Firefox Support Forum

NOT to remove personal data? Does it give you an option for personal date not to be removed?? what about all the stored password? Can one of you tell me why all of sudden I get this error COULDN'T LOAD XPCOM? can you send me a link where to reinstall new version on top of the one I have running now Thanks

Firefox 115.12 esr installed on Mac OS Sierra 10.12 on previous older MacPro computer will not update to new Firefox 127 on Mac OS 14.5 on new MacPro computer. Though I downloaded Firefox 127, the about Firefox still says 115.12.0esr (64-bit), Hence, still running 115.12 esr on new computer. How to update to Firefox 127 and keep all passwords, bookmarks, settings, data? Thanks for your help.

Hi!

I've been having consistent trouble getting firefox to save my passwords. I'm signed in, have all the password-managing options enabled, and I import my passwords from chrome (which I've wanted to stop using) but my saved passwords tab is always empty. The next time I use firefox and I'm logged out, it's all wiped clean. When I try to synchronize my settings and passwords after importing again, nothing happens when I click Synchronize.

I've restarted the browser many times, opened it in Troubleshoot Mode (here I was able to import, save my passwords and synchronize just fine), went on to disable all my extensions one by one, themes, and hardware acceleration, but when I opened the browser normally, the problem persisted. I don't know what to do at this point!

I'd appreciate some help, thank you.

Problem: When exporting or downloading content from the GUI in the digital forensics tool Velociraptor, underscores are appended to the beginning and end of filenames. File is otherwise downloaded correctly, but removal of underscores necessary if original filename is desired. One hypothesis is that perhaps for security reasons there were changes made in Firefox 127 for how character escaping is performed.

Tested Operating Systems: Ubuntu 24.04, Windows 11 22H2, Windows 11 24H2, macOS Sonoma (14.5) Affected Firefox version(s): Confirmed 127.0, 127.0.1, 127.0.2 Tested Firefox versions which do not reproduce the behavior: 126.x, 125.x > Testing Microsoft Edge, Chromium, Google Chrome on Windows, macOS, Linux: files download with correct name as expected. Testing performed with clean installations on clean VMs with no add-ons enabled.

To reproduce: Download the latest release of Velociraptor from Github (at the time of this writing, 0.72.3) for preferred platform / operating system. Run Velociraptor using the gui switch, e.g. "$sudo velociraptor-v0.72.3-windows-amd64 gui" or "$ velociraptor-v0.72.3-windows-amd64.exe gui" Navigate to Server Artifacts and click the "+" icon at the top Search for Server.Utils.CreateMSI - select and press Launch Select the newly-created flow, click "Uploaded Files" tab and click vfs_path to download the file or, click the Notebook tab and click Download JSON or Download CSV buttons to download JSON or CSV respectively, underscores are appended to beginning and end of filenames.

I know I can set Firefox to offline mode by pressing Alt on my keyboard and choosing "Work Offline" from the file menu. However, the browser doesn't actually seem to show me cached versions of sites after I do this. Instead, every site — even sites I visited literal moments before switching to Offline mode — shows me the same "Firefox is currently in offline mode and can’t browse the Web" message, and invites me to "Try Again" to go online. But I don't want to go online. I want to see the version of the site that, I hope, at least if Firefox behaves as I'd expect it to be have, is already saved in my computer's cache. How can I achieve this?

I use Firefox to access my bank account, and it autofills the personal id number, and, when I click, the 6 digit code, which I allow it to store, because no one else has access to this PC. BUT, I had to take it in for repair, and give them my Windows login details. When I got the computer back, I went to the bank login page, and the autofill was a different personal id number. Does this mean that somebody used Firefox on my machine to login to their account? Or could a reboot have meant that Firefox randomly changed the PID number? Thank-you for your help.

As of a few days ago whenever I start Firefox the window appears with the Bookmarks sidebar panel already opened. I click the "X" on the sidebar and it will close - until the next time I start Firefox. If I choose Menu->View->Sidebar->Bookmarks and uncheck it the panel will close - until the next time I start Firefox. No matter how the Bookmarks sidebar is closed, it will always reappear when Firefox is restarted. Even if I switch to some other sidebar, Bookmarks will replace it on startup.

I've searched about:config and found no setting which seems to control sidebar behavior on startup.

I assume this is the result of some recent update. Is there no longer a way to permanently disable the Bookmarks sidebar?

MacOS 12.7.5 Firefox 127.0 (64-bit)

Hello, when in the library, pressing F6 is meant to "Focus Search Field". This is documented at https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly

However, since a recent update this no longer works. Instead, pressing F6 now switches the keyboard focus to the lefthand tree pane. A further press of shift+tab is needed to move to the search box.

My questions are: Has F6 stopped jumping to the library search box for anyone else? If so, was this a deliberate design choice? Does anyone know of an alternate keyboard shortcut to jump to the searchbox? Finally, is there anyway to revert to the old F6 behaviour?

Even if you can only answer the first question that would help, so I can determine whether or not it is just my Firefox. Although I have already tested in a brand new profile with the same results.

Thanks.

I have no idea how to fix a problem that just emerged in the last hour.

I can't download file attachments sent by email. Yesterday I could. I have been using Mozilla Firefox as my browser for more than 10 years. I tried restarting my computer that didn't help.

Stephanie Ezrol

All of a sudden, I can't download any attachments, no matter what file type it is. I've reset Firefox to it's default, restarted, everything suggested. I don't have the first clue as to what this is.

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another browser) in an attempt to fix this issue to no avail. I cannot download from verified sites, nor am I able to download Firefox's own extensions or themes (when I attempt I get an error telling me to check my connection, screenshot included).

I would like to be able to use Firefox normally again, with the ability to download files and install my extensions restored.

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

After installing Firefox on a new Windows 11 laptop, I've noticed some issues with the scroll bar. If I'm trying to view comments on Medium, for example, I am unable to scroll in the comments window as the main page scroll bar blocks it. I did not have this issue with Firefox on my previous Windows 11 laptop. I've tried changing some settings to see if it makes any difference with no success. I found a previous question regarding a similar issue where someone replied with a suggestion to toggle the "Always show scrollbar" option in the General > Browsing settings, however this option does not exist in my settings.

As seen in the attached screenshot, both scroll bars sometimes appear at the same time. However hovering the mouse over them activates the main windows scrollbar, making it impossible to scroll in the comments window. Trying to scroll the comments window with the keyboard arrow keys also does nothing.

I would really appreciate some advice on how I can fix this!