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Tabs Deleted

Ever since I updated the app, all of my tabs keep disappearing when I close the app. I’ve kept a lot of tabs on my Firefox app, and it’s very upsetting that I keep losing… (read more)

Ever since I updated the app, all of my tabs keep disappearing when I close the app. I’ve kept a lot of tabs on my Firefox app, and it’s very upsetting that I keep losing the tabs that I need. Is there any fix?

Asked by nabihaamir 1 month ago

Last reply by Infinity__ 1 month ago

Lost all my bookmarks

Hi - after deleting then reinstalling Firefox on my ipad I found that all my bookmarks had disappeared. I’ve tried re-syncing bookmarks to no avail, and tried to follow … (read more)

Hi - after deleting then reinstalling Firefox on my ipad I found that all my bookmarks had disappeared. I’ve tried re-syncing bookmarks to no avail, and tried to follow instructions to find my profile (‘about:profiles’, enter) but just reverts back to the same page so can’t progress, tried settings/troubleshooting but no sign of my profile folder let alone ‘Application Basics’. Are my bookmarks permanently gone? Any advice would be much appreciated (I should say I’m not the most computer literate so very probably there’s something I’m not doing right!) - many thanks, Cheryl.

Asked by cherylcsc89 4 months ago

Last reply by cherylcsc89 4 months ago

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forget Firefox

Seriously, this is 2024 not 2004. Fuck your message board help system that offers no help to a problem of lost data. No way to get live help. Then, logging in to ask for … (read more)

Seriously, this is 2024 not 2004. Fuck your message board help system that offers no help to a problem of lost data. No way to get live help. Then, logging in to ask for help forces you through all these pages that route you away from where you're trying to get help.

Nothing about this process is use intuitive and it's certainly not helpful.

I regret coming back to Firefox. Fuck you for losing my data you pos devs.

Asked by mnine 6 months ago

Last reply by Paul 6 months ago

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Firefox updating without permission

I want to know why Firefox on my laptop just updated itself against my settings to ask first. I did not change the settings the settings were not changed by anybody else … (read more)

I want to know why Firefox on my laptop just updated itself against my settings to ask first. I did not change the settings the settings were not changed by anybody else nobody else uses that computer but me. Firefox did it and I don't know how they did it or why but I need to know why and how because I lost all my passwords everything's gone. I need to know how I can get all my saved passwords back that were in my Firefox passwords manager. I would appreciate any help that anybody can give me and if you know what's the CEO of Firefox phone number is give that to me cuz I sure like to give him a call right now.

Asked by Kyle Jennings 7 months ago

Last reply by Paul 7 months ago

  • Solved
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Bookmarks and basically all data gone after an update

Hello, I recently tried to create an account to sync everything in firefox on my phone, but after a few attempts the account page just wouldn't load, so I decided to upda… (read more)

Hello, I recently tried to create an account to sync everything in firefox on my phone, but after a few attempts the account page just wouldn't load, so I decided to update the app because it was quite some time ago since I last updated it.

But right after the update, everything's gone: bookmarks, history, tabs. I was brought to a getting started page like I never installed firefox. I checked the bookmarks/history options but nothing was there. Shouldn't the app preserve its existing data even after an update? Any help will be greatly appreciated. Thanks.

Asked by Ryan McK 10 months ago

Answered by Paul 10 months ago

  • Solved
  • Archived

Lost tabs on Firefox update

Hi, my Firefox on my iPhone was updated on the latest version (116.0), and upon opening it after the update, I realized all of my open tabs were completely gone! This inc… (read more)

Hi, my Firefox on my iPhone was updated on the latest version (116.0), and upon opening it after the update, I realized all of my open tabs were completely gone! This includes the private browsing tabs, which typically persisted from opening to opening of Firefox. Every tab, both normal and private browsing, is now gone. How can I restore them? I've *never* had any issues with any prior Firefox iOS update before!

This is critical to me; thank you for your help in any way, whether that be it through my synced account (which also lost the open tabs, from what I can see) and/or anything else.

Asked by Jason 11 months ago

Answered by Paul 11 months ago

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Firefox Android

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work t… (read more)

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work that is for to reopen all tabs again. Why does that happen?

Asked by alex7401 11 months ago

Last reply by Medhasree Suram 11 months ago

  • Archived

I seemed to have lost all my synced firefox android tabs....

So I just redid my phone today just to get a new fresh start again and before I redid it, my phone and Firefox were synced with my account. I had over 99 tabs saved....I … (read more)

So I just redid my phone today just to get a new fresh start again and before I redid it, my phone and Firefox were synced with my account. I had over 99 tabs saved....I have none that I can seem to find now....

Asked by steve98890 1 year ago

Last reply by Paul 1 year ago

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IOS Firefox app update - lost previous session

I recently updated the Firefox app on my iPhone through the App Store. When I re-opened the app all my previous (many) tabs were closed. There’s no option to restore the … (read more)

I recently updated the Firefox app on my iPhone through the App Store. When I re-opened the app all my previous (many) tabs were closed. There’s no option to restore the session and while I still have history of “closed tabs” it doesn’t actually show the tabs the were closed as a result of the update, just the tabs I had closed before the update occurred. Since I’ve had some tabs open for a long time and I open and close tabs very often looking through my entire history isn’t a very viable solution. Is there some other way to restore my previous session like there is in browser?

I’ve never had an issue like this before on my laptop/windows. Thank you for your help.

Asked by Ace 1 year ago

Last reply by AzZA 1 year ago

  • Archived

Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (read more)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 year ago

Last reply by Paul 1 year ago

  • Archived

bookmarks missing after update to 109

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:deskto… (read more)

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:desktop bookmarks. In there are 3 options all of which give a message ,no bookmarks here, when tapped. 1. Have I missed something. 2. If not can I roll back the update, if so how? Thank you

Asked by grumpywithoutcoffee63 1 year ago

Last reply by Paul 1 year ago

  • Archived

closed tabs after Android update

Downloaded Firefox update for Android phone and it closed all my tabs, going to history only shows tabs I have opened since I started trying to solve the problem. I have … (read more)

Downloaded Firefox update for Android phone and it closed all my tabs, going to history only shows tabs I have opened since I started trying to solve the problem. I have tried signing in and out, uninstalling and reinstalling the app, syncing to laptop and pulling up history there, no luck. I have tried restoring previous session but it does not give me the option. Please help me get my tabs back!

Asked by abi.11 1 year ago

Last reply by Paul 1 year ago