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URENT FIx Browser

For two days will tab crash for TikTok. For years, will not allow access to certain sites and no contest entries for the last few months. Worked before. No phone help and… (read more)

For two days will tab crash for TikTok. For years, will not allow access to certain sites and no contest entries for the last few months. Worked before. No phone help and to download the browser doesn't work. I was upset as won't load TIktok and I NEED IT as use it daily. Please fix it ASAP!! I wasted time contacting Monzilla, as was only link for Firefox. They told me no help wasted today.

Elaine [removed]

Asked by misse1 1 hour ago

Last reply by Paul 45 minutes ago

Emails to gmail eddresses fail

After some intermittent problems, hopefully solved, I am now left with one main problem. When I send an email to agmail eddress it fails, saying something about SPF havi… (read more)

After some intermittent problems, hopefully solved, I am now left with one main problem. When I send an email to agmail eddress it fails, saying something about SPF having a hard fail and no DDKM, whatever that means. If I send emails from webmail ro my iPad they get through. Can this be solved, please?

Asked by david1102 6 hours ago

Last reply by david 1 hour ago

Email Not Transcribing

At our clinic when we cannot answer client calls it goes to voicemail. The voicemail the should be sent to our email and transcribed, however it hasn’t been. It leaves us… (read more)

At our clinic when we cannot answer client calls it goes to voicemail. The voicemail the should be sent to our email and transcribed, however it hasn’t been. It leaves us with the only option to play voicemails aloud while clients are going in and out of the lobby, which we find unprofessional. Please help us fix this!

Asked by hjffrccb8p 9 hours ago

Last reply by david 3 hours ago

No Video with supported format and MIME type found

I am trying to view uploaded videos in to my work portal and when I try to view the video this is the error message I receive. I am running WIndows 10 on my desktop. My … (read more)

I am trying to view uploaded videos in to my work portal and when I try to view the video this is the error message I receive. I am running WIndows 10 on my desktop. My Windows is up to date and I have cleared all cookies and still not working. Please help. Thank you

Asked by estertravels 7 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Filter Message Body With URL

I've been trying to get Thunderbird (102.6.0) to filter messages based on message body contents that contain specific URLs (such as "https://docsend.com"), but it's not w… (read more)

I've been trying to get Thunderbird (102.6.0) to filter messages based on message body contents that contain specific URLs (such as "https://docsend.com"), but it's not working. I even tried setting emails to be viewed in plain text (as opposed to HTML), but that also didn't work.

How can I achieve this?

Asked by jsimmonstx 10 hours ago

Last reply by david 5 hours ago

TB downloading emails from Gmail trash folder

Hi, my Thunderbird has brought down 279 emails from Gmail. I opened Gmail and found the emails properly in the Trash folder. So it appears that Thunderbird is bringing do… (read more)

Hi, my Thunderbird has brought down 279 emails from Gmail. I opened Gmail and found the emails properly in the Trash folder. So it appears that Thunderbird is bringing down all folders??? I've been a user for years and never notice downloads from spam or trash before. New change to Tbird? Is there some way to exclude spam and trash folders from download? My version is 115.11.1 (64-bit) TYIA Richard

Asked by richardCPreston 8 hours ago

Last reply by sfhowes 5 hours ago

Account Settings Won't Save

I'm trying to change my signature on an account I've had for sometime. It lets me make the changes I want and when I try sending a message it works fine. However when … (read more)

I'm trying to change my signature on an account I've had for sometime. It lets me make the changes I want and when I try sending a message it works fine. However when I close Thunderbird down and re open it, the signature has reverted to the previous version. I can't see any option to save the changes to the account settings so they'll still be there next time.

I've tried it 2 ways - firstly editing the HTML signature text, and secondly attaching instead a signature file. In both cases it works fine until I close and re-open.

Asked by leslie55gibson 2 days ago

Last reply by david 5 hours ago

can't open Firefox - error message

I can't open Firefox browser. I get an error message, "Error: Platform version '127.0.1 is not compatible with minVersion > = 127.0 maxVersion < = 127.0" I can o… (read more)

I can't open Firefox browser. I get an error message, "Error: Platform version '127.0.1 is not compatible with minVersion > = 127.0 maxVersion < = 127.0"

I can only get Google Chrome.

Please advise

Asked by Marguerite Felts 7 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Password

We don't know our password. We are not receiving emails. We have searched our password and it has confirmed it as the same we have written down. However, this does not wo… (read more)

We don't know our password. We are not receiving emails. We have searched our password and it has confirmed it as the same we have written down. However, this does not work. Where do we go from here?

Asked by info11521 14 hours ago

Last reply by Matt 14 hours ago

Outgoing email blocked as spam

Thunderbird is blocking some outgoing mail. If I start with a file, right click, send to mail recipient; the message is blocked as spam with this diagnostic: Sending of … (read more)

Thunderbird is blocking some outgoing mail. If I start with a file, right click, send to mail recipient; the message is blocked as spam with this diagnostic: Sending of the message failed. An error occurred while sending mail. The mail server responded: Spam detected by content scanner. Message rejected (ID 6661B68A00783926). Please check the message and try again.

But, if I start with Thunderbird Write and attach the same file, there are no problems and the message is sent.

Asked by hrsweet3 2 weeks ago

Last reply by Matt 14 hours ago

where has my folder search tool gone in TB 115.10.1

I seem to have lost the search bar that allowed me to find certain emails in specific folders. I am now left with the one that searches all my email folders. Why? How … (read more)

I seem to have lost the search bar that allowed me to find certain emails in specific folders. I am now left with the one that searches all my email folders. Why? How do I get it back?

Asked by KuchleiT 1 month ago

Last reply by Matt 18 hours ago

Missing folders

Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD) I tried to copy some… (read more)

Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD)

I tried to copy some old sent emails to a folder I've used in the past (old sent) & TB crashed. When I restarted it, many of my subfolders were missing. They are all still showing in Local folders in profile. I deleted all msf files & restarted TB. Nothing.

How can I restore these folders? Hopefully that's possible! Thanks

Asked by Deb Skinner 2 days ago

Last reply by Matt 21 hours ago

restoring lost address book and emails in Thunderbird

Hi: I recently set up a new computer. I copied over all the important files I could find before a full hard-drive erase of my old computer. I reloaded Mozilla Thunderb… (read more)

Hi: I recently set up a new computer. I copied over all the important files I could find before a full hard-drive erase of my old computer. I reloaded Mozilla Thunderbird linked to my Earthlink account. However, upon opening Thunderbird, I discovered that my address book and all saved emails in Thunderbird were lost, and I didn't save them in the Earthlink account itself other than the address book. I do daily backups with Carbonite. Is there a file or files I can look for in my Carbonite backup files that would contain the saved emails? If so, what are their names?

Asked by jodywidelitz 22 hours ago

Last reply by Matt 22 hours ago

Bing "ate" my Firefox setup.

As a longtime user of Firefox, I had a nice setup where after the start page, clicking on the Firefox icon would take me to a page headed "Firefox" in large letters. On t… (read more)

As a longtime user of Firefox, I had a nice setup where after the start page, clicking on the Firefox icon would take me to a page headed "Firefox" in large letters. On that page I had placed the icons for my frequently used programs. Each of the small "icon boxes" had menus that would allow entering a URL so that when clicked, the desired app would open. I was exploring MS Bing, mostly because I like the pictures they put up each day. It looks as though a "new Improved" version of Bing brings along the new MS AI component. Together they seem to have removed my Firefox setup or hidden it where I can't retrieve it. By using Firefox settings, I was able to remove the Bing URL. Good riddance!, but can I retrieve my page of links to most-used programs? I don't know where to look for that. If I have to reconstruct it, how is that done. Or how can I start a replacement. Sincere thanks, Greg Schultz

Asked by GregS 1 day ago

Last reply by James 1 day ago

Email messages are missing - were they archived and how to get back?

Just got home from vacation and it looks like I left my computer running for a week. Looking for an email and noticed that many, many emails from my saved subfolders are … (read more)

Just got home from vacation and it looks like I left my computer running for a week. Looking for an email and noticed that many, many emails from my saved subfolders are missing. Does Thunderbird automatically archive or something? I have never archived purposely. I need to know whether to use my backup program to try to retrieve these missing emails or to get them from my profile. Instructions in very easy explanation, please. I've tried to search this on the internet, etc. and I'm just lost and panicking. How can I tell if they were archived or not? I've found my "profile" but I can't tell what, if anything, to do from here.

Asked by Mi Ca 1 day ago

Last reply by david 1 day ago

outloot365 email. I can receive emails from outlook365 but cannot send and the ourgoing protocals are correct

I can receive from outrlook365 but cannot send....... my email shows up(lornea@fowc.ca)as a good account the outgoing sever settings are correct: they are smtp.office36… (read more)

I can receive from outrlook365 but cannot send....... my email shows up(lornea@fowc.ca)as a good account

the outgoing sever settings are correct: they are smtp.office365.com What can be the problem please

Asked by lorne13000 2 days ago

Last reply by david 1 day ago