All Products Community Forum

Firefox Desktop failed last night 7/24/24 after 8:00 PM PDT the Windows 10 failure message is; XLU runner Error platform version 128.0.2 is not compatible with 128.0 Min or 128.0 Max:

I need Firefox to run, I can run Google Chrome but want to return to Firefox that failed last night.

Here is the message response from you all?? However, I cannot seem to find the answer to my question?? Please Help Me. Please let me know if I need to go again in detail of my problem??

Mozilla Support <product-help@firefox.com>

1. 1. - Please type your reply above this line -## Hello, Thank you for reaching out to us. We’ve received your support request and opened a ticket (158963). We are processing your request. We appreciate our subscribers and will make every effort to get back to you within 2 business days.

Firefox would not open so I ran an old installer I had and now I've lost everything. No Bookmarks, no history, no add-ons. is there anyway to get it all back? Is everything in a file somewhere?

I have cancelled my subscription which you say you will return if I cancel within 30 days? Is that correct. Also I want to cancel the VPN on my desktop and phone now but I can't see how I can achieve this. I would be grateful for your help.

Thank you.

Hi,

I used to use the "mailing list" function to send emails to colleagues, but it ended up being unavailable since the day before yesterday. Can you help fix it?

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

Is this Support Forum Dead or what ? It's been almost a Week since I asked a Question. Forget Solution, Atleast, A Reply would have been something.

If stated my issue in Play Store reviews, it says to ask my question in this Support Forum.

Is my question - https://support.mozilla.org/en-US/questions/1453029 even visible to you all or not ?

I loved everything in Firefox Mobile except for this above stated issue. I had plans to even Donate to Firefox if this issue had been resolved. It's not even a big issue, just apply a fix from Firefox Focus to Firefox Mobile. Is it too much to ask ?

I know your volunteers are Mozilla users just like me, who take the time out of their day to help. But, still, No Reply for a Week ?

Okay. I think doing anything or waiting for replies and helps any further is waste of time. This might be the reason Chrome is still way better.

Goodbye Firefox.

No Thank You.

I have somehow set my email inbox such that when I double click on a new message I've received (or a previously opened message from that matter), rather than opening the message to read, it opens the email as a draft response to the sender and me, from me. What do I need to do or reset to go back to normal. Thanks ... Mark

Everytime I start firefox, none of my previous tabs are re-opened. This is the same even if I ENABLED "Open previous windows and tabs"

What is the problem?

I'm using Firefox version 128.0.2 (64-bit) for Windows OS

Rogers is no longer generating codes to use for 3rd party apps such as Thunderbird. Consequently my husband's email is no longer funneling through. He is getting my emails to his folder. Is there any work around that you know of that will allow him to receive emails rather than utilized Rogers' web? If not, can you please instruct me on how to delete his account from Thunderbird. Thanks.

WisperISP is the company that has the server for my email. They had a server migration a few days ago & now I cannot sent out emails. Talked with their Tech dept & all of the settings are correct. They do not know how to help me! Here are the settings: Mail Servers -Incoming & Outgoing :mail.wisperhome.com Security: both servers :SSL IMAP Users: Incoming mail server port: 993 Outgoing port: 465 POP3 Users: Incoming port: 995 Outgoing port: 465 Login info:Username- rae1649@wisperhome.com Password - regular email password Authentication - outgoing - normal password

Can you help me? thanks Ruth Ann Erdmann

Emails have stopped coming in to in box. Email works OK on Iphone with Gmail. When I send from account I get this message.

"Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-petermillward441@gmail.com."

Peter Millward