me in. It keeps t… (read more)

After the browser update earlier today I cannot log into 'You Tube TV'. The browser keeps asking for my email and password over and over and never signs me in. It keeps telling that I am signed out and need to sign in, over and over. I cleared my cache and cookies. I changed my sign in from my yahoo email to my gmail account and it still will not work. If I use the chrome browser it works fine. Please Help.

best regards,

john loomis jr.

Asked by jloomisjr2 1 month ago

Last reply by cor-el 1 month ago

Firefox version 115.10esr

Comments on YouTube videos are no longer visible after Firefox version 115.10esr update. They do however work on my other computer which also has Firefox but not an esr … (read more)

Comments on YouTube videos are no longer visible after Firefox version 115.10esr update. They do however work on my other computer which also has Firefox but not an esr version since it has a more current version of windows. I tried deleting all cookies and cache, starting in safe mode, disabling ad-blocking on YouTube but nothing worked. I'm thinking of rolling back to the previous update but would rather have this problem fixed.

Asked by Carol Williams 1 month ago

Last reply by jonzn4SUSE 1 month ago

Secure connection failed - SEC_ERROR_LIBRARY_FAILURE

I'm running Firefox 102.4.0 ESR (32 bit) on a Win-7 (32 bit) PC. It works fine. I visit a LOT of websites, it works fine. Until just now. I'm trying to bring up namec… (read more)

I'm running Firefox 102.4.0 ESR (32 bit) on a Win-7 (32 bit) PC.

It works fine. I visit a LOT of websites, it works fine.

Until just now. I'm trying to bring up namecheap.com (a domain registrar) and I'm getting this message:

Secure Connection Failed An error occurred during a connection to www.namecheap.com. security library failure. Error code: SEC_ERROR_LIBRARY_FAILURE

I'm not given any option to alter any FF settings or to otherwise create an exception to "trust" this site to be able to access it.

I've read where changing security.pki.crlite_mode (currently 3) to something else (like 0) and I've tried that, and unless I have to close and restart FF for that to take effect (which I have not done) then that setting doesn't fix the issue.

What exactly is going on here? Why is only THAT SITE giving me problems?

Asked by junk26 1 month ago

Last reply by zeroknight 1 month ago

TLS Errors When Launching Webinars

In recent attempts to join a few webinars I am now getting more and more "TLS Errors." I have noticed that many of the solutions to this problem involve actions that do n… (read more)

In recent attempts to join a few webinars I am now getting more and more "TLS Errors." I have noticed that many of the solutions to this problem involve actions that do not solve the problem but create larger issues. Do you have a solution that works safely? I am forced to use Windows 7 unfortunately due to work systems and a long story. I think this is my primary problem but I have to keep using it until the bitter end with this PC.

I appreciate your kind help. Thanks, Clay

Asked by claytudor 1 month ago

Last reply by cor-el 1 month ago