Firefox Community Forum

Hi,

I recently facing an issue that the Firefox browser randomly maxed out my RAM and went unresponsive. Like the screenshot below, I am only trying to open Facebook and Instagram, 2 tabs.

I have tried to open about:memory and about:processes to monitor but it just went unresponsive and both the monitoring just hanged.

Have no idea why the Firefox process taking up so much RAM. Need help.

Just a short time ago Version 125.0.3 downloaded. Since then I cannot open Youtube without it crashing. When I ask it to restore the tab (one of 2 choices offered, it crashes again. After 4 or 5 times I close the tab and switch to another browser. I shut off the one extension I had running. That fixed nothing. I looks like my 2019 iMac is too old and I need to go back to an earlier version.

I had downloaded a couple of pdfs from google drive via private browsing which were stored in my 'Downloads' folder. But as soon as I closed the window the pdfs were deleted. I had also downloaded a zip file which wasn't deleted.

I have Mac, Windows, and Linux boxes. All show connected to Firefox Sync, however, bookmarks etc are only actually in sync between Windows and Linux. I've tried logging out on all devices, resetting passwords, reinstalling FF on the Mac. Can't seem to get it to work.

I had a few issues with Hotmail and Firefox in the past as described in other posts. Now it has stepped up a gear. I can use the internet for anything, but the moment I open my Hotmail account in Firefox my Lan card stops working. At first I had no idea it was Hotmail, I tried everything from switching cables to using wifi only. When it happened on wifi I realised every time I went into Hotmail on Firefox my network card stopped functioning and I had to restart the computer. The thing is, when I use Hotmail through Microsoft Edge nothing happens and all is well with the world!!! No network card shutdown. I could read between the lines but I'm no conspiracy theorist, however, I don't think the problem is with Firefox. Is there any solution? I don't use Edge and I don't want to start.

Hello, I have the fallowing issue with Firefox and the sound icon on taskbar in Windows 10 22h2, when Firefox is open and I click on the sound icon on the taskbar in Windows 10 22h2 the sound icon does not open, when Firefox is closed the issue is gone.

Any help to fix this issue would be great.

Thanks

Matthew

I have about 30 bookmarks on Firefox I use all of them on a daily basis. When I opened my Mac today, it had different wallpaper on the screen. I could not find Firefox on my dashboard at all. I had to pull it from my launchpad app. Please help my... I'm desperate !! Kenneth Mee (medic1464@aol.com)

Always shows "Failed to check for updates" On version 125.0.3 and still says needs to be updated. Then just run the install again and then it stops for a bit still on same version and then shows up needing update...been doing the same thing for a while now.

Hotmail (Outlook) search function has not been working for months. I signed in using Chrome and no problem.

I realized search in my hotmail account was not working maybe 6 months ago and I've been finding ways to work around it, but today, i got upset and tried to figure out what was wrong. I signed out and signed in. I googled what to do, updated Firefox, to no avail. Then I read to try another browser. Chrome worked fine for outlook/hotmail search function.

I need this search function. I prefer Firefox. let me know if it can be fixed?

When photos, videos, or websites are linked on a FB comment, it used to display a thumbnail preview below the comment. Now it just shows the link. On mobile, the preview appears. So I'm thinking a setting got changed on the desktop version.

Does anyone know what the issue is and how to correct?

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan

p.s. I am at work, the new computer is at home., The version of Firefox was downloaded yesterday and the operating system is Windows 11

My "recovery.jsonlz4" file from a previous install will not reopen my previous session (tabs) after the new installation.

Before deleting my previous installation of Firefox (for a clean install), I did two things: I created a restore point, and I did a backup of my old data.

The data consists of: bookmarks-2024-05-10.json

These folders: C:\Users\[machinename]\AppData\Local C:\Users\[machinename]\AppData\Roaming C:\Computer Files\Mozilla Firefox\distribution C:\Program Data\Mozilla-1de4eexxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Within "Roaming" I have Firefox\Profiles\xxxxxxxx.default-release\sessionstore-backups

In that sessionstore-backup, I have a "recovery.baklz4" (most recent session, I'm guessing) and three others that look like "upgrade.jsonlz4-2024xxxxxxxxxxx

With Firefox closed, I took a copy of "recovery.baklz4" (745 KB) and pasted it into the current sessionstore-backups file, then I changed the file to "recovery.jsonlz4".

I thought that when I reopened Firefox, my previous tabs would appear. They didn't. So, I went to the menu, then to History, and clicked on Recover Previous Session. That didn't do anything either. And it reduced the size of the *.jsonlz4 file from 745 KB to 6 KB.

I'm not sure what I've done wrong. Can you help me out?

Thank you.

Frank

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts.

I want to use Firefox not big commercial browsers.

Kim Coontz [removed phone# and emails from public support forum] Work Email: [removed]

if i search in the firefox bar then google always search "all time" but i want it to search the last 3 year. i have a code for that this: https://www.google.com/search?q=%25s&sca_esv=cd9a55a255ee4ca7&source=lnt&tbs=cdr%3A1%2Ccd_min%3A2022%2Ccd_max%3A&tbm=

but how can i change this in firefox? where i need to put this or how?

I am trying to get to the "clear cookies and Caches" which should be under Privacy & Security.

When I go to preferences, i can move to Privacy & Security or the other headings, but I cannot scroll down any of the pages under the headings. When I am on the Privacy & Security page the scroll down arrow takes me to Sync heading etc.

How do I fix this? I am having to go to the cookies to clean up as I am having another scroll down issue with an app that is important to me. In that I cannot scroll down a list as the dark side bar flicks on and off immediately.

I am on a MacBook Air.